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Reviews Real Estate, Real Estate Agent, Computer Dealers The Resource Group

The Resource Group Reviews (2)

December 28, 2015
Rebuttal to ID [redacted]
Ms. [redacted] clearly does not have an understanding or what she paid for regarding what she refers to as"Annual support Subscriptions". I explained several times to her that she did not pay for sentices fromThe Resource Group, but rather purchased plans from...

software vendors (such as [redacted]) which allowher company to receive softw11re updates, bug fixes, and support directly rrom them (support would be fora fee from them). We are Involved as a reseller only of those plans. Her plan with them is still valid andhas nothing to do with our contract with her; she has contracts directly with these software vendors.Therefore, The Resource Group does not owe her for any prepaid services. The fact that she has not takenadvantage of these plans In the plans In the past and may not In the future does not warrant a refund toher by those vendors or us.
Ms. [redacted] correctly states that we told her we would not provide our professional services to her anylonger, but that was related to consulting services. They recently had someone leave their organizationwho hlild built several custom reports and they asked for help to modifY and maintain those. We receivedwritten approval to do an analysis of how the reports were built and what could be done to maintain them.After spending a few hours, which was less than the total number of hours we were approved for, weInformed her they were very complicated reports and we advised a rewrite with different tools. But, theyare on a version that Is probably 8 years old and we no longer support that version. We recommended sheupdate to the current version and then we could rebuild the reports. She said they would not update, so Isaid we would no longer provide support to them (our vendor, [redacted], has discontinued support for theversion they are on). We did issue a credit for the $480 prior to the notice of her complaint, even thoughthose services were performed as promised and were valid.
Marty S[redacted], CEOThe Resource Group

Complaint: [redacted]I am rejecting this response because:
I have never received a contract from [redacted] but have received several from the Resource Group.  Part of the refund requested was requested prior to that service agreement period and was paid directly to The Resource Group.  The refund was requested when The Resource Group informed us that they will not be able to provide any support due to the age of our software and the custom processes in place.  If they are unable to provide the services we are paying for, we shouldn't pay for them.  We should have at least been refunded the portion for the service period that had not begun, whether from [redacted] or The Resource Group.  Since we paid the Resource Group, we expect the refund from them.
The Resource Group has not acted in good faith. When THEY informed us that they could not provide the services we paid for, we asked for a refund and they refused to refund what we had paid.  I do understand that a service agreement is for certain bug fixes, software updates and sometimes even support, however, when the vendor informs you that the service that they invoiced for could never be implemented (due to the reasons provided by them) it seems deceptive at best.  Clearly, The Resource Group isn't looking to help or support Great Plains users, they are looking to sell, sell, sell, whether you can use the service or not.Sincerely,[redacted]

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Address: 600 SW 39th St # 200, Renton, Washington, United States, 98057-4919

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