The Retreat at Central Texas Marketplace

[redacted] Davidson ID# [redacted] Revdex.com Corporate Office [redacted] Dear [redacted] , We were dismayed to hear that you feel our actions did not meet your expectations and resulted in an unpleasant experience, and we must admit that we were surprised to learn about your complaint considering the rather pleasant correspondence we’ve had with you and with [redacted] Nevertheless, we must challenge the grounds upon which you submitted your complaint as well as your accusations of our having acting in bad faithTo be absolutely clear, the phrase “bad faith” denotes an intentional dishonest act by not fulfilling legal or contractual obligations, misleading another, entering into an agreement without the intention or means to fulfill it, or violating basic standards of honesty in dealing with othersIt must be noted that, at no point during our correspondence or in your communications with a regional property manager at Greystar, whose relevance is admittedly lost on us, did you suggest that any member of the SunRidge staff was attempting to deceive you or acting dishonestly in any wayThus, if your only basis for accusing the SunRidge team for acting in bad faith is that you received your security deposit after what you considered a reasonable amount of time, we must strongly disagree with your claimFurthermore, as you will see, you received your final account statement within the allotted days, and, had you provided us with a valid forwarding address apropos with the lease agreement you signed in April, you would have received the check with the remainder of your deposit earlierPerhaps the biggest problem lies in the timeline of events you laid out in your complaint to Revdex.com, which opens with the following statement: “On June 19, 2015, my wife [redacted] and I moved out of unit #from The Retreat at Central Texas.” Our records do not reflect thisWhile you may have moved out of your apartment on June 19, the agreement reached with the property manager had your official move-out date set for July (which is noted in your original complaint)Therefore, your receipt of your final account statement (FAS) on July falls two days within the 30-day grace periodAnd as we noted in earlier correspondence, the only reason your FAS didn’t come sooner was because of the management change which caused difficulties with our software during this transition period It should be noted too that, because your FAS was delayed due to conditions outside of your (and even our) control, we made a good-faith effort to ameliorate the situationDespite the fact that you did not fulfill the terms of your lease, for which we charge a reletting fee of $as stated on the first page of your lease agreement, nor did you pay the rent for July 1-totaling $77, we did not charge you for either infractionInstead of receiving a bill for $395.92, you were overnighted a check for $696.83, which was received and cashed on August 21, after a valid forwarding address was provided to our corporate staff on August Again, we’re sorry that you are unhappy with your experience at the Retreat at Central Texas Marketplace, and we sincerely wish you the best in your future endeavorsPlease let us know if you need any further information or documentationBest, [redacted] Reputation/Social Media Manager

We are in receipt of the letter received in relation to the complaint submitted on June 13, and was assigned an ID of *** Mr*** moved into the community 4/30/A service request was made on 5/28/requesting to replace the weather stripping due to bugs
entering the apartmentThe next communication with Mr*** was on 6/4/on 12:pm when we received his notice to vacate; within that notice he requested an early termination of his lease due to dead bugs and a snake reportedly on his patio. On 6/4/at 1:14pm the assistant manager, *** ***, responded with what would be required, per the lease, to request an early termination along with recommendations since this was just brought to our attentionWe have a hired contract service that performs regular and preventative pest controlAfter discussions with our pest control vendor, factors that could have contributed were the ongoing nearby construction in the lot directly beside us and the unseasonable rains which is all beyond our immediate control An opportunity was not given to us to rectify the situation before Mr*** vacated the apartment and provided us with a Colorado forwarding address via email 6/13/ Subsequently once Mr*** vacated the unit we immediately placed it on our immediate availability to rent and had been rented with a modate of 7/1/Mr*** has paid for his June rent in fullProvided the new modoes not cancel, we will consider Mr***’s lease paid in full as of June 30, and will communicate this to him Respectfully, *** *** Regional Property Manager

*** Davidson ID# *** *** *** *** Revdex.com Corporate Office *** ** *** **
*** ** *** Dear ***, We were dismayed to hear that you feel our actions did not meet your expectations and resulted in an unpleasant experience, and we must admit that we were surprised to
learn about your complaint considering the rather pleasant correspondence we’ve had with you and with *** Nevertheless, we must challenge the grounds upon which you submitted your complaint as well as your accusations of our having acting in bad faithTo be absolutely clear, the phrase “bad faith” denotes an intentional dishonest act by not fulfilling legal or contractual obligations, misleading another, entering into an agreement without the intention or means to fulfill it, or violating basic standards of honesty in dealing with othersIt must be noted that, at no point during our correspondence or in your communications with a regional property manager at Greystar, whose relevance is admittedly lost on us, did you suggest that any member of the SunRidge staff was attempting to deceive you or acting dishonestly in any wayThus, if your only basis for accusing the SunRidge team for acting in bad faith is that you received your security deposit after what you considered a reasonable amount of time, we must strongly disagree with your claimFurthermore, as you will see, you received your final account statement within the allotted days, and, had you provided us with a valid forwarding address apropos with the lease agreement you signed in April, you would have received the check with the remainder of your deposit earlierPerhaps the biggest problem lies in the timeline of events you laid out in your complaint to Revdex.com, which opens with the following statement: “On June 19, 2015, my wife *** and I moved out of unit #from The Retreat at Central Texas.” Our records do not reflect thisWhile you may have moved out of your apartment on June 19, the agreement reached with the property manager had your official move-out date set for July (which is noted in your original complaint)Therefore, your receipt of your final account statement (FAS) on July falls two days within the 30-day grace periodAnd as we noted in earlier correspondence, the only reason your FAS didn’t come sooner was because of the management change which caused difficulties with our software during this transition periodIt should be noted too that, because your FAS was delayed due to conditions outside of your (and even our) control, we made a good-faith effort to ameliorate the situationDespite the fact that you did not fulfill the terms of your lease, for which we charge a reletting fee of $as stated on the first page of your lease agreement, nor did you pay the rent for July 1-totaling $77, we did not charge you for either infractionInstead of receiving a bill for $395.92, you were overnighted a check for $696.83, which was received and cashed on August 21, after a valid forwarding address was provided to our corporate staff on August Again, we’re sorry that you are unhappy with your experience at the Retreat at Central Texas Marketplace, and we sincerely wish you the best in your future endeavorsPlease let us know if you need any further information or documentationBest, *** *** Reputation/Social Media Manager

[redacted] Davidson ID# [redacted] Revdex.com Corporate Office [redacted]
Dear [redacted], We were dismayed to hear that you feel our actions did not meet your expectations and resulted in an unpleasant experience, and we must admit that we were surprised to learn about your complaint considering the rather pleasant correspondence we've had with you and with [redacted] Nevertheless, we must challenge the grounds upon which you submitted your complaint as well as your accusations of our having acting in bad faithTo be absolutely clear, the phrase "bad faith" denotes an intentional dishonest act by not fulfilling legal or contractual obligations, misleading another, entering into an agreement without the intention or means to fulfill it, or violating basic standards of honesty in dealing with othersIt must be noted that, at no point during our correspondence or in your communications with a regional property manager at Greystar, whose relevance is admittedly lost on us, did you suggest that any member of the SunRidge staff was attempting to deceive you or acting dishonestly in any wayThus, if your only basis for accusing the SunRidge team for acting in bad faith is that you received your security deposit after what you considered a reasonable amount of time, we must strongly disagree with your claimFurthermore, as you will see, you received your final account statement within the allotted days, and, had you provided us with a valid forwarding address apropos with the lease agreement you signed in April, you would have received the check with the remainder of your deposit earlierPerhaps the biggest problem lies in the timeline of events you laid out in your complaint to Revdex.com, which opens with the following statement: "On June 19, 2015, my wife [redacted] and I moved out of unit #from The Retreat at Central Texas." Our records do not reflect thisWhile you may have moved out of your apartment on June 19, the agreement reached with the property manager had your official move-out date set for July (which is noted in your original complaint)Therefore, your receipt of your final account statement (FAS) on July falls two days within the 30-day grace periodAnd as we noted in earlier correspondence, the only reason your FAS didn't come sooner was because of the management change which caused difficulties with our software during this transition period
It should be noted too that, because your FAS was delayed due to conditions outside of your (and even our) control, we made a good-faith effort to ameliorate the situationDespite the fact that you did not fulfill the terms of your lease, for which we charge a reletting fee of $as stated on the first page of your lease agreement, nor did you pay the rent for July 1-totaling $77, we did not charge you for either infractionInstead of receiving a bill for $395.92, you were overnighted a check for $696.83, which was received and cashed on August 21, after a valid forwarding address was provided to our corporate staff on August Again, we're sorry that you are unhappy with your experience at the Retreat at Central Texas Marketplace, and we sincerely wish you the best in your future endeavorsPlease let us know if you need any further information or documentationBest, [redacted] Reputation/Social Media Manager

We are in receipt of the letter received in relation to the complaint submitted on June 13, 2015 and was assigned an ID of [redacted].   Mr. [redacted] moved into the community 4/30/15. A service request was made on 5/28/15 requesting to replace the weather stripping due to bugs entering the apartment....

The next communication with Mr. [redacted] was on 6/4/15 on 12:46 pm when we received his notice to vacate; within that notice he requested an early termination of his lease due to dead bugs and a snake reportedly on his patio.  On 6/4/15 at 1:14pm the assistant manager, [redacted], responded with what would be required, per the lease, to request an early termination along with recommendations since this was just brought to our attention. We have a hired contract service that performs regular and preventative pest control. After discussions with our pest control vendor, factors that could have contributed were the ongoing nearby construction in the lot directly beside us and the unseasonable rains which is all beyond our immediate control.  An opportunity was not given to us to rectify the situation before Mr. [redacted] vacated the apartment and provided us with a Colorado forwarding address via email 6/13/15.   Subsequently once Mr. [redacted] vacated the unit we immediately placed it on our immediate availability to rent and had been rented with a move-in date of 7/1/15. Mr. [redacted] has paid for his June rent in full. Provided the new move-in does not cancel, we will consider Mr. [redacted]’s lease paid in full as of June 30, 2015 and will communicate this to him.     Respectfully,     [redacted] Regional Property Manager