The Residences at Bella Terra

Dear *** *** ***
We have checked our records and we have processed the refund to the customer's cardWe apologize
for the inconvenience this may have caused the customer, and our intention was to refund their
payment within an
appropriate amount of time that was feasible with our accounting department and
credit card merchant
We understand there was a lapse of time from the customer's stated cancellation date until the
refund date, so we are working diligently to minimize the time to prevent future occurrences
similar in nature
We appreciate the customer's patience with this matter and we welcome them to contact our
location with any additional questions they may have
Sincerely,
The Residences At Bella Terra

Review: I signed up for an apartment on Sept 4th, paid deposit, application fee and the pro-rated first month's rent. Next day on the 5th, I cancelled the apartment and was told I'll get my refund check within the week. I didn't receive a check so on 9/24, I stopped by the office and was told they never processed the check. They informed me they will process the check next day and will give me a call. I asked if they can put money back on my card as thats how I paid for it. they informed me that was not an option and not their practice. Nobody called. I called back on 9/24 and was told they never processed check again. Katherine told me she will issue refund on my card because that is an available option and recently became available. And that I will see a refund back on my card within two business days, no later than Tuesday 9/30 for sure. No refund showed on my card. I called back today and spoke to [redacted], she told me they don't handle refunds and that they will have to issue check. I paid over $1200. I don't understand why I am following up on their mistake more than they should. I would like to get compensated for my time and the stress I have been put thru. I expect to get my refund TODAY!!!Desired Settlement: I would like to get compensated for my time and the stress I have been put thru. I EXPECT TO GET MY REFUND TODAY!!!

Business

Response:

Dear [redacted]

We have checked our records and we have processed the refund to the customer's card. We apologize

for the inconvenience this may have caused the customer, and our intention was to refund their

payment within an appropriate amount of time that was feasible with our accounting department and

credit card merchant.

We understand there was a lapse of time from the customer's stated cancellation date until the

refund date, so we are working diligently to minimize the time to prevent future occurrences

similar in nature.

We appreciate the customer's patience with this matter and we welcome them to contact our

location with any additional questions they may have.

Sincerely,

The Residences At Bella Terra.