The Right Balance

I wanted to let you know that this has been resolved We spoke with Ms [redacted] numerous time, went over her numbers numerous times to try and show her that no we did not take her fees twice She was not convinced and I asked her repeatedly to give me something to work with, what did she see that I did notShe could not do thatShe continually just said you took my fees twiceI then sent her file to our corporate office for review They could not find that eitherWe matched it up with our schedule of tax payments etc but nothing We informed Ms [redacted] of that and she simply did not like the answer The answer was in the fact she just THOUGHT she was getting more back in her refund but the IRS will only give you what is due to you minus any other federal obligations (which they cannot tell us) and that is it.In order to try and placate the customer I did refund her bank fee

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

I wanted to let you know that this has been resolved.  We spoke with Ms. [redacted] numerous time, went over her numbers numerous times to try and show her that no we did not take her fees twice.  She was not convinced and I asked her repeatedly to give me something to work with, what did...

she see that I did not. She could not do that. She continually just said you took my fees twice. I then sent her file to our corporate office for review.  They could not find that either. We matched it up with our schedule of tax payments etc.  but nothing.  We informed Ms. [redacted] of that and she simply did not like the answer.  The answer was in the fact she just THOUGHT she was getting more back in her refund but the IRS will only give you what is due to you minus any other federal obligations (which they cannot tell us) and that is it.In order to try and placate the customer I did refund her bank fee.