The Residence

Good Afternoon, Per our conversation Friday, I am emailing you in regards to complaint ID #***Below, I have listed the complaint, as found on the letter initially received on 5/17/2016: "The Residence Apartment did not return my security deposit after I moved out,
following days noticeI moved out OCT27, 1)the charged me for lights being outthe were not out, just unscrewed to lower brightness2)they charged me for MrElectric bill to fix the power outlet in my garagethe outlet was not fixed--I could not charge my electric car for about months3)I paid the rent for October, yet the security deposit form charges me for rent on October 4)they even charged for rent in November when I had obviously totally left the apton Oct 5)they listed a water bill for OctoberImpossible since I was essentially not living in the aptafter sept (moved to a house)they showed no documentation for this charge6)they would not respond to my emailswhen I went to the office they said my security deposit was $verballyI found the cancelled check from showing a security depof $7)tabulating this information shows they owe me $100, but they gave me NO refund." I will respond to each itemized complaint: 1) After receiving a letter with this same information at the end of November 2015, we sent a letter informing Alan *** that the $light bulb charge had been removed from his dispositionHe is no longer responsible for this total 2) On August 22, 2014, MrElectric came to the property to inspect the power outage in Mr***'s garage, ***These notes stated: "When I inspected the electrical outlet in garage *** I found that the electrical outlet had overheated & was in need of replacementThe cause of the damage is due to the cord on the car chargerThe outlet can not heat up so much that it melts without the card also being damaged." The property manager at the time, *** ***, informed Mr*** that in light of the issue, if it were to occur again, he would be financially liable for the damage. On August 5th at 10:30AM, Mr*** informed the office via email that his garage was not working againMr*** was sent the following email that same day at 12:33PM: "Due to the fact that this issue with the garage has happened before and the electric company confirmed it was due to your car charging cord, the management company requires that you replace the outlet for the issue to be resolved." At 8:31PM, Mr*** replied "as I said, have the work done and I will pay for the electricianbill me in the rent..." On August 11th, at 10:01AM, the following email was sent after MrElectric was able to come and assess the damage/repairs needed: "After getting in touch with MrElectric last week, we were able to have them out here yesterday afternoonWith this having been an issue before, we understand that more amps are needed if you wish to continue to charge your vehicleRepairs on the garage can be done to restore the current amp capabilities, however, if you would like the amps for you garage alone I was given a quote of $600-in order for that to be done. I understand this is a large expense, and wanted to inform you that the gentleman from MrElectric is more than happy to inform you of what has been and needs to be done, or if you were to have any further questions." Mr*** replied minutes later: "just have him do it and bill meI must have charging capabilities..." Work was completed on August 13th, after an appointment was successfully made on August 11th post-email conversation with Mr*** ATTACHED: TWO MRELECTRIC INVOICES EMAIL CORRESPONDENCE 3) Mr***'s notice to vacate was entered for October 27, 2015th, as the notice was given on September 27, On October 28th,the leasing office emailed (this is our only form of available communication for Mr***), as keys were not turned into the office, verifying he had in fact vacated the unitThe unit was checked by the leasing consultant, and items were still left in the apartment, leaving the office unable to confirm the unit was not totally vacatedAnother email was sent on October 30th requesting that Mr*** either bring in keys, or at least confirm in writing he had surrendered his apartmentWe also let him know that if his garage remote and gate remote were not returned, he would be chargedOn October 31st, a neighbor contacted the leasing office, in regards to a noise complaint for the apartment above him (Mr***'s)The resident stated it sounded like someone was "moving around something heavy" or "doing back flips"On November 2nd, Mr***'s keys, gate remote, and garage remote were brought to the leasing office by an unknown female 4) See explanation above 5) When residents move in to the apartments, the water bill is not received, on average, the first two months of residencyWhen Mr*** paid his October rent, he was paying water usage for the period of 7/12/- 8/12/The total for $came from: $for 8/12/- 8/12/$for 8/12/- 9/15/$for 9/15/- 11/2/ ATTACHED: RESIDENT LEDGER* FINAL WATER BILL 6) When Mr*** let us know that he had tried to contact us via email, we reminded him that our management company switched effective September 1, The email address he had been contacting was no longer in use, and our updated email was provided 7) Mr*** moved in during a time when the apartments were running a special of no security deposit with approved creditThe $paid at the time of application was for a $application fee and a $administration feeHad we not been running the special, the security deposit at that time was $50.00, but Mr*** did not pay thatMr*** also signed five leases from April to June 2015, all of which state a $security deposit ATTACHED: RESIDENT LEDGER* FIVE LEASE CONTRACTS (1ST PAGE) *Please not that during Mr***'s residency, management switched from Greystar to SunRidge Management effective 5/1/and from SunRidge Management to FPI Management effective 9/1/This is to explain the differences in ledgers If for any reason, this information does not dispute Mr***'s claims, please feel free to contact me via phone at 254-235-or emailI would also greatly appreciate an update on the status of this claim, as we do not want any unnecessary marks on our record with the Revdex.com Thank you, *** ***, Community Director

Good Afternoon,    Per our conversation Friday, I am emailing you in regards to complaint ID #[redacted]. Below, I have listed the complaint, as found on the letter initially received on 5/17/2016:   "The Residence Apartment did not return my security...

deposit after I moved out, following 30 days notice. I moved out OCT. 27, 2015. 1)the charged me for 8 lights being out. the were not out, just unscrewed to lower brightness. 2)they charged me for Mr. Electric bill to fix the power outlet in my garage. the outlet was not fixed--I could not charge my electric car for about 2 months. 3)I paid the rent for October, yet the security deposit form charges me for rent on October 2. 4)they even charged for rent in November when I had obviously totally left the apt. on Oct 27. 5)they listed a 94.74 water bill for October. Impossible since I was essentially not living in the apt. after sept 27 (moved to a house). they showed no documentation for this charge. 6)they would not respond to my emails. when I went to the office they said my security deposit was $50 verbally. I found the cancelled check from 2011 showing a security dep. of $145. 7)tabulating this information shows they owe me $100, but they gave me NO refund."   I will respond to each itemized complaint:   1) After receiving a letter with this same information at the end of November 2015, we sent a letter informing Alan [redacted] that the $24.00 light bulb charge had been removed from his disposition. He is no longer responsible for this total.   2) On August 22, 2014, Mr. Electric came to the property to inspect the power outage in Mr. [redacted]'s garage, [redacted]. These notes stated:    "When I inspected the electrical outlet in garage [redacted] I found that the electrical outlet had overheated & was in need of replacement. The cause of the damage is due to the cord on the car charger. The outlet can not heat up so much that it melts without the card also being damaged."   The property manager at the time, [redacted], informed Mr. [redacted] that in light of the issue, if it were to occur again, he would be financially liable for the damage.  On August 5th at 10:30AM, Mr. [redacted] informed the office via email that his garage was not working again. Mr. [redacted] was sent the following email that same day at 12:33PM:   "Due to the fact that this issue with the garage has happened before and the electric company confirmed it was due to your car charging cord, the management company requires that you replace the outlet for the issue to be resolved."   At 8:31PM, Mr. [redacted] replied "as I said, have the work done and I will pay for the electrician. bill me in the rent..."    On August 11th, at 10:01AM, the following email was sent after Mr. Electric was able to come and assess the damage/repairs needed:    "After getting in touch with Mr. Electric last week, we were able to have them out here yesterday afternoon. With this having been an issue before, we  understand that more amps are needed if you wish to continue to charge your vehicle. Repairs on the garage can be done to restore the current 12 amp capabilities, however, if you would like the 20 amps for you garage alone I was given a quote of $600-700 in order for that to be done.    I understand this is a large expense, and wanted to inform you that the gentleman from Mr. Electric is more than happy to inform you of what has been and needs to be done, or if you were to have any further questions."   Mr.. [redacted] replied 5 minutes later: "just have him do it and bill me. I must have charging capabilities..."   Work was completed on August 13th, after an appointment was successfully made on August 11th post-email conversation with Mr. [redacted].   ATTACHED: TWO MR. ELECTRIC INVOICES                     EMAIL CORRESPONDENCE   3) Mr. [redacted]'s notice to vacate was entered for October 27, 2015th, as the notice was given on September 27, 2015. On October 28th,the leasing office emailed (this is our only form of available communication for Mr. [redacted]), as keys were not turned into the office, verifying he had in fact vacated the unit. The unit was checked by the leasing consultant, and items were still left in the apartment, leaving the office unable to confirm the unit was not totally vacated. Another email was sent on October 30th requesting that Mr. [redacted] either bring in keys, or at least confirm in writing he had surrendered his apartment. We also let him know that if his garage remote and gate remote were not returned, he would be charged. On October 31st, a neighbor contacted the leasing office, in regards to a noise complaint for the apartment above him (Mr. [redacted]'s). The resident stated it sounded like someone was "moving around something heavy" or "doing back flips". On November 2nd, Mr. [redacted]'s keys, gate remote, and garage remote were brought to the leasing office by an unknown female.   4) See explanation above   5) When residents move in to the apartments, the water bill is not received, on average, the first two months of residency. When Mr. [redacted] paid his October rent, he was paying water usage for the period of 7/12/2015 - 8/12/2015. The total for $94.74 came from:   $26.60 for 8/12/2015 - 8/12/2015 $26.60 for 8/12/2015 - 9/15/2015 $41.54 for 9/15/2015 - 11/2/2015   ATTACHED:  RESIDENT LEDGER*                     FINAL WATER BILL   6) When Mr. [redacted] let us know that he had tried to contact us via email, we reminded him that our management company switched effective September 1, 2015. The email address he had been contacting was no longer in use, and our updated email was provided.   7) Mr. [redacted] moved in during a time when the apartments were running a special of no security deposit with approved credit. The $145 paid at the time of application was for a $45 application fee and a $100 administration fee. Had we not been running the special, the security deposit at that time was $50.00, but Mr. [redacted] did not pay that. Mr. [redacted] also signed five leases from April 2011 to June 2015, all of which state a $0.00 security deposit.   ATTACHED: RESIDENT LEDGER*                    FIVE LEASE CONTRACTS (1ST PAGE)   *Please not that during Mr. [redacted]'s residency, management switched from Greystar to SunRidge Management effective 5/1/2015 and from SunRidge Management to FPI Management effective 9/1/2015. This is to explain the differences in ledgers.     If for any reason, this information does not dispute Mr. [redacted]'s claims, please feel free to contact me via phone at 254-235-9300 or email. I would also greatly appreciate an update on the status of this claim, as we do not want any unnecessary marks on our record with the Revdex.com.       Thank you,   [redacted], Community Director