The Roomplace

The RoomPlace was disheartened to learn of our Customer’s perception. The original delivery date was 10/8/13. Customer filed a claim...

with [redacted] the provider of the extended protection plan. Claim was fulfilled and Customer was issued an in-store credit for the retail amount of the table which fulfilled the warranty.  Customer wanted the same model however, given the purchase date of 2013, The RoomPlace no longer carried this model. In the genuine interest of Customer service and in an attempt to satisfy our mutual Customer, we special ordered the table from the vendor. Upon receipt / delivery, it was determine that there was transit damage and as a result, a replacement table ordered from the vendor and rescheduled for delivery on 4/2/16. The RoomPlace extends our apology for the delay and the damage upon delivery. Customer was given a $75 Gift Certificate to The RoomPlace, no other credits are available. No in-home damaged noted however, Customer does have 3 days from date of delivery to report any visible damage to property to the [redacted] we will follow up with [redacted] to see if they have any record. We look forward to concluding this matter on 4/2/16 to our Customer’s full satisfaction. With much respect, The RoomPlace Customer Care team!

The RoomPlace will be happy to provide an immediate resolution upon receipt of the photo requested. If the item is in good condition (minus the damage reported day of delivery), we will pick up the item and issue a full refund. Regretfully, we are unable to issue a refund for a item that is in the home. If Customer would like to keep as is, we would be happy to explore option for a discount credit however, we need to see the photo to determine what if anything we can offer. We look forward to receiving the photos and concluding this matter for our valued Customer. With much respect, The RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a...

perception.  For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use. This warranty shall apply only if you and the affected item is in our service area. If The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective item. If the item chosen is of greater value than the one being replaced, the Customer will be charged the difference. The reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim.  Our records indicate that the merchandise in question was delivered on 1/3/2013. We have successfully completed service and replacement during the warranty period. The merchandise is no longer under the warranty and no extended protection plan was elected by Customer at time of purchase. I personally reached out to our Customer, apologized for her experience, thanked her for her loyalty and believe the resolution provided in the genuine interest of Customer service and appreciation meets with her satisfaction.   With much respect and gratitude, Jasmine Sakic, Vice President, Customer Care Center.