Sign in

The Right Move, Inc

Sharing is caring! Have something to share about The Right Move, Inc? Use RevDex to write a review
Reviews The Right Move, Inc

The Right Move, Inc Reviews (3)

Review: I have lived in India, Middle East, Australia, US (have moved within US), and am now in NZ. I have previous experiences with movers who moved me from one country/city to another. These were unethical, unprofessional, unscrupulous movers who engaged in false advertising.

The household goods in question are from my home – a 5 bedroom house in [redacted]. The house has two lounges, and a large garden, and is split into two floors. Kitchen lounges, and one bedroom are ion the ground (called first floor in US) and 4 bedrooms are on the first floor (called second floor in US). I am a single mother without a job for 2 years due to sickness and ill health. I decided to move to NZ to improve our living conditions. The decision to move my belongings was made so we could start a new life without having to struggle. I calculated that I would be better off paying aprox US$8,600 for a 40’ container than buying all the stuff here. However, due to their actions I am left with a huge bill, and not all my household goods.

Due to the misconduct of the packers we are now being blackmailed to pay over US$15,000 - US$20,000 in moving costs, when the agreement was that approx. US$8000 would cover everything. The conversion factor is US $1 = NZ $1.5

Summary and conclusion

The Right Move secured my contract thru false advertising. I contacted them in Jan 2015. They repeatedly advised me that the goods of 5 bedroom house would fit into a 20’ container (1). Despite their advice, and on the basis of advice given to me by competitive moving agencies, I insisted that they use a 40’ container and asked for a quote repeatedly. I was repeatedly informed I had booked excessive space. Eventually I refused to go with 20’ container and forced Dylan to provide a proper quote for a 40’ container with insurance.

The agreement called for disassembling furniture and other services (2).

The packing was scheduled for 19/*/2015.The company sent very 4 packers from San Francisco (an 8 hour roundtrip) and told them to finish packing 5 bedroom home and loading a 40’ container within 3 hours. It was impossible.

In the preliminary trip around the house, the packers were informed by me what to disassemble, what to take and what to leave behind and to load in order of priority.

After wasting 3 hours disassembling a dining table, the packers refused to disassemble furniture, claiming there was enough space in the 40’ container and they did not have time to disassemble furniture.

Contrary to our instructions, they loaded all the non-essential items into the container first, claiming there was enough space for everything. Contrary to our instructions.

They also loaded large items that was not to be loaded and shippd. This included dresser, bedroom furnitures, and other items that had been already sols to friends and family in moving sale but had not been picked up due to the boxes that were obstructing the removal of these items.

Packers “forgot” to pack and load essential items (like expensive musical instruments, expensive documents, expensive rugs, refrigerator, freezer, washer dryer, kitchen appliances, worth in excess of US$30,000.

The company did not provide me with a packing list for my signature, did not provide a signed copy of the contract, did not take pictures or record the goods appropriately, and did not seal the container when it left the premises, thereby leaving my goods vulnerable to theft, loss, and damages.

As a consequence I was forced to take out an insurance much larger that I had planned and agreed to. Dylan and I had agreed that a cover of US$50,000 would be adequate to cover damages, even though the value of goods is significantly more. Because of the negligence of the packers, and vulnerability and exposure to theft, pilferage and damages which such negligence exposed me to, I now need a full insurance for over US$150,000.

However, the negligence in following insurance protocol now makes it unikey that the insurance will honor my claims, if any. Yet I am being forced to pay over US$4000 in insurance. It is unclear if this is a conspiracy between packers, movers and the insurance agency to charge insurance without giving the consumer the ability to file claims, or if this moving company is acting pro per in this conspiracy to bill clients for insurance and foiling any chance of recovery thru claim.

The company acknowledged in writing the mistakes made by their packers, and then offered in writing to schedule a second pick up (4)and arrange to switch the items from the container - so that essential items may be shipped and the non essential items, items already sold to other people, and trash maybe removed from the container and moved back to my house in Fresno.

After significant negotiations in writing, instead of switching, the company acknowledged, in writing, that it was more cost effective for them to pay for extra freight and ship the second shipment separately, and requested that I agree to the arrangement (5).

The company also offered, in writing, to pay for transporting a large box of documents, and a rug if we would carry them as checked baggage from Fresno to Christchurch (6). Despite my concerns at the high costs, expressed repeatedly in writing, the company deliberately chose to break a single shipment into three parts, and the company agreed, in writing, to cover the full cost of shipping the individual parts (except the transportation costs from port to home for second shipment) (7). The company was informed that the costs involved in moving the third shipment as checked baggage would be expensive but explicitly preferred that arrangement in writing (7).

I left US on June **, 2015. The agreement called for me to pay 15% of the quoted costs upfront, and all the cost before the shipment left for NZ. I fulfilled the fiestpart of the agreement. Since I was not requested for payment, I assumed till Agust *, that the shipment had not yet left for NZ.

On August *, or thereabouts, informed me, in writing, that the company would not ship the second part of the shipment, and I had to find another shipper (8).

I was also informed that the company would not release the second part of the total shipment until I paid for the first part of shipment (9). Thus the company is holding the entire shipment as hostage, and even if I pay them, the company has no intention of delivering the second part of the complete shipment as it has promised/agreed to.

On August *, Michelle informed me in writing, for the first time that the shipment had left the US ports on July *, 2015. I had previously informed her that I needed at least 4 weeks notice to find a new apartment, as I am currently renting a furnished apartment.

On Aug *, Aug *, 2015, Michelle also informed me in writing that her company was not going to pay for anything except the first shipment (10)

Michelle also informed me in writing that I needed to pay 3% insurance, or 2% insurance on goods that are valued at over US$150,000. At the time she told me this, she was aware that the packers, and the movers had not conformed to the terms and conditions of the insurance agencies, and hence the insurance company would reject any claim I had for damages, theft or pilferage.

Two shipments were taken from my home without a receipt, without providing me with appropriate documentation, packing list, without taking pictures of the shipment. The number of packages/boxes listed on the packing list provided later was substantially lower than the actual. The goods were taken against my consent by providing promises that were never delivered.

The container was not sealed when it left my house. The company then told me they were unloading the container in my absence and removing some of the furniture and boxes.

Theft, breakage pilferage – malicious, or otherwise - is a strong possibility.

The items were loaded into a vessel for international shipping without my knowledge and consent, without providing me a time and date or opportunity to contest. I was required to pay 15% at the time of packing, and remaining before the scheduled loading in the vessel. Since I was not asked to pay the remaining fee, I assumed that the container and the second part of the shipment were being send together, and therefore there was a delay in the shipment leaving US.

The insurance policy has clearly been disabled by the actions of the moving company, and will not cover damages, theft and losses. But I am being billed almost US$4000 for the insurance.

The company has now informed me that they are retaining my second shipment in US until I make payment towards the first shipment. They have informed me they have no intention of shipping the second shipment, it is simply held hostage until I make payment on the first part and agree to absorb the cost on third part of the shipment.

Clearly, the company had no intention of following thru with its promises when it made these promises about free delivery of the second shipment. Further, the company is holding the second shipment hostage. I relied on their promises, and now face excess charges in shipment. Had the company not engaged in false advertising and made false promises, I would not have hired them, and would not have incurred these losses. Such conduct constitutes fraud.

They have violated several policies and procedures of Federal Maritime Agency for international Shipping. They have attempted to blackmail, extort and threaten me. They are holding my shipment as a hostage and demanding I pay significantly more than I contracted to pay for the shipment. They are also guilty of insurance fraud as they are asking me to pay 2% or 3% of insurance – as per the contract – without fulfilling the requirement of the insurance, and KNOWING that if I were to claim damages, the insurance would not pay – due to the negligent acts of the movers and packers.

I subsidized the packing costs of the company by packing 90% of the household goods. I had been quoted 3,000 for full packaging, and 2,100 for only furniture packing (+ 10 boxes). The difference quoted between part, and full packaging was onlyUS$600. It would have cost the company a lot more if they had packed the full house. It would have taken the packers at least 3 days to pack everything at home. I spent over US$1000 in buying packaging material and me and my friend and family spent several weeks packing over 250 boxes. Therefore I greatly subsidized their packing costs (payroll for 5 people for at least 20 hours + packaging material) at great personal expense to myself (over US$1000). So I underwent a further loss of US$1000 + effort due to the malicious, intentional or negligent misrepresentation of the Right Moves.

Due to their intentional or unintentional misrepresentation, the company has inflicted great costs on me. The company has incurred costs due to their own negligence. These costs have been inflicted on me, and on themselves as a consequence of their false and nethical advertising, manipulative behaviors, aggressive ambulance chasing, their refusal to adhere to the policies and procedures outlined by federation of maritime shipping, and as a consequence of not adhering to the norms of international moving trade. They wanted to have the lowest priced contract by promising a lot, and then later they breached that contract and refused to deliver as promised.

The difference in their quote, and that of others was only US$600. I would have had to spend US$600 more if I had contracted with their rival movers. However, theyhave forced me to incur additional costs of over US$5000, and are threatening to impose another US$3000 on me by demanding payment for the second part of the shipment. My material losses, due to their refusal to follow my instructions, have been over US$7000, as I had to leave the country in a hurry and was forced to dispose of the belongings that I had planned to bring to NZ with me. I was also forced to carry belongings that I had already “sold” in US to friends and family in a “moving sale”. I had to refund that money to everyone, as the packers had packed items that were not to be brought to NZ. I now have to dispose of those items which are essentially trash, which may cost me an additional amount in labor and trash charges in NZ.

At each step, I have tried desperately to make them aware of their intentional or unintentional negligence and have attempted to ask for being relinquished of the contract, or have attempted to help them minimize their costs – at my own expense. The company has continued in their ways, with a total and reckless disregard to my suffering and losses. They are now attempting to pass the cost of their negligence – which they have incurred as a consequence of their negligence - onto me. They are holding my cargo as a hostage, threatening to increase my costs by refusing to release/ship all of my cargo. Such threatening conduct constitutes fraud, blatant blackmail, extortion.

In addition to fooling me, the company may have attempted to defraud the insurance company. Further, The company has contracted with a local agent to provide some part of the services. The name of the agentis unknown at this point in time. It is likely that he has not been advised of the controversy surrounding the shipment. Should this matter go to court, he would be left with the demurrage charges and other damages. The Right Moves may have exploited the ignorance of the local agent, kept him in dark about the dispute, and attempted to pass on their liabilities onto him. OR unknown to him, they may have contracted him on terms and conditions that are not in accordance with the agreement/contract.

After I make the payment, they will disclose the name of the agent to me. The agent may refuse to honor the contract, to pay all fee/costs agreed upon, and refuse to deliver/reassemble the good.

These goods are all I have in personal belongings. I am a single mother and had hoped to save money over the next few years by moving my belongings to NZ. However, the actions of The Right Move have forced me to incur such expenditures that now have made the project of moving the belongings so expensive that I may have been better off by selling all these items in US and buying new furniture and other items locally.

Thus this company is perpetuating fraud upon the ignorant consumers like me. It is also perpetuating fraud on the agents that it hires. Or it is also likely that these agents are fully informed of the wrongdoings of the company and are co-conspirators in the process. They accept the payments and collude with The Right Move to deny the consumers their rights under the contract. For example, the company is asking me to pay full insurance, will pass on the amount to the insurance company. Perhaps both the companies willfully execute the insurance contract in such a way that would make any claim null and void.

Desired Outcome

Shipping Costs : I want the first shipment released to me, and second shipment shipped to me immediately. I am willing to pay the amount that I had agreed to pay as per contract for moving. I also want the company to refund me the actual amount spent for carrying the two boxes and a rug as accompanied baggage and one box of documents that was shipped to me via [redacted] mail. The amount is over USUS$1000.

For insurance, I am willing to pay the 3% insurance as I had agreed to pay. However, the company is liable for my losses if the insurance does not pay due to failure to comply with their procedures and policies.

Should The Right Moves refuse to ship the second part of my shipment, and if they refuse to reimburse me for the third part of my shipment, the replacement value of the goods in second part of shipment, and the costs incurred by me in bringing the third part of the shipment as checked baggage (over USUS$1000 in bills to be provided later) should be deducted from the total shipping and moving contract, and the shipment must be released to me immediately. I am willing to pay the monies owed to them after these costs to me have been deducted.

Should this matter go to court, an additional amount of damages associated with – attorney fee and costs, demurrage, and costs of renting a furnished accommodation, all other expenses incurred as a result of their misconduct, damages for intentional infliction of emotional distress, pain and suffering, and exemplary/punitive damages to be made payable.Desired Settlement: Shipping Costs : I want the first shipment released to me, and second shipment shipped to me immediately. I am willing to pay the amount that I had agreed to pay as per contract for moving. I also want the company to refund me the actual amount spent for carrying the two boxes and a rug as accompanied baggage and one box of documents that was shipped to me via [redacted] mail. The amount is over USUS$1000.

For insurance, I am willing to pay the 3% insurance as I had agreed to pay. However, the company is liable for my losses if the insurance does not pay due to failure to comply with their procedures and policies.

Should The Right Moves refuse to ship the second part of my shipment, and if they refuse to reimburse me for the third part of my shipment, the replacement value of the goods in second part of shipment, and the costs incurred by me in bringing the third part of the shipment as checked baggage (over USUS$1000 in bills to be provided later) should be deducted from the total shipping and moving contract, and the first part of the shipment must be released to me immediately. I am willing to pay the monies owed to them after these costs to me have been adjusted. It is my belief that the movers will owe ME an outstanding amount after these costs have been adjusted.

Should this matter go to court, an additional amount of damages associated with – attorney fee and costs, demurrage, and costs of renting a furnished accommodation, all other expenses incurred as a result of their misconduct, damages for intentional infliction of emotional distress, pain and suffering, and exemplary/punitive damages to be made payable.

Business

Response:

As mentioned, the whole purpose of Revdex.com is to mediate , but Unfortunately there is nothing to Mediate when the client is behaving as Criminal. Also, the FMC ( Federal Maritime commission ) tried to mediate for the past 4 weeks, but the client had proceeded with criminal acts and in violation of the shipping act from 1984. The FMC are conducting an investigation against the client, and the steam ship line as well. In addition to that , there will be a lawsuit against this client. And the steamship line will proceed with collection in New Zealand and will take legal actions against her as well. Needless to say , nothing in her letter is true. Thank you and best regards,

Review: The Right Move has repeatedly ignored requests to send along invoice information during my dealings with them. I have to request repeatedly the information I need in order to pay my part of the bill. Furthermore, they have delayed delivery of my goods. To complicate the situation, they are insisting that my goods be charged for ENTIRE months of storage, even though I only requested under two months.Desired Settlement: Currently I am being billed for two entire months of storage, even though I did not request entire months. I believe that I should have an adjustment made on the storage fees to account for the delay in receiving my goods, the extra phone calls they requested to their partner in the [redacted] (where the goods were shipped from). Furthermore, they are necessitating that I disrupt my schedule to account for their delivery with only 24 hours notice, which they failed to mention the entire 7 months that they've had my goods.

Consumer

Response:

At this time, I have been contacted directly by The Right Move regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The Right Move waived the storage fee, but only after the driver attempted to collect the storage fees and customs fees and more (more than the disputed amount!), but they did not assemble the furniture like they stated they would. Furthermore, their delivery driver claimed they were not responsible for moving items more than 20 feet into the dwelling, but the [redacted] stated that the distance was actually 50 feet! The items were moved by a family member, instead. The right move told me that they would be in contact with the driver, and of course they told a completely different story. They claimed that my family member taking possession of the goods was rude, that they could not open boxes to assemble (they changed their tune many times during this). I pointed out that some items were shrink-wrapped (which they claimed was their only obligation, even though my documentation states otherwise) and they did not offer to come back to re-assemble them. Nor did they address the fact that the driver attempted to collect more money than was due.

The initial timeframe was supposed to be this:

My goods arrived in the United States at the end of February, late, but should have been delivered. The Right Move told me that they could not deliver due to their partnership, and that I should call the other end of the partnership. The partnership claimed it was the other guy's fault. I still had no delivery. I continued to follow up for months at the Right Move's insistence, and even tried to facilitate dialog at the Right Move's urging. The Right Move told me over the phone that they would be willing to delay my goods for a few weeks, without telling me that they would be billing me in whole months only after I told them that I was fine paying the storage charges for the delay, as that was honest and what was right. They insisted that since I had been so amenable to having my goods delayed for months (this was in late July) that they would be happy to have the other company cover the storage charges. So when I e-mailed all parties to confirm, the Right Move took that as a sign that I was blaming them, and instead changed their version of what happened via e-mail, and suddenly I needed to be ready for delivery. I was-- but it was not delivered in the manner that they promised.

They have failed to be in touch to discuss the assembling of my furniture, and the fact that a family member moved all of my things since their driver refused.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regard to the complaint.

[redacted] is not our direct client, she is an Import client which her delivery was assigned to us Via an agent called [redacted].

Her shipment arrived to Houston Texas , and we needed to deliver her shipment to MD.

After custom clearance was completed , we entered the shipment to our local agent ( in Houston ) warehouse, and waited for [redacted] to pay the delivery costs.

It took them 2 months to pay it, and I have advised the client to contact the agent throughout the process to expedite the delivery , which she did.

By the time they have paid, she was in the process of moving to a new house, and requested additional storage as she didn’t know her final address.

I told her no problems, we will wait for her green light.

By the time she wanted her shipment to be delivered, it’s been in storage under her responsibility for a month and a half.

Storage costs, all over the USA goes per month, not pay day, or per week. We had to pay the Moving company in Houston for the full 2 months.

We didn’t send her the invoice right away , because I have advised her to contact the origin agent, and hold them liable for the additional costs of storage.

She didn’t understand what to tell them, and eventually I was the one who helped her get the agent cover the additional storage costs she had requested.

Also, delivery from Houston to MD is based on truck schedule, and delivery in the months of the summer, is hard to predict, as the truck schedule constantly changes, due to additional pickups, or bigger volume at pickups as well as delivery issues with other client along the truck trip.

So it is very common to give clients 24 hours’ notice before delivery.

Client did not pay any storage costs at the end, as I was able to ask her agent to cover it, under the assumption that if they would have paid on time, she would not be in the process of moving and therefore will not need the additional storage.

Also, client is very unreasonable, she knows nothing about the moving business, and interpreted everything the wrong way, even when I have tried to explain many times what to say to the origin agent and what to do!

Bottom line, client just jumped right away to complain about something completely unreasonable, mainly considering the fact I was doing everything to help her avoiding these storage costs, as said, I ended up contacting the origin agent and getting their confirmation they will cover the storage costs .

She paid no storage costs at all.

Thank you and best regards,

Preparing for our first transatlantic move, we had researched a number of businesses in our area, as well as trying to find companies that operated from the receiving end, in Barcelona, Spain. We received a broad range of prices, as well as a broad range of capabilities. Less than a week before ship date, we still hadn't found a group we were comfortable with.

The last number on our list was The Right Move 4 You, and comparing energy, knowledge and agility, they were head and shoulders above the rest. Where other calls took days to extract information or receive a quote, The sales staff satisfied all of my doubts on the phone. With a snowstorm coming and a few days left before my scheduled departure, they were able to arrange pickup, offer a month free storage in the States, and get all documentation to me quickly and efficiently.

The logistical staff made sure everything happened on time. With snow literally beginning to pile up, the trucking company that worked my area showed up at storage and quickly and cleanly moved everything out and down to their port in NYC. There are many moving parts and people in such a move, and the posture and professionalism of the third party people chosen to be part of the team was a reflection of good choices, good management, and good communication.

I believe this mirrored our own professional attitude and careful documentation throughout the process: important to note how a good experience depends in good part on the customer's side of the picture.

The woman in charge of logistics, [redacted], was very easy to work with, pleasant and careful, and maintained contact by email and by phone (calling internationally on the day of the move) to make sure all was going as planned: it was not "black box" sent onto the ocean with a prayer for good luck.

Routed through their contacts in Rotterdam, they are well situated to most destinations in Europe. The delivery was efficient, ahead of schedule, and all arrived in original packaging with no damage to goods. All in all, a result far beyond original expectations, and to large part due to the quality of staff on board at The Right Move.

Check fields!

Write a review of The Right Move, Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

The Right Move, Inc Rating

Overall satisfaction rating

Description: RELOCATION SERVICE, CONTAINERIZED FREIGHT SERVICE, MOVERS

Address: 150 Motor Pkwy, Suite 401, Hauppauge, New York, United States, 11788

Phone:

Show more...

Web:

This website was reported to be associated with The Right Move, Inc.



Add contact information for The Right Move, Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated