The Right Step - Austin

Complaint: [redacted] I am rejecting this response because: I did not receive bills showing a balance was owed, so how could the procedures and policies have been followed? Lastly, the letter stated the company, The Right Step, was working with me to resolve this matter, but as of Monday, August 17, I have not received any communication via phone, email or US mailI do not understand how the company can say they are working with me without communicating with me Regards, [redacted]

Dear [redacted] This letter is in response to the complaint we received on behalf of Maria Elena SerranoWe have reviewed this matter and determined that the organization operated in accordance with its billing policies and proceduresDue to confidentiality restraints, we are unable to relay specific information pertaining to this complaint; however, the issue has been addressed with the complainant, and it was determined that she did not receive the original two requests for payment resulting in the claim being sent to collectionsWe are presently working with MsSerrano to resolve this matterThank you for bringing this matter to our attentionWe are dedicated to providing quality services and strive to address and resolve complaints in a timely manner Should you have additional questions, please feel free to contact [redacted] , Ed.D., LPC a [redacted] Sincerely, [redacted] , Ed.D., LPCDirector of Performance Improvement and Clinical Services [redacted]

Dear *** ***This letter is in response to the complaint we received on behalf of Maria Elena SerranoWe have reviewed this matter and determined that the organization operated in accordance with its billing policies and proceduresDue to confidentiality restraints, we are unable to relay
specific information pertaining to this complaint; however, the issue has been addressed with the complainant, and it was determined that she did not receive the original two requests for payment resulting in the claim being sent to collectionsWe are presently working with MsSerrano to resolve this matterThank you for bringing this matter to our attentionWe are dedicated to providing quality services and strive to address and resolve complaints in a timely manner Should you have additional questions, please feel free to contact *** ***, Ed.D., LPC a* ***
Sincerely,*** ***, Ed.D., LPCDirector of Performance Improvement and Clinical Services*** *** *** ***
*** ** ***
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Complaint: [redacted]
I am rejecting this response because: I did not receive bills showing a balance was owed, so how could the procedures and policies have been followed? Lastly, the letter stated the company, The Right Step, was working with me to resolve this matter, but as of Monday, August 17, I have not received any communication via phone, email or US mail. I do not understand how the company can say they are working with me without communicating with me.
Regards,
[redacted]

Dear [redacted]This letter is in response to the complaint we received on behalf of Maria Elena Serrano. We have reviewed this matter and determined that the organization operated in accordance with its billing policies and procedures. Due to confidentiality restraints, we are unable to...

relay specific information pertaining to this complaint; however, the issue has been addressed with the complainant, and it was determined that she did not receive the original two requests for payment resulting in the claim being sent to collections. We are presently working with Ms. Serrano to resolve this matter. Thank you for bringing this matter to our attention. We are dedicated to providing quality services and strive to address and resolve complaints in a timely manner.  Should you have additional questions, please feel free to contact [redacted], Ed.D., LPC a[redacted]
Sincerely,[redacted], Ed.D., LPCDirector of Performance Improvement and Clinical Services[redacted]
[redacted]
[redacted]
[redacted]