The Reserves of Thomas Glen

Dear Agent,This letter is in response to your most recent complaint referenced above,The first item listed is the question regarding the damages caused to the countertopI have enclosed the following items and would like to reference the following:Move in sheet from the previous tenant ?" we have blacked out the names however show the unit numberThere is not a reference to the issue regarding the countertop in the kitchenThis was executed by the leasing agent at the time and the tenantMove out sheet from the previous tenant ?" we have blacked out the names however show the unit numberThere is not a reference to the issue regarding the countertop in the kitchen and this is signed by the Property Manager who walked the unitMove out Final Statement for previous tenant showing any charges for damages“Email Snapshot” referenced regarding the previous tenant and the charges [redacted] states if Mr [redacted] had shown the damages on his move in sheet we would have charged the previous tenant, she does not state we missed billing that Tenant and now we are passing along to Mr***, What she is stating is if it was on his move in sheet he would not be billed for the damagesI have enclosed a copy of Mr***'s lease and marked Section which states the condition of the premises ?" please reference the first sentence“Resident hereby acknowledges that Resident has examined the Premises, that the Premises are in good, clean and acceptable condition”, we have each Tenant complete the move in sheet so they are not charged later for damages that may have been caused by a previous tenantWe previously sent a copy of Mr***’s move in sheet which he had executed and he did not list any damages to the countertop nor did he ever report to the office after moving into the apartment.As we previously stated the damages clearly were not there prior to the tenant moving into the apartment and we ask for documentation showing where the damages were reported to the leasing office for repairWe previously sent documentation showing other issues that had been reported and repaired over the term of the leaseThe additional item that is new regarding the location of the security deposit and requirement by KY Statutes on Security Deposits, 383.580?"Please find attached again Mr***’s lease with the section regarding Security Deposit and the bank and account in which the deposit was placedWe are not required to give the full account number for security reasons therefore only the last digits are shownRegarding the disclosure of previous damages, we repair all damages to a unit prior to a new tenant moving into the unitSometimes items may be missed and are caught on the move in sheets and repairedIf there are minor damages that are not repaired they again would be listed on the move in sheet so the new tenant is not chargedAgain at no time would we say we missed billing the previous tenant and we are now going to bill you for the damages.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below There are (2) chief concerns here, (one of which was discovered after this complaint was issued with Revdex.com): ? 1) Thomas Glen LLC must provide concrete proof in their Rules & Regulations for Tenants that charges that they? inadvertently failed to charge a prior tenant can be levied against the next tenant who occupies the same unit; and 2) Thomas Glen failed to properly document the name of the bank and account number in which my $security deposit was to be deposited into at the time in which I entered into my leasing agreement with them in November This violates the KY Statutes on Security Deposits, 383.580, Subsection In addition, [redacted] was required to list the existing damage that they were aware of (but failed to charge the previous tenant), as per the same statute, subsection 2.? I have attached a screenshot with Mrs [redacted] admitted fault for not charging the previous tenant, as well as the KY Statutes on Security Deposits and a copy of my signed lease which does not indicate the separate account and account number that my security deposit was deposited into Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There are (2) chief concerns here, (one of which was discovered after this complaint was issued with Revdex.com): 1) Thomas Glen LLC must provide concrete proof in their Rules & Regulations for Tenants that charges that they inadvertently failed to charge a prior tenant can be levied against the next tenant who occupies the same unit; and 2) Thomas Glen failed to properly document the name of the bank and account number in which my $security deposit was to be deposited into at the time in which I entered into my leasing agreement with them in November This violates the KY Statutes on Security Deposits, 383.580, Subsection In addition, [redacted] was required to list the existing damage that they were aware of (but failed to charge the previous tenant), as per the same statute, subsection I have attached a screenshot with Mrs [redacted] admitted fault for not charging the previous tenant, as well as the KY Statutes on Security Deposits and a copy of my signed lease which does not indicate the separate account and account number that my security deposit was deposited into Regards, [redacted] ***

We are in receipt of the above mentioned complaintIt is our understanding while there is correspondence regarding rent, the complaint is mainly about the $charge for the repairs of the kitchen countertop.Enclosed, you will find a mosheet that has been signed by both the tenant issuing the complaint and our agent that walked the unit with himThere is not a note regarding the issues with the countertop however there was a mention regarding the temperature of the hot water heater but nothing regarding the countertop, Enclosed are photos of the damageThe tenant was in the unit for months and never complained about the countertop issuesIf this was a previous tenant issue, we would have to assume the tenant living there for months would have continued to contact us to have it repairedThe tenant issuing the complaint states our leasing agent stated the previous tenant caused the damages however in the enclosed email she clearly states differentWe have pulled the work order report for this unit and our maintenance team was in the unit on several occasions throughout the lease to do other repairs and this was never brought to our attentionEnclosed you will find a printout of the items that were reported and repaired during the lease termWe have also enclosed the final account statement detailing the charges that were billed to the tenant upon move out and the balance due to Thomas Glen even after the deposit was held.Please contact our office if you have any questions.Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There are (2) chief concerns here, (one of which was discovered after this complaint was issued with Revdex.com): 1) Thomas Glen LLC must provide concrete proof in their Rules & Regulations for Tenants that charges that they inadvertently failed to charge a prior tenant can be levied against the next tenant who occupies the same unit; and 2) Thomas Glen failed to properly document the name of the bank and account number in which my $security deposit was to be deposited into at the time in which I entered into my leasing agreement with them in November This violates the KY Statutes on Security Deposits, 383.580, Subsection In addition, *** *** *** was required to list the existing damage that they were aware of (but failed to charge the previous tenant), as per the same statute, subsection 2.
I have attached a screenshot with Mrs*** admitted fault for not charging the previous tenant, as well as the KY Statutes on Security Deposits and a copy of my signed lease which does not indicate the separate account and account number that my security deposit was deposited into
Regards,
*** ***

We are in receipt of the above mentioned complaintIt is our understanding while there is correspondence regarding rent, the complaint is mainly about the $charge for the repairs of the kitchen countertop.Enclosed, you will find a mosheet that has been signed by both the tenant issuing
the complaint and our agent that walked the unit with himThere is not a note regarding the issues with the countertop however there was a mention regarding the temperature of the hot water heater but nothing regarding the countertop, Enclosed are photos of the damageThe tenant was in the unit for months and never complained about the countertop issuesIf this was a previous tenant issue, we would have to assume the tenant living there for months would have continued to contact us to have it repairedThe tenant issuing the complaint states our leasing agent stated the previous tenant caused the damages however in the enclosed email she clearly states differentWe have pulled the work order report for this unit and our maintenance team was in the unit on several occasions throughout the lease to do other repairs and this was never brought to our attentionEnclosed you will find a printout of the items that were reported and repaired during the lease termWe have also enclosed the final account statement detailing the charges that were billed to the tenant upon move out and the balance due to Thomas Glen even after the deposit was held.Please contact our office if you have any questions.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are (2) chief concerns here, (one of which was discovered after this complaint was issued with Revdex.com): 1) Thomas Glen LLC must provide concrete proof in their Rules & Regulations for Tenants that charges that they inadvertently failed to charge a prior tenant can be levied against the next tenant who occupies the same unit; and 2) Thomas Glen failed to properly document the name of the bank and account number in which my $security deposit was to be deposited into at the time in which I entered into my leasing agreement with them in November This violates the KY Statutes on Security Deposits, 383.580, Subsection In addition, *** *** *** was required to list the existing damage that they were aware of (but failed to charge the previous tenant), as per the same statute, subsection 2. I have attached a screenshot with Mrs*** admitted fault for not charging the previous tenant, as well as the KY Statutes on Security Deposits and a copy of my signed lease which does not indicate the separate account and account number that my security deposit was deposited into
Regards,
*** ***

We are in receipt of the above mentioned complaint. It is our understanding while there is correspondence regarding rent, the complaint is mainly about the $300 charge for the repairs of the kitchen countertop.Enclosed, you will find a move-in sheet that has been signed by both the tenant issuing...

the complaint and our agent that walked the unit with him. There is not a note regarding the issues with the countertop however there was a mention regarding the temperature of the hot water heater but nothing regarding the countertop, Enclosed are photos of the damage. The tenant was in the unit for 15 months and never complained about the countertop issues. If this was a previous tenant issue, we would have to assume the tenant living there for 15 months would have continued to contact us to have it repaired. The tenant issuing the complaint states our leasing agent stated the previous tenant caused the damages however in the enclosed email she clearly states different. We have pulled the work order report for this unit and our maintenance team was in the unit on several occasions throughout the lease to do other repairs and this was never brought to our attention. Enclosed you will find a printout of the items that were reported and repaired during the lease term. We have also enclosed the final account statement detailing the charges that were billed to the tenant upon move out and the balance due to Thomas Glen even after the deposit was held.Please contact our office if you have any questions.Sincerely,[redacted]

Dear Agent,
This letter is in response to your most recent complaint referenced above,
The first item listed is the question regarding the damages caused to the countertop. I have enclosed the following items and would like to reference the following:
Move in sheet from the previous tenant — we have blacked out the names however show the unit number. There is not a reference to the issue regarding the countertop in the kitchen. This was executed by the leasing agent at the time and the tenant. Move out sheet from the previous tenant – we have blacked out the names however show the unit number. There is not a reference to the issue regarding the countertop in the kitchen and this is signed by the Property Manager who walked the unit. Move out Final Statement for previous tenant showing any charges for damages. “Email Snapshot” referenced regarding the previous tenant and the charges. [redacted] states if Mr. [redacted] had shown the damages on his move in sheet we would have charged the previous tenant, she does not state we missed billing that Tenant and now we are passing along to Mr. [redacted], What she is stating is if it was on his move in sheet he would not be billed for the damages. I have enclosed a copy of Mr. [redacted]'s lease and marked Section 5 which states the condition of the premises – please reference the first sentence. “Resident hereby acknowledges that Resident has examined the Premises, that the Premises are in good, clean and acceptable condition”, we have each Tenant complete the move in sheet so they are not charged later for damages that may have been caused by a previous tenant. We previously sent a copy of Mr. [redacted]’s move in sheet which he had executed and he did not list any damages to the countertop nor did he ever report to the office after moving into the apartment.
As we previously stated the damages clearly were not there prior to the tenant moving into the apartment and we ask for documentation showing where the damages were reported to the leasing office for repair. We previously sent documentation showing other issues that had been reported and repaired over the term of the lease.
The additional item that is new regarding the location of the security deposit and requirement by KY Statutes on Security Deposits, 383.580–Please find attached again Mr. [redacted]’s lease with the section regarding Security Deposit and the bank and account in which the deposit was placed. We are not required to give the full account number for security reasons therefore only the last 4 digits are shown. Regarding the disclosure of previous damages, we repair all damages to a unit prior to a new tenant moving into the unit. Sometimes items may be missed and are caught on the move in sheets and repaired. If there are minor damages that are not repaired they again would be listed on the move in sheet so the new tenant is not charged. Again at no time would we say we missed billing the previous tenant and we are now going to bill you for the damages.
Sincerely,
[redacted]

We are in receipt of the above mentioned complaint. It is...

our understanding while there is correspondence regarding rent, the complaint is mainly about the $300 charge for the repairs of the kitchen countertop.
Enclosed, you will find a move-in sheet that has been signed by both the tenant issuing the complaint and our agent that walked the unit with him. There is not a note regarding the issues with the countertop however there was a mention regarding the temperature of the hot water heater but nothing regarding the countertop, Enclosed are photos of the damage. The tenant was in the unit for 15 months and never complained about the countertop issues. If this was a previous tenant issue, we would have to assume the tenant living there for 15 months would have continued to contact us to have it repaired. The tenant issuing the complaint states our leasing agent stated the previous tenant caused the damages however in the enclosed email she clearly states different. We have pulled the work order report for this unit and our maintenance team was in the unit on several occasions throughout the lease to do other repairs and this was never brought to our attention. Enclosed you will find a printout of the items that were reported and repaired during the lease term. We have also enclosed the final account statement detailing the charges that were billed to the tenant upon move out and the balance due to Thomas Glen even after the deposit was held.
Please contact our office if you have any questions.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are (2) chief concerns here, (one of which was discovered after this complaint was issued with Revdex.com):  1) Thomas Glen LLC must provide concrete proof in their Rules & Regulations for Tenants that charges that they inadvertently failed to charge a prior tenant can be levied against the next tenant who occupies the same unit; and 2) Thomas Glen failed to properly document the name of the bank and account number in which my $300 security deposit was to be deposited into at the time in which I entered into my leasing agreement with them in November 2014. This violates the KY Statutes on Security Deposits, 383.580, Subsection 4. In addition, [redacted] was required to list the existing damage that they were aware of (but failed to charge the previous tenant), as per the same statute, subsection 2. I have attached a screenshot with Mrs. [redacted] admitted fault for not charging the previous tenant, as well as the KY Statutes on Security Deposits and a copy of my signed lease which does not indicate the separate account and account number that my security deposit was deposited into.
Regards,
[redacted]