The Roomplace

The RoomPlace was saddened to learn of the Customer’s concern. We extend our genuine apology to our valued Customer however, and despite best intentions, we are unable to alter the warranty guidelines to meet Customer’s expectation. At time of purchase, the Customer is provided with the limited...

warranty exclusions. Upon delivery of the product, the warranty card and instruction to file a claim are provided with the mattress. It was confirmed upon inspection that the mattress did have a depression outside of the manufactures specifications however, same inspection confirmed that the mattress is stained and therefore not eligible under the warranty guidelines for replacement. Pictures are available upon request of the mattress inspection. Although, The RoomPlace is unable to alter the warranty guidelines as it relates to this matter, in the genuine interest of Customer service, we are happy to offer a RoomPlace Gift Card in the amount of $100 redeemable on future purchases, valid for a period of one-year. Upon response, if accepted, the Gift Card will be issued. With much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace will be happy to provide an immediate resolution upon receipt of the photo requested. If the item is in good condition (minus the damage reported day of delivery), we will pick up the item and issue a full refund. Regretfully, we are unable to issue a refund for a item that is in the home. If Customer would like to keep as is, we would be happy to explore option for a discount credit however, we need to see the photo to determine what if anything we can offer. We look forward to receiving the photos and concluding this matter for our valued Customer. With much respect, The RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a...

perception.  For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use. This warranty shall apply only if you and the affected item is in our service area. If The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective item. If the item chosen is of greater value than the one being replaced, the Customer will be charged the difference. The reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim.  Our records indicate that the merchandise in question was delivered on 1/3/2013. We have successfully completed service and replacement during the warranty period. The merchandise is no longer under the warranty and no extended protection plan was elected by Customer at time of purchase. I personally reached out to our Customer, apologized for her experience, thanked her for her loyalty and believe the resolution provided in the genuine interest of Customer service and appreciation meets with her satisfaction.   With much respect and gratitude, Jasmine Sakic, Vice President, Customer Care Center.