Revdex.com: I have received a replacement pair of shoes and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi-The [redacted] CS group, called [redacted] yesterday and did not get an answerAt 14:they sent her e-mail instructions along with the [redacted] Prepaid label to return the pair.?
The business has not replied to my latest correspondence requesting a prepaid shipping label or reimbursement to cover shipping costs due to their defect Regards, [redacted] ***
Hi- This has been resolved The [redacted] (Rockport's 3rd party Customer Service) spoke with Mr [redacted] on 11/21, and placed a free of charge order REF# ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved. I received my full refund of $Thank you
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***
I have not received a replacement as of 3/14/
Regards,
*** ***
Mr*** has worked with our 3rd party consumer group previously (The Jay Group "TJG"). TJG has followed up with Mr*** in attempt to resolved this...Please see attached email TJG sent Mr*** today..regarding different replacement pairs we have available to
send him.Mr*** can folldirectly by responding to the email [email protected] sent him todayThank you
Good afternoon, The code used to place this order was a private code and unfortunately not intended to be added to the coupon site. We are unable to honor the code at this timeWe are happy to provide a code for 50% off of your next order placed via Rockport.ca. We will provide
this code to you via email by EOD today. Please feel free to reach out to us at 800-Rockport if you should have any questions or concerns
Revdex.com:
I have received a replacement pair of shoes and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello-This is a *** Consumer. Spoke with *** CS, and they said: This consumer opened a warranty claim with us on 09/09/9:AMWe issued the return authorization number ***. ** will have to send in the shoes to usThank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response...
does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I spoke with Rockport on 12/1/2016, not 11/21. They told me that order # [redacted] was being processed. Since they have not fulfilled any promises so far, I cannot accept their response until I actually receive the product.
Regards,
[redacted]
Hi-The [redacted] CS group, called [redacted] yesterday and did not get an answer. At 14:29 they sent her e-mail instructions along with the [redacted] Prepaid label to return the pair.?
The business has not replied to my latest correspondence requesting a prepaid shipping label or reimbursement to cover shipping costs due to their defect.
Regards,
[redacted]
Hi- This has been resolved. The [redacted] (Rockport's 3rd party Customer Service) spoke with Mr. [redacted] on 11/21, and placed a free of charge order. REF# [redacted].
Revdex.com: I have received a replacement pair of shoes and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi-The [redacted] CS group, called [redacted] yesterday and did not get an answerAt 14:they sent her e-mail instructions along with the [redacted] Prepaid label to return the pair.?
The customer was refunded yesterday at 12:, transaction ***Total of $
The business has not replied to my latest correspondence requesting a prepaid shipping label or reimbursement to cover shipping costs due to their defect Regards, [redacted] ***
Hi- This has been resolved The [redacted] (Rockport's 3rd party Customer Service) spoke with Mr [redacted] on 11/21, and placed a free of charge order REF# ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved. I received my full refund of $Thank you
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***
I have not received a replacement as of 3/14/
Regards,
*** ***
Mr*** has worked with our 3rd party consumer group previously (The Jay Group "TJG"). TJG has followed up with Mr*** in attempt to resolved this...Please see attached email TJG sent Mr*** today..regarding different replacement pairs we have available to
send him.Mr*** can folldirectly by responding to the email [email protected] sent him todayThank you
Hi-This is resolved. Rockport.com has contacted the customer who was very happy to hear from us and this reshipment has been processed.Thank you
Good afternoon, The code used to place this order was a private code and unfortunately not intended to be added to the coupon site. We are unable to honor the code at this timeWe are happy to provide a code for 50% off of your next order placed via Rockport.ca. We will provide
this code to you via email by EOD today. Please feel free to reach out to us at 800-Rockport if you should have any questions or concerns
Revdex.com:
I have received a replacement pair of shoes and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello-This is a *** Consumer. Spoke with *** CS, and they said: This consumer opened a warranty claim with us on 09/09/9:AMWe issued the return authorization number ***. ** will have to send in the shoes to usThank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response...
does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I spoke with Rockport on 12/1/2016, not 11/21. They told me that order # [redacted] was being processed. Since they have not fulfilled any promises so far, I cannot accept their response until I actually receive the product.
Regards,
[redacted]
Hi-The [redacted] CS group, called [redacted] yesterday and did not get an answer. At 14:29 they sent her e-mail instructions along with the [redacted] Prepaid label to return the pair.?
The business has not replied to my latest correspondence requesting a prepaid shipping label or reimbursement to cover shipping costs due to their defect.
Regards,
[redacted]
The order # [redacted] has shipped. Tracking [redacted]
Hello, Our consumer group has reached out to this customer and created a return for them.
The customer was refunded yesterday at 12:57 , transaction [redacted]. Total of $99.00
Hi- This has been resolved. The [redacted] (Rockport's 3rd party Customer Service) spoke with Mr. [redacted] on 11/21, and placed a free of charge order. REF# [redacted].