The Rock Hill Herald

I enjoy this paper. The subscription and delivery departments need better coordination. I renewed my paper/digital subscription and have yet to receive a hard copy newspaper. All the while the newspaper has been sending me numerous emails to renew my subscription.

Serious circulation issues. We get about 2/3 of our newspaper deliveries. I've used the automated report system at least 30 times in the last 4 months and never have we had another paper delivered. I've spoken to a person about 8 times in the last four months and her English was OK but there has been no resolution, no call from circulation, no outreach from our driver.

For over $500 per year one would think that we would get more than 2/3 of our newspapers. We only like the Herald for the coupons that come on Wednesday and Sunday. The comics are OK. I don't trust the biased news media and I go elsewhere for my real news.

It could be that the Rock Hill Herald is going out of business. I won't miss it.

I have had a Sunday paper home delivery subscription for about a month since 01/17/2020. I have not yet received a paper. I have called about this.
I have had a subscription for Sunday home delivery since 01/17/2020. I have not yet received a paper. I have called several times about this issue and have been told a paper will be delivered, it has never been delivered. I would like The Rock Hill Herald to deliver my paper on time on Sunday morning.

Billed for services that were never provided and never received notification except from collections
Back in May/June of this year, 2019, a gentleman stopped me in the *** off of *** and offered me a trial for both the herald and the Charlotte observer. I agreed because I was considering using the coupons from the paper and the gentleman offered me a $20 gift card to ***. From what I was told I would receive the Sunday paper and then another paper mid week. About 2 weeks into the month I called both the observer and herald to let them know I hadn't received any paper. They apologized and said they would like to give me another month free. I said okay but then another 2 weeks went by and I still had not received a paper. At this point I called both and said told them this and both companies apologized and tried to offer me another month. I'm sorry but no, it has been a month and I hadn't received anything so another month would have went buy and nothing would have changed. I told them to cancel the trial I didn't want it. After a couple more weeks I received a bill from The Observer for over $140. I called and they promised me it would be removed. A couple weeks later same thing. After another month or so I received a letter from a collection agency. I called AGAIN and have the conversation on recording that it had been escalated to be removed. I sent a letter to the collection agency and haven't heard back. Now with the herald I haven't ever received a bill but they call literally every other day to ask me if I want to restart my subscription and I tell them no and explain why. Not once did they tell me I had a bill with them or did I receive one in the mail. I just received a letter from collections from them as well. They newspaper company's are shady and at this point the only action I feel I have is to get an attorney. Do not trust the free trials.

Several times over the past three months, we have unsuccessfully requested a bill be mailed to us.
We have contacted Customer Service mostly by phone, also through email, to request a bill. On one call, Customer Service said that we were no longer set up for paper billing. We had not requested that the billing method be changed. On three calls, we requested someone higher up--with no response. On the last call we asked the representative if she is allowed to transfer a call. She said no. More than once, Customer Service stated that it will send the billing request to the finance office or billing department. We have no problem getting other bills in the mail and are at a loss why we cannot get a bill from The Herald.

Unauthorized Constant Deliveries
For the past 4 years I have been receiving these green advertising papers in my yard. I have called and complained and every time they tell me we will notify the deliver driver and their supervisor to let them know my address is flagged and not to deliver the paper. That works for about 3 months and then they continue the same cycle again and again and I have had it. I am being harassed my the The Herald in Rock Hill SC the only other thing to do is file harassment charges which is what I plan to do

The Rock Hill Herald charged an unauthorized cancellation fee after we did not sign up to renew our subscription with them.
We started to receive the newspaper from The Rock Hill Herald by sending them a check for a six months subscription. Close to the end of our subscription, The Herald would send us a reminder to renew for a designated period of time. After the original subscription period of time, I believe we renewed the newspaper two times for six months duration. Due to the high cost for the newspaper, we elected not to send them a check to renew with them. This product was provided on a 'pay as you go' system from the inception. We would pay for six months of service and that is what was provided. About a year after we discontinued their product, we received a cancellation bill from The Herald. We were surprised by the bill, did not agree with it, and did not remit payment. Several months later, I spoke on the phone with a 'collections representative' with The Herald. I explained to him that I did not believe we were obligated to pay a cancellation fee on a product we were forced by The Herald to pay in advance for before receiving. A week ago we received a collections letter/bill from A.R.M. Solutions for the amount. A letter from a collections agency is never a welcomed item and can do damage to one's credit status. I believe that The Rock Hill Herald's claim that they are due a cancellation fee is ridiculous. They would not and never did bring their product to me unless I paid for it in advance. That is how they established the service from the beginning. In consideration of my credit standing, I remitted a check to A.R.M.

1/4/19Trial subscription to Herald Journal ? paper received.1/5/19No paper. Called, but no customer service on weekends. Sent email. Received email reply.1/6/19 No paper. Sent email; received reply.1/7/19Called HJ; spoke with 'Marasee? and advised I wished to cancel subscription.She indicated she would submit a refund request and I would receive in 7-10 business days. She further advised me I would only receive a partial refund.Began to receive numerous calls asking me to reinstate the subscription. I declined and requested that they stop calling me.1/17/19Credit issued for $9. I was charged for papers I never received! Continued to receive calls to reinstate the paper.1/19/19Becky, HJ called to ask why I'd cancelled and asked if I would reinstate. I went through the history; she indicated there was no info on my record. I further advised her that HJ was to discontinue calling me. Should I receive further calls, I would consider it to be harassment. She indicated she would note that on my record.1/30/194:04 pm Customer Service, HJ called to ask me to reinstate the paper. I told him I had advised Becky that no additional calls were to be made to me. I told him one more call and I would report HJ to the authorities for harassment. He indicated he would note on my record.6:51 pm David, HJ called to ask me to reinstate. I advised him of the past history and that I would be reporting HJ to the authorities for harassment. He ask that I not do that and promised he would make sure my record was noted that I did not wish to be called. I told him I had been told that in the past and they had continued to call.
Product_Or_Service: delivery

Late or non-delivery of my newspaper
For over a year now, the Rock Hill Herald newspaper has not been delivering my newspaper on time or not at all. Just today, this is the 3rd day of non-delivery of my newspaper which I am duly subscribed to. Numerous phone calls to customer service have not resulted in even an attempt to deliver my paper on time or at all. Tomorrow will be Sunday and I suspect I will receive 4 days wworth of newspaper. This has been the normal for over 6 months. On weekdays the paper is supposed to be delivered by 6:00am and on weekends by 7:00am. On only one occasion in the last 3 months has my paper been delivered ON TIME. So there are two issues: one is that the paper is not delivered as scheduled and the other is that the paper is not delivered at all. Usually when not delivered, 2, 3 or 4 days later I will receive all missing papers the same day. Who wants to read 3 or 4 day old news. I've even written the editor an email and never even received anything close to an answer or even an acknowledgement that he received my email. In addition I have written to *** and still to no avail.

I paid for the paper back on Dec 1 and have not received 1 sunday paper. I have called many times for help. No luck. No return calls, No emails
I paid for the Sunday only paper back on Dec 1 2017 and have not received a single paper. I have called many times, I bet 10 by now. Each time they say we will forward this to the supervisor of delivery, I have even asked them to call me. Each time I call, I ask for a credit for the papers missed, even today when I called the guy said I have credited you the time missed, like it have never been done before! Earlier in 2017 I had the same problem, that time I finally asked for a refund. This time, I want the dang paper. Please Help Revdex.com

After cancelling my subscription and paying for my amount due 4 days after I received the bill, they sent my account to a collection agency.
I received notification of my renewal of The Herald by mail on 8-28-17, account number XXXXXXXX. I sent a written request to cancel the account by mail along with the renewal slip. I did this in September. They sent me another renewal notice some time in October. At which point I called on my phone, this was Nov. 6th. I cancelled the subscription by phone. At that time, I was not notified I owed money nor told that a bill would be sent to me, but I knew I would get a bill since the newspaper was still sent after the expiration date of 10-1-17.

The bill I received is dated November 15, 2017. I wrote a check (#***) and mailed the bill along with the check on November 20, 2017 for $24.72. I received a letter on November 30, 2017 from A.R.M. Solutions, Inc. which is dated November 22, 2017 with The Herald as a client to collect money. I also received two phone calls this week trying to get me to renew the subscription, once on 11-29 and once on 11-24.