The Rogers Law Group

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The reason we went to The Roger Law Group was because we were told they were the best in this fieldThe fact of the matter is that the communication was always in crisis mode, and that was only time we were contactedI think the failure to seek alternative source at time the Roger Law group determined that investor was not participating in any government programs is astonishing to meI am aware that the Rogers Law Group contacted General Consul of the Investor that held are mortgage and he agreed that their policy did not make sense, but fail to leverage this contact to help are cause When the Bankruptcy was filed in May 2016, the filing was done and appearance in August, but there was little or no instructions from Roger Law Group, what to do or how payments to be made and when they needed start, and this ultimately lead to the crises which result in the sale of our homeThey did not even have an attorney on staff as a bankruptcy specialist for several months after this filing.So, we still paid $20,800.00, for a bad resultThe supposed discussion alternatives to keep our home as I remember was the Roger Law Group ruling them all out as not workable

Re: #*** To Whom It May Concern, The customer states in the complaint that after paying our firm over $20,to help with loan modification, we caused them to lose their home, life savings, and possibility of retirementTo clarify, the customer paid our firm $20,800: $for loan
modification negotiation, $4,for Chapter bankruptcy, and $15,to defend them against their mortgage foreclosure case from 9/13/to 9/20/The home was sold on 8/7/at a foreclosure auctionWe are very sorry we were not able to prevent the loss of the home, but did everything in our power to prevent the sale and resolve the defaultWe spent a lot of time on this case and feel that our fees have been justifiedWhen the *** *** and Jody *** hired our firm on 9/13/13, they were behind on the first and second mortgages and owed a combined total of about $404,on a home with an estimated *** value of $323,There was no equity in the homeThe *** initially engaged our firm to negotiate with their mortgage lender regarding default resolution/loan modification and to represent them in defense of the lender’s mortgage foreclosure caseThey had defaulted on the mortgage in April and the lender filed a foreclosure case no13-CHWe charged them $1,for the loan modification negotiations, $1,of which was waived when we were unable to obtain a loan modification and filed a Chapter bankruptcy for *** *** in May We prepared and submitted a loan modification application for the government Home Affordable Modification Program on 10/3/The lender denied the application on 2/7/stating that the investor did not allow modifications under HAMPWe submitted a new application based on the investor guidelines and filed a motion to refer the foreclosure case to mediationThe lender was unwilling to mediate or negotiate with usThe subsequent applications were denied and the judge entered a Judgment of Foreclosure against the *** allowing the lender to proceed to foreclosure auctionWe had serious discussions with plaintiffs counsel who allow us to go around the mortgage lender and submit our request directly to the investor but the investor refused to modify the mortgage to resolve the defaultUnfortunately, because the investor was not a participant in the government modification programs, there were no regulations or requirements that they must modify a default and modification is entirely at their discretionWe had successfully prevented multiple scheduled foreclosure auctions but once the investor issued their final denial, the auction was inevitableWe advised the *** of their optionsThey wanted to keep the home and chose to file a Chapter Bankruptcy on 5/25/to repay the arrears through the bankruptcy planThe bankruptcy case lasted a little over a year before the court allowed the lender to continue pursuing the foreclosure after the customer missed mortgage payments to themThe case was eventually dismissed as the customer had also missed payments to the TrusteeWe talked to the *** about alternatives to keep the home or buy it back both before and after the 8/7/foreclosure auction but they were not interested in pursuing those optionsThroughout most of the case, *** *** was the primary point of contact with our officeHe received monthly billing statements, regular status updates and met with our office on several occasions to discuss next steps, etcWe rarely heard from ***, even during the bankruptcy which was filed in her nameShe met with our office to sign the petition prior to filing but again *** was the primary contact thereafter, making the payments, responding to our emails and phone callsHe was presented as the one who handled all financial matters for the familyAfter the conclusion of the case, we received several angry emails from *** and comments of ***We sent her a complete accounting in August at her request (and again in October) but have heard no responseWe have requested that she come in to discuss her concerns/accusations with us or at least schedule a phone call but she has refusedWe have advised her that we will prepare a copy of her file and a written timeline of the eventsWe are still working on putting this together as the file is extensive

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]The reason we went to The Roger Law Group was because we were told they were the best in this field. The fact of the matter is that the communication was always in crisis mode, and that was only time we were contacted. I think the failure to seek alternative source at time the Roger Law group determined that investor was not participating in any government programs is astonishing to me. I am aware that the Rogers Law Group contacted General Consul of the Investor that held are mortgage and he agreed that their policy did not make sense, but fail to leverage this contact to help are cause When the Bankruptcy was filed in May 2016, the filing was done and appearance in August, but there was little or no instructions from Roger Law Group, what to do or how payments to be made and when they needed start, and this ultimately lead to the crises which result in the sale of our home. They did not even have an attorney on staff as a bankruptcy specialist for several months after this filing.So, we still paid $20,800.00, for a bad result. The supposed discussion alternatives to keep our home as I remember was the Roger Law Group ruling them all out as not workable