Sign in

The Rite Floors

Sharing is caring! Have something to share about The Rite Floors? Use RevDex to write a review
Reviews The Rite Floors

The Rite Floors Reviews (1)

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:The Rite Floors, LLCCompany Contact:Derrick C[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:Response:Dear Revdex.com, We met the customer in [redacted] with...

about $500.00 of the incorrect product for cleaning up a mess. They wanted “mineral oil” but we informed them that what they needed was “mineral spirit”. The customer came by our store and hired the Rite Floors LLC to fix their sanding, staining and polyurethane disaster in their living room. The customer had unevenly sanded floor using improper equipment they had rented. They also had cut grooves in their wood floor by using an incorrect scraper to remove excessive stain([redacted])/polyurethane applied to floor. The Rite Floors advised customer that a replacement floor was the recommended solution for their situation and they agreed but said they did not have the money for a new floor. We removed all excess staining, polyurethane and hand sanded the customer's floor at their request and to the customer's satisfaction. It took 3 days to restore the floor back to where the customer was very satisfied but it still had grooves and pet stains in it. The customer had agree to help with the repairing of the floor but did very little to help. They also insisted that we use the [redacted] stain and polyurethane products they had purchased. We stained the floor with the customer's [redacted] stain. They wanted a darker stain color and asked us to wait until they purchased it but later changed their mind and asked for an additional coating of the [redacted] stain to darken the color. This of course was a delay and required additional time to dry and incurred additional charges. We then added a first coat of polyurethane to the floor on Friday 6/5/15 and a second coat on Saturday morning 6/6/15. At this point the customer insisted they could no longer wait for the floor to completely dry and would walk on it to get upstairs to take a shower to our dismay and protest. Over the ensuing weekend the customers and their dogs walked on wet floor and stairs, leaving pet hair and foot prints, left the windows opened during a torrential rainfall and got sawdust on the floor from a wooden bridge and fan they were using to dry the floor. We advised them that a screening and another coat of polyurethane would resolve the situation. Please note that the customer added in their upstairs pine floor, steps and landing that was re-sanded, stained and polyurethane with their [redacted] product. We completed the job upstairs before working on the living room downstairs as instructed by the customer. This was completed to their satisfaction as these floor did not need to be repaired. They had their mother upstairs for 3 days and we wonder how she was getting to the bathroom. They had also agreed to stay at a friends house while we completed the job upstairs but did not. The customers are new home owners and got in over their head attempting a do it your self job. We did our best to assist them but due to their impatience were not able complete the job. We are not sure what else we can do to appease this customer and do not owe them any money due to all the additional work that was done at their location. In fact the customer owes us $850.00. Regards, The Rite Floors LLCSent on: 6/25/2015 12:56:31 PMSent by: 108.53.217.52

Check fields!

Write a review of The Rite Floors

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

The Rite Floors Rating

Overall satisfaction rating

Address: 77 W Englewood Ave, Englewood, New Jersey, United States, 07631-3307

Phone:

Show more...

Add contact information for The Rite Floors

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated