The River Terrace Condominium Association Inc

Dear Dispute Resolution Consultant:On 01/16/a work order was made per the customer’s request Mr*** asked for have our technician, Jon, look at his pool cleaner The repair was scheduled for Monday 1/after 1: Amie, a store employee, spoke with Mr*** on the
phone and he requested he be home during the repair Mr*** called back later and said that if Jon came and Mrwas not home than go ahead and the parts were on the table The technician Jon went to the property of *** * *** *** *** *** ** *** around the scheduled time and removed a rock from the cleaner and also reported that the pool was green and there could possibly be other rocks on the bottom Mr*** then called four times within two hours asking where the technician was He spoke to ***, a store employee who then contacted the technician, and was informed that Jon had already been out to the property and the cleaner was working At that point, the customer became upset and insisted that the technician never showed up because he knew his pool and it looked no different Mr*** was never charged for the visit The customer’s statement that “no one there would help me” was not true No future repairs will be scheduled for Mr*** as he has requested.There have done over requested repairs in our records since with no recorded complaints Sincerely,Litchfield Park Pool Service, LLC

They have not addressed all the issues just mainly addressing the algae This has now been turned over to my attorney and he has sent a letter to the collection agency They have failed the contract in many ways They do not address where there pool tech NEVER added salt only
chlorine so in otherwards never properly serviced the pool Please see attached letter

[redacted] is not unfamiliar with our service or our repair labor rate as he has had work done on July 15,
2011 and September 10, 2013. Our labor rate has not increased and remains at $85.00 for up to the first hour and then by the quarter hour after the first hour. The same repair technician...

completed all three of these jobs.
When [redacted] was called on the 17th of July with regard to payment of his invoice he stated he felt he was overcharged. The labor charge was $106.25. Labor did not seem of a concern for [redacted] with
$212.50 for the July 2011 repair and $170.00 for the September 2013. At this time we were told there was still a leak and that we used a bucket which is used for dog feces.
The repair technician needed to prime the pump which takes about a gallon of water. The bucket was sitting on the side of the house. The repair technician looked and the bucket did not have anything in it and there was no way to know that it was used for dog feces.  Pools are exposed to all kinds of debris, blown by the wind including dried feces (horse, cat, dog, bird) from the surrounding area. This is why chlorine is used to sanitize the water and it does a good job.
The head of our repair department  and the repair technician both tried calling [redacted] and he would not return their calls. He states he wanted to speak to the owner.  The head of our repair department and the store manager are employed to handle customer complaints as they have all of the information and knowledge to make an informed decision, this is why I employ them as it leaves me free to handle other aspects of the business. At this time, only 10 days before, I,the owner,had a death in the family and was dealing with funeral arrangements, etc. 
We warranty our work  and had [redacted] returned the head of the repair department's calls and the calls of the technician this could have been resolved.  When [redacted] finally spoke with  the head of our repair department it was agreed to write off the total amount  of the labor of $106.25.  This is more than a fair resolve for this matter. To now come back and ask for an additional $70.00 after he accepted our original offer to resolve this matter seems a little extreme.
Enclosed for your review is invoice 92996 showing paid as of 10/21/2014 and the credit memo 96064 which reflects the labor credit  of $106.25.