The Retreat at West Creek

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

First we would like to comment how MAA and its employees take pride and practice in abiding by all Fair Housing laws, business laws etcwhen operating our businesses and are very surprised to be notified of this complaint The property manager did speak with Bridget regarding her concerns and after speaking with his RVP, did indeed reach back out to [redacted] ***We have spoken with [redacted] and MAA has agreed to remove all charges related to her early lease terminationHer move-out statement was corrected to reflect a balance due, and a revised copy of her move-out statement reflecting a balance was mailed to [redacted] reflecting this informationIn addition, the collection agency has been notified to cease all collection efforts and the account file was removed from the collection agency with no negative reporting to the credit bureauWe have been in contact with [redacted] since her complaint was filed and advised [redacted] of this information

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] While I still disagree with the way that the Retreat at West Creek assessed and charged fees to me, I have accepted that the case has turned into a "he said/she said" case and I have accepted their offer as to close the case I have provided feedback to the Retreat at West Creek about their business practices as to prevent what happened to me from happening to future clients I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

First we would like to comment how MAA and its employees take pride and practice in abiding by all Fair Housing laws, business laws etcwhen operating our businesses and are very surprised to be notified of this complaintThe property manager did speak with Bridget regarding her concerns and after speaking with his RVP, did indeed reach back out to [redacted] ***We have spoken with [redacted] and MAA has agreed to remove all charges related to her early lease terminationHer move-out statement was corrected to reflect a balance due, and a revised copy of her move-out statement reflecting a balance was mailed to [redacted] reflecting this informationIn addition, the collection agency has been notified to cease all collection efforts and the account file was removed from the collection agency with no negative reporting to the credit bureauWe have been in contact with [redacted] since her complaint was filed and advised [redacted] of this information

We were not aware that there were any water intrusion issues connected with the storage unit in question until the resident brought this concern to our attentionPer the lease agreement, it is the resident’s responsibility to notify us immediately if there are water intrusion issues or place a service request for correctionAt the time of the notification, we inspected the unit, the area surrounding the unit, and there are no leaks in the storage unit in questionWe have referred this to our insurance company and they will be reaching out to Ms [redacted] to discuss

The business contacted Revdex.com regarding this caseThey have contacted the customer directly to resolve this issue and have been successful in that resolution

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

First we would like to comment how MAA and its employees take pride and practice in abiding by all Fair Housing laws, business laws etc. when operating our businesses and are very surprised to be notified of this complaint. The property manager did speak with Bridget regarding her concerns and...

after speaking with his RVP, did indeed reach back out to [redacted]. We have spoken with [redacted] and MAA has agreed to remove all charges related to her early lease termination. Her move-out statement was corrected to reflect a 0 balance due, and a revised copy of her move-out statement reflecting a 0 balance was mailed to [redacted] reflecting this information. In addition, the collection agency has been notified to cease all collection efforts and the account file was removed from the collection agency with no negative reporting to the credit bureau. We have been in contact with [redacted] since her complaint was filed and advised [redacted] of this information.

We were not aware that there were any water intrusion issues connected with the storage unit in question until the resident brought this concern to our attention. Per the lease agreement, it is the resident’s responsibility to notify us immediately if there are water intrusion issues or place a...

service request for correction. At the time of the notification, we inspected the unit, the area surrounding the unit,  and there are no leaks in the storage unit in question. We have referred this to our insurance company and they will be reaching out to Ms. [redacted] to discuss.

We were not aware that there were any water intrusion issues connected with the storage unit in question until the resident brought this concern to our attention. Per the lease agreement, it is the resident’s responsibility to notify us immediately if...

there are water intrusion issues or place a service request for correction. At the time of the notification, we inspected the unit, the area surrounding the unit,  and there are no leaks in the storage unit in question. We have referred this to our insurance company and they will be reaching out to Ms. [redacted] to discuss.

First we would like to comment how MAA and its employees take pride and practice in abiding by all Fair Housing laws, business laws etc. when operating our businesses and are very surprised to be notified of this complaint.
The property manager did speak with Bridget regarding her...

concerns and after speaking with his RVP, did indeed reach back out to [redacted]. We have spoken with [redacted] and MAA has agreed to remove all charges related to her early lease termination. Her move-out statement was corrected to reflect a 0 balance due, and a revised copy of her move-out statement reflecting a 0 balance was mailed to [redacted] reflecting this information. In addition, the collection agency has been notified to cease all collection efforts and the account file was removed from the collection agency with no negative reporting to the credit bureau. We have been in contact with [redacted] since her complaint was filed and advised [redacted] of this information.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted]. While I still disagree with the way that the Retreat at West Creek assessed and charged fees to me, I have accepted that the case has turned into a "he said/she said" case and I have accepted their offer as to close the case.  I have provided feedback to the Retreat at West Creek about their business practices as to prevent what happened to me from happening to future clients.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

The customer contacted Revdex.com and said no one from an insurance company has contacted her. She would like to know what that would be for. She is requesting a refund of $520 for the months of December to August since there was a work order for water loss in the building and this was not disclosed to her to check her unit and her belongings.

Review: I'm relocating from this apartment complex next week. In addition to the apartment I rent at the Retreat at West Creek, I’ve rented a storage unit since December 2015. Upon entering the storage unit to pack items; I found furniture, artwork, vinyl records, clothing, tubs, ceilings, walls, and floor completely covered in a lot of mold (health scare). I contacted the leasing office who asked me to file an insurance claim. The renter's insurance rep said that if I could get the Retreat at West Creek to admit via a letter that there was water damage (which is evident - I have photos and video of a huge water stain in the ceiling and a spot where they cut the ceiling out to do repairs due to the water damage on the adjoining ceiling of the unit); they would cover the items as a loss in my claim. Eric Y**, [redacted], verbally admitted to the insurance rep on the morning of 8/16 that there was water damage 2 months ago in the area over my unit, but after having a colleague of his "assess” the damage, he recanted his statement to the insurance, and now says there was no water damage and refuses to provide work orders. However, I have evidence of the water stain in the ceiling and the outline of where the ceiling was cut into. [redacted] put in a work order for the damage to the area near my unit when he noticed the water damage from the 2nd floor to the 1st. He will go on record stating this incident his contact is: [redacted]. I need to resolve this soon as I don’t know what to do with the contaminated items in their contaminated building. I didn’t rent the unit this way and it’s shameful the complex verbally said there was damage and then recanted. I need your help to get this letter written and submitted to the insurance stating the approximate date of the water damage and that it occurred near my unit to cover the claim before my move next week. I have more testimony, photos, etc. to share with you to justify my claim. Please help me.Desired Settlement: I would like the property manager, Eric Y** to write a letter admitting water damage to the property on the floor above my storage unit (S74) the approximate date which this occurred, and send the letter to [redacted]) & a copy of the letter to me. He went on record originally stating that there was water damage, but later recanted this statement. I'm desperate to recover the loss of the items as all of my things are completely ruined. Not only that, as aforementioned, Mr. Y** had another [redacted] employee (his colleague) assess the damage - which is unfair. I'm glad to send along photographs, video, emails, documentation of events in chronological order, and anything else you may need to get this letter written within the week before I move. I can't take the items with me and I need to expedite all of this before the move next week. The mold is also an issue for tenants breathing in the foul air and possible mold spread. The insurance will cover my loss with Mr. Y[redacted]s letter

Business

Response:

We were not aware that there were any water intrusion issues connected with the storage unit in question until the resident brought this concern to our attention. Per the lease agreement, it is the resident’s responsibility to notify us immediately if there are water intrusion issues or place a service request for correction. At the time of the notification, we inspected the unit, the area surrounding the unit, and there are no leaks in the storage unit in question. We have referred this to our insurance company and they will be reaching out to Ms. [redacted] to discuss.

Consumer

Response:

The customer contacted Revdex.com and said no one from an insurance company has contacted her. She would like to know what that would be for. She is requesting a refund of $520 for the months of December to August since there was a work order for water loss in the building and this was not disclosed to her to check her unit and her belongings.

Review: We lived at this apartment complex while building a house. During this time the complex switched management companies from Pegasus to MAA. Upon giving our notice we were give a form indicating several pieces of information, including what fees would be due. We signed the form, as did management. No fees were put on the form at the time of signing. After moving out we received a bill for the fee for breaking out lease, as well as an added fee, as management admitted was only good for MAA leases, not Pegasus leases, to collect any "specials" given. When I called to inquire about this the woman told me she could understand my complaint if we hadn't signed the form with the fee on it. I asked her to send me the form, which she did. After all parties signed the form, someone when back and added fees, this one included (I have all paperwork, as we got a copy when we signed it). I sent a copy of the firn they gave us when we signed it and the manager called me on 12/4/15 to find out why I was concerned. I explained to him I was highly upset at what appeared to be their attempt to defraud us. I also told him I felt this action should render our account balance as zero, due to this unethical practice. He told me he had to call his regional vp and would get back to me 12/7/15. I have still not heard back from him, but did get a bill today as they sent our balance to collections. Once again, very unethical and shady since he told me to wait to hear back from him.Desired Settlement: I would like to have our balance put at zero and considered closed. If that is not possible, I believe we should only owe them the fee for breaking our lease, which we did ($1090.00). I would also like any negative effect on our credit report taken off, as both my and my husband's credit scores are at 800.

Business

Response:

First we would like to comment how MAA and its employees take pride and practice in abiding by all Fair Housing laws, business laws etc. when operating our businesses and are very surprised to be notified of this complaint. The property manager did speak with Bridget regarding her concerns and after speaking with his RVP, did indeed reach back out to [redacted]. We have spoken with [redacted] and MAA has agreed to remove all charges related to her early lease termination. Her move-out statement was corrected to reflect a 0 balance due, and a revised copy of her move-out statement reflecting a 0 balance was mailed to [redacted] reflecting this information. In addition, the collection agency has been notified to cease all collection efforts and the account file was removed from the collection agency with no negative reporting to the credit bureau. We have been in contact with [redacted] since her complaint was filed and advised [redacted] of this information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,