The Rosary Shop

First, I received no notice of this complaintAs noted on our web site, we were hit by a server attack lasting months that swamped our e-mail systemsWe did our best to handle things via phoneSecond, the order record indicates that we were able to communicate with Mrs [redacted] , the requested changes were made to her order, and it was completed and shipped many months agoI just attempted to call [redacted] to confirm this but there was no answerIf I am incorrect there I will be happy to replace or refund her orderFinally, though most out of stock conditions do only last a few days, we are very clear (painfully clear) that sometimes they can carry on and we don't have control over thatI apologize for the delay on this order and the difficulty in communicationsWe are working to improve these issuesSincerely,Seth M***The Rosary Shop

First, I apologize for the communications problemsWe experienced an extended SPAM server attack that rendered e-mail basically useless for monthsI answered many phone calls every day, but apparently did not get to Mrs***'In any event, her return was received and refunded in full months agoBest wishes,Seth M***

First, I apologize for any failure on my part hereThe reality is that we received two orders from the customerPayment was applied to one and the other (assumed duplicate) order was canceledThe customer ordered an electronic file of kneeler plans we created hereThese were sent to him on Nov 27, (the order he is referring to is the second, duplicate one he placed)I dated have a copy of the outgoing messageIn any event, I will go and send it a second time right now just to make sure that he receives itBest wishes,Seth M***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I never got the rosary and and the payment was refunded on November I thought it was all closed Sincerely, [redacted]

I as the owner, Seth M***, personally refunded her in the amount of $

I apologize that we were unaware of this complaint or the situationAn extended SPAM attack on our servers made e-mail communication very unreliable for an extended period of timeI have canceled the order and refunded any amounts that were originally paid on the orderSeth M***The Rosary Shop

In regards to above referenced complaint,
apparently once they received notification from the Revdex.com, The Rosary Shop immediately shipped my orderI received said order today, Thursday, May 26,
I suppose that completes the transaction but there is still the question in my mind
of, How long would this have gone on had I not filed a formal complaint? How was it they were able to immediately ship my order once they received the Revdex.com Complaint? If it was ready and paid for a month and a half ago, why was it not shipped then?
I have my product but I am still very dissatistfied with The Rosary Shop
If there is anything else I need to do with this complaint, please advise

Complaint: ***
I am rejecting this response because: I called and left him messages times, and sent many emails with no responseAnd I still have not received the plans I paid forHow rude to ignore your customers
Sincerely,
*** ***

First, we received no notices of this complaintWe were overwhelmed by tens of thousands of SPAM messages in some kind of extended server attack, rendering e-mail practically useless for some time. Second, I believe that all of the items were recently provided to Mr***I have also
sent him a credit coupon given the circumstances. I apologize for the delay on this and the communications problemsWe are working to improve our systems. Sincerely,Seth M***The Rosary Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I never got the rosary and and the payment was refunded on November 30. I thought it was all closed.
Sincerely,
[redacted]

First, I received no notice of this complaint. As noted on our web site, we were hit by a server attack lasting months that swamped our e-mail systems. We did our best to handle things via phone. Second, the order record indicates that we were able to communicate with Mrs. [redacted], the...

requested changes were made to her order, and it was completed and shipped many months ago. I just attempted to call [redacted] to confirm this but there was no answer. If I am incorrect there I will be happy to replace or refund her order. Finally, though most out of stock conditions do only last a few days, we are very clear (painfully clear) that sometimes they can carry on and we don't have control over that. I apologize for the delay on this order and the difficulty in communications. We are working to improve these issues. Sincerely,Seth M[redacted]The Rosary Shop

I apologize that we were unaware of this complaint or the situation. An extended SPAM attack on our servers made e-mail communication very unreliable for an extended period of time. I have canceled the order and refunded any amounts that were originally paid on the order. Seth M[redacted]The...

Rosary Shop

First, I apologize for the communications problems. We experienced an extended SPAM server attack that rendered e-mail basically useless for months. I answered many phone calls every day, but apparently did not get to Mrs. [redacted]'. In any event, her return was received and refunded in full...

months ago. Best wishes,Seth M[redacted]

I as the owner, Seth M[redacted], personally refunded her in the amount of $55.03.

First, I apologize for any failure on my part here. The reality is that we received two orders from the customer. Payment was applied to one and the other (assumed duplicate) order was canceled. The customer ordered an electronic file of kneeler plans we created here. These were sent to him on...

Nov 27, 2016 (the order he is referring to is the second, duplicate one he placed). I dated have a copy of the outgoing message. In any event, I will go and send it a second time right now just to make sure that he receives it. Best wishes,Seth M[redacted]