The River Loft Apartments

Dear Ms***: To clarify, *** *** applied for
and subsequently entered into a lease agreement with *** *** ***, which is a part of The River Lofts at Tobacco RowFirst, *** *** *** *** *** *** *** takes residents'
complaints very
seriouslyAccordingly, I have comprehensively reviewed Mr
*** complaintIn the spirit of a mutual resolution, FCRMI and
*** *** *** are willing to extend the October promotional offer
to Mr***In a separate letter addressed to Mr***, I will
instruct 11.im to contact on-site management staff in order to obtain the
appropriate ledger creditAlthough the October promotional offer should not
have applied to Mr***, FCRMI is willing to extend this offer to him
The pertinent facts are as follows: October 4, 2015: Mr*** submitted
his rental application and paid the associated feesOctober 8, 2015: The
properties at Tobacco Row started an October leasing special for all
applications submitted that day and throughout the duration of the month
October 14, 2015: Mr*** entered into a lease agreementThe promotional
offer was intended to run between October 8, and October 31, More
importantly, the offer was intended to only apply to individuals who submitted
a rental application between the above timeframeThe central purpose of the
promotion was to create interest in the property and entice potential renters
to apply for housingIt was not intended for individuals who were already
interested in housing and submitted a rental applicationIn order to provide
the best customer service, the promotion will be applied to himWe hope this
resolution is acceptable to Mr***If you have any questions, please
feel free to contact me

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: The company had a promotion advertised at the time of my purchase/lease signing that they refused to give to me on the basis that if they did it for me they would have to do it for everyone. That is the purpose of the promotion that they have to give it to everyone that it states.Desired Settlement: A fair business advertisement and promotion practice.

Business

Response:

Dear Ms. [redacted]: To clarify, [redacted] applied for

and subsequently entered into a lease agreement with [redacted], which is a part of The River Lofts at Tobacco Row. First, [redacted] takes residents'

complaints very seriously. Accordingly, I have comprehensively reviewed Mr.

[redacted] complaint. In the spirit of a mutual resolution, FCRMI and

[redacted] are willing to extend the October promotional offer

to Mr. [redacted]. In a separate letter addressed to Mr. [redacted], I will

instruct 11.im to contact on-site management staff in order to obtain the

appropriate ledger credit. Although the October promotional offer should not

have applied to Mr. [redacted], FCRMI is willing to extend this offer to him.

The pertinent facts are as follows: 0 October 4, 2015: Mr. [redacted] submitted

his rental application and paid the associated fees. 0 October 8, 2015: The

properties at Tobacco Row started an October leasing special for all

applications submitted that day and throughout the duration of the month. 0

October 14, 2015: Mr. [redacted] entered into a lease agreement. The promotional

offer was intended to run between October 8, 2015 and October 31, 2015. More

importantly, the offer was intended to only apply to individuals who submitted

a rental application between the above timeframe. The central purpose of the

promotion was to create interest in the property and entice potential renters

to apply for housing. It was not intended for individuals who were already

interested in housing and submitted a rental application. In order to provide

the best customer service, the promotion will be applied to him. We hope this

resolution is acceptable to Mr. [redacted]. If you have any questions, please

feel free to contact me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,