Date" April 2, RE:# [redacted] Reference # [redacted] I received a call from someone at Ally speaking with a heavy indistinguishable accent, telling me that I had missed my 03/23/auto paymentI disputed this verbally and was told to check with my bank to find out why the payment of $was not made as usual I did so at once and Centennial Bank, Maumelle AR looked at me account and said there were more than sufficient funds and there was no record of Ally Bank making any attempt to automatically debit my account as it has been doing for two and one half yearsI called Ally back with this information and the unintelligible person on the other end of the phone didn't know what to do with the information as, perhaps it was not written on her scriptI then asked to speak to the manager and was told I would only be transferred again to customer service; I asked to speak to the technical department as she told me my account had been closed(? not sure of the word she used) but was now reactivatedAll I had to do was pay online or with Western Union and then sign up for automatic debits againThis is unacceptable The problem apparently lies with Ally and not with the automatic debits which had been occurring without interruption for over two yearsI was subject to a late fee, and this would not be reported to the credit bureausShe managed to tell me that I would hear from the technical department within 24-hours about how this happened The final straw was a second call today, 04/03/2016.for the same thing with another heavily accented voiceI raised my voice and, finally hung upI want this to be straightened out immediately with no inconvenience to me, and no late payment showing up on my credit report..I would like a positive conclusion to be reached and put in writing to Experian.with a copy to me The funds were in my account, Ally did not debit themThat is one problem; the second is heavily accented voices who do not appear to think for themselves when problem-solving is required leaving this formerly happy customer angry Also please use employees who can speak English well
Date" April 2, 2016
RE:#[redacted]
Reference #[redacted]
I received a call from someone at Ally speaking with a heavy indistinguishable accent, telling me that I had missed my 03/23/2016 auto payment. I disputed this verbally and was told to check with my bank to find out why the payment of $341.70 was not made as usual.
I did so at once and Centennial Bank, Maumelle AR 72113 looked at me account and said there were more than sufficient funds and there was no record of Ally Bank making any attempt to automatically debit my account as it has been doing for two and one half years. I called Ally back with this information and the unintelligible person on the other end of the phone didn't know what to do with the information as, perhaps it was not written on her script. I then asked to speak to the manager and was told I would only be transferred again to customer service; I asked to speak to the technical department as she told me my account had been closed(? not sure of the word she used) but was now reactivated. All I had to do was pay online or with Western Union and then sign up for automatic debits again. This is unacceptable.
The problem apparently lies with Ally and not with the automatic debits which had been occurring without interruption for over two years. I was subject to a late fee, and this would not be reported to the credit bureaus. She managed to tell me that I would hear from the technical department within 24-48 hours about how this happened.
The final straw was a second call today, 04/03/2016.for the same thing with another heavily accented voice. I raised my voice and, finally hung up. I want this to be straightened out immediately with no inconvenience to me, and no late payment showing up on my credit report..I would like a positive conclusion to be reached and put in writing to Experian.with a copy to me.
The funds were in my account, Ally did not debit them. That is one problem; the second is heavily accented voices who do not appear to think for themselves when problem-solving is required leaving this formerly happy customer angry..
Also please use employees who can speak English well.
Date" April 2, RE:# [redacted] Reference # [redacted] I received a call from someone at Ally speaking with a heavy indistinguishable accent, telling me that I had missed my 03/23/auto paymentI disputed this verbally and was told to check with my bank to find out why the payment of $was not made as usual I did so at once and Centennial Bank, Maumelle AR looked at me account and said there were more than sufficient funds and there was no record of Ally Bank making any attempt to automatically debit my account as it has been doing for two and one half yearsI called Ally back with this information and the unintelligible person on the other end of the phone didn't know what to do with the information as, perhaps it was not written on her scriptI then asked to speak to the manager and was told I would only be transferred again to customer service; I asked to speak to the technical department as she told me my account had been closed(? not sure of the word she used) but was now reactivatedAll I had to do was pay online or with Western Union and then sign up for automatic debits againThis is unacceptable The problem apparently lies with Ally and not with the automatic debits which had been occurring without interruption for over two yearsI was subject to a late fee, and this would not be reported to the credit bureausShe managed to tell me that I would hear from the technical department within 24-hours about how this happened The final straw was a second call today, 04/03/2016.for the same thing with another heavily accented voiceI raised my voice and, finally hung upI want this to be straightened out immediately with no inconvenience to me, and no late payment showing up on my credit report..I would like a positive conclusion to be reached and put in writing to Experian.with a copy to me The funds were in my account, Ally did not debit themThat is one problem; the second is heavily accented voices who do not appear to think for themselves when problem-solving is required leaving this formerly happy customer angry Also please use employees who can speak English well
Date" April 2, 2016
RE:#[redacted]
Reference #[redacted]
I received a call from someone at Ally speaking with a heavy indistinguishable accent, telling me that I had missed my 03/23/2016 auto payment. I disputed this verbally and was told to check with my bank to find out why the payment of $341.70 was not made as usual.
I did so at once and Centennial Bank, Maumelle AR 72113 looked at me account and said there were more than sufficient funds and there was no record of Ally Bank making any attempt to automatically debit my account as it has been doing for two and one half years. I called Ally back with this information and the unintelligible person on the other end of the phone didn't know what to do with the information as, perhaps it was not written on her script. I then asked to speak to the manager and was told I would only be transferred again to customer service; I asked to speak to the technical department as she told me my account had been closed(? not sure of the word she used) but was now reactivated. All I had to do was pay online or with Western Union and then sign up for automatic debits again. This is unacceptable.
The problem apparently lies with Ally and not with the automatic debits which had been occurring without interruption for over two years. I was subject to a late fee, and this would not be reported to the credit bureaus. She managed to tell me that I would hear from the technical department within 24-48 hours about how this happened.
The final straw was a second call today, 04/03/2016.for the same thing with another heavily accented voice. I raised my voice and, finally hung up. I want this to be straightened out immediately with no inconvenience to me, and no late payment showing up on my credit report..I would like a positive conclusion to be reached and put in writing to Experian.with a copy to me.
The funds were in my account, Ally did not debit them. That is one problem; the second is heavily accented voices who do not appear to think for themselves when problem-solving is required leaving this formerly happy customer angry..
Also please use employees who can speak English well.