Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality serviceIn regards to the cancellation of order number [redacted] , I apologize that you were not transferred to a supervisorI see that Finish Line received a call on 12/15/in which a new order was placed waving Rush shipping for the inconvenience on your original order and to ensure your package would be delivered by 12/25/We show that your package was delivered on 12/18/at 12:P.MYour patronage is important to us, and we hope that you'll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department
I made a purchase during a 40% off sale, and my credit card was chargedafter weeks of not receiving the items, I inquired of where it wasI was then informed that my order was never received, even though they took my moneyThey told me if I re-ordered the items, they would honor the 40% off price even though the sale was not still goingSo I re-submitted my order and emailed their customer service to give them the order numberThey then changed their story and said they couldn't process the 40% until after it shippedSo I waited until it shipped and emailed them againThen they said they couldn't order the discount price because there was already 20% off (which was automatic due to their current sale)I asked them to not do a full 40% off but, to match the 40% off price, and they said they would notNow I have to pay to return the items myself
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with this because the order total of was and whatever the change wasThis is months later and still no solid resolutionI have not contacted the company anymore or tried to pursue this because this is beyond stressful, as a customer I should not be taking this much time out to help you correct your mistakeThis is horrible as I stated before I wanted my full refundI don't care to deal with this anymore! I have been taken advantage of and there has been no resolution by anyone and it is very sad to know that a business can basically rip someone off of their hard earned money and no one cares to do anything about it I initially placed the order 1st or 2nd week of September here we are in November and still no where Regards, [redacted] ***
Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer's with quality service.I have attempted to call you and was unable to reach you at the daytime phone number that you providedAfter reviewing your order I have processed your full refund for $The refund will take 3-business days to process back to your Visa card ending in We sincerely apologize for the less than positive experience and inconvenience we may have caused youYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at [redacted] and also via email at [redacted] but have been unable to reach youYour entire order total was refunded to you on 11/6/To better assist you I will need to speak with you regarding this matterI ask that you please contact me directly at [redacted] ext***, and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department
Jack Rabbit N Mitthoeffer Road Indianapolis, IN
September 1, *** *** *** * ***
*** *** **
*** *** * ** *** Dear Mror MsSandoval, Thank you for notifying us of your complaintAt Jack Rabbit, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowJack Rabbit is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI have reviewed your order *** and I called the number on fileThere was no responseI am very sorry that your order was cancelled. Please know that our online inventory includes in-store inventory as well, and it’s based on real time dataTherefore, your product was available somewhere when you placed the orderIt was sold out before fulfillment could take placeI truly apologize for the inconvenience I will be happy to place a new order with you and honor dollars off the orderIf you would like to place a new order, please call me at 317-662- We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Jack Rabbit Customer Service Department
Finish Line N Mitthoeffer Road Indianapolis, IN January 12,
# *** *** ***
*** *** **
*** *** * ** *** Dear *** *** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service I have reviewed your order *** and I am very sorry that the order was cancelled on 12/18/15. Upon further review of your order I show that Finish Line was not able to verify your billing information your Visa account and had to cancel the order for security reasonsI will be happy to place a new order with you for free express shipping, if you would like to place a new order, please call me at *** *** *** on Wednesday 1/13/16 or Thursday 1/14/16 from am to pm Eastern Time. If you are not able to call me then, you can call after 1/26/from am to pm as I will be back in the office thenBefore you do place a new order, I suggest that you first check with your financial institution that the billing name, address, and phone number that appears on the order matches their records. We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below... including, but not limited to:
order was reconfirmed numerous times while still being offered on FINISH LINE, JACKRABBIT.com, item continued to be advertised with intent for customers to buy other items by 'filling their cart', only to later cancel the 'hot' item that FINISH LINE, JACKRABBIT.com, knowingly did not have - otherwise known as BAIT AND SWITCH, false amount (lower) of original discount stated/offered in resolution, (they have my correct phone number on file),
*** WARNING: FINISH LINE SHOES, JACKRABBIT.com USES classic BAIT AND SWITCH tactics with intent to DECEIVE the public***
Response from FINISH LINE, JACKRABBIT.com is, for lack of better words, complete and outright liesI will not even waste time in responding to each and every misrepresentation of fact
The fraudulent intentions of FINISH LINE, JACKRABBIT.com are only further confirmed by their attempt to cover their frauds with more frauds
As a concerned consumer, I hope the Revdex.com will work to further the following information to the publicLikewise, I will do all I can to inform the public of:
*** The FRAUD that FINISH LINE SHOES, JACKRABBIT.com, run.com, Running Specialty Group (RSG) are***
Regards,
*** ***
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer's with quality service
" LETTER-SPACING: -0.2pt">Regarding order number ***, we strive to provide the best online shopping experienceWe are sorry that one of our agents had mistakenly cancelled your itemPer our phone conversation on 04/01/15, I am glad to hear that you had received the shoes we located and shipped to youWe regret any inconvenience this experience may have caused youWe will send you a $gift cardYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely,
Finish Line Customer Service Department%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only reason my order was sent to me was because I calledHave I not called this problem would have never been resolvedI believe due to the almost hours spent on the phone with the unprofessional personal hired by your company something more should be done than just a simple apologyNot acceptable! Some sort of compensation or discount must be givenI paid for my product and did not ask for the unprofressional service I received.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this because the order total of was 83.00 and whatever the change was. This is 3 months later and still no solid resolution. I have not contacted the company anymore or tried to pursue this because this is beyond stressful, as a customer I should not be taking this much time out to help you correct your mistake. This is horrible as I stated before I wanted my full refund. I don't care to deal with this anymore! I have been taken advantage of and there has been no resolution by anyone and it is very sad to know that a business can basically rip someone off of their hard earned money and no one cares to do anything about it. I initially placed the order 1st or 2nd week of September here we are in November and still no where.
Regards,
[redacted]
Thank you for notifying us of your complaint. We strive to provide
you with the best possible service, and when you feel that...
it fails to meet
your expectations, it's important for us to know.
Finish Line is committed to excellence in Customer Service, and
everything we do is to focus on providing our customer's with quality service.
We are very sorry to hear about your
experience at Finish Line's store located at the Peru Mall and that it was less
than satisfactory. Finish Line strives to provide the best selection of sport
inspired footwear, apparel and accessories to fit the fast culture of action
addicted individuals while providing superior customer service. We will make
sure we get with our Field and Office Personnel to train our staff on how to
handle the Sports Illustrated policy in the future.
Thank you for informing me that Sports
Illustrated has resolved this issue by refunding you $49.95. Again, we
apologize for the inconvenience this matter has caused you. We appreciate your
business.
Thank you again for bringing these matters to our attention.
Sincerely
Finish Line Customer Service Department
Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we...
do is to focus on providing our customer's with quality service.I have attempted to call you and was unable to reach you at the daytime phone number that you provided. After reviewing your order I have processed your full refund for $43.24. The refund will take 3-5 business days to process back to your Visa card ending in 7962.
We sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us...
to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service. In regards to the cancellation of order number [redacted], I apologize that you were not transferred to a supervisor. I see that Finish Line received a call on 12/15/14 in which a new order was placed waving Rush shipping for the inconvenience on your original order and to ensure your package would be delivered by 12/25/14. We show that your package was delivered on 12/18/2014 at 12:08 P.M. Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department
I made a purchase during a 40% off sale, and my credit card was charged. after 2 weeks of not receiving the items, I inquired of where it was. I was then informed that my order was never received, even though they took my money. They told me if I re-ordered the items, they would honor the 40% off price even though the sale was not still going. So I re-submitted my order and emailed their customer service to give them the order number. They then changed their story and said they couldn't process the 40% until after it shipped... So I waited until it shipped and emailed them again. Then they said they couldn't order the discount price because there was already 20% off (which was automatic due to their current sale). I asked them to not do a full 40% off but, to match the 40% off price, and they said they would not. Now I have to pay to return the items myself.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.
I have attempted to contact you at [redacted] and also via email at [redacted] but have been unable to reach you. Your entire order total was refunded to you on 11/6/2015. To better assist you I will need to speak with you regarding this matter. I ask that you please contact me directly at [redacted] ext. [redacted], and I will be glad to help!
Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality serviceIn regards to the cancellation of order number [redacted] , I apologize that you were not transferred to a supervisorI see that Finish Line received a call on 12/15/in which a new order was placed waving Rush shipping for the inconvenience on your original order and to ensure your package would be delivered by 12/25/We show that your package was delivered on 12/18/at 12:P.MYour patronage is important to us, and we hope that you'll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department
I made a purchase during a 40% off sale, and my credit card was chargedafter weeks of not receiving the items, I inquired of where it wasI was then informed that my order was never received, even though they took my moneyThey told me if I re-ordered the items, they would honor the 40% off price even though the sale was not still goingSo I re-submitted my order and emailed their customer service to give them the order numberThey then changed their story and said they couldn't process the 40% until after it shippedSo I waited until it shipped and emailed them againThen they said they couldn't order the discount price because there was already 20% off (which was automatic due to their current sale)I asked them to not do a full 40% off but, to match the 40% off price, and they said they would notNow I have to pay to return the items myself
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with this because the order total of was and whatever the change wasThis is months later and still no solid resolutionI have not contacted the company anymore or tried to pursue this because this is beyond stressful, as a customer I should not be taking this much time out to help you correct your mistakeThis is horrible as I stated before I wanted my full refundI don't care to deal with this anymore! I have been taken advantage of and there has been no resolution by anyone and it is very sad to know that a business can basically rip someone off of their hard earned money and no one cares to do anything about it I initially placed the order 1st or 2nd week of September here we are in November and still no where Regards, [redacted] ***
Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer's with quality service.I have attempted to call you and was unable to reach you at the daytime phone number that you providedAfter reviewing your order I have processed your full refund for $The refund will take 3-business days to process back to your Visa card ending in We sincerely apologize for the less than positive experience and inconvenience we may have caused youYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at [redacted] and also via email at [redacted] but have been unable to reach youYour entire order total was refunded to you on 11/6/To better assist you I will need to speak with you regarding this matterI ask that you please contact me directly at [redacted] ext***, and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department
Jack Rabbit N Mitthoeffer Road Indianapolis, IN
September 1, *** *** *** * ***
*** *** **
*** *** * ** *** Dear Mror MsSandoval, Thank you for notifying us of your complaintAt Jack Rabbit, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowJack Rabbit is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI have reviewed your order *** and I called the number on fileThere was no responseI am very sorry that your order was cancelled. Please know that our online inventory includes in-store inventory as well, and it’s based on real time dataTherefore, your product was available somewhere when you placed the orderIt was sold out before fulfillment could take placeI truly apologize for the inconvenience I will be happy to place a new order with you and honor dollars off the orderIf you would like to place a new order, please call me at 317-662- We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Jack Rabbit Customer Service Department
Finish Line N Mitthoeffer Road Indianapolis, IN January 12,
# *** *** ***
*** *** **
*** *** * ** *** Dear *** *** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service I have reviewed your order *** and I am very sorry that the order was cancelled on 12/18/15. Upon further review of your order I show that Finish Line was not able to verify your billing information your Visa account and had to cancel the order for security reasonsI will be happy to place a new order with you for free express shipping, if you would like to place a new order, please call me at *** *** *** on Wednesday 1/13/16 or Thursday 1/14/16 from am to pm Eastern Time. If you are not able to call me then, you can call after 1/26/from am to pm as I will be back in the office thenBefore you do place a new order, I suggest that you first check with your financial institution that the billing name, address, and phone number that appears on the order matches their records. We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below... including, but not limited to:
order was reconfirmed numerous times while still being offered on FINISH LINE, JACKRABBIT.com, item continued to be advertised with intent for customers to buy other items by 'filling their cart', only to later cancel the 'hot' item that FINISH LINE, JACKRABBIT.com, knowingly did not have - otherwise known as BAIT AND SWITCH, false amount (lower) of original discount stated/offered in resolution, (they have my correct phone number on file),
*** WARNING: FINISH LINE SHOES, JACKRABBIT.com USES classic BAIT AND SWITCH tactics with intent to DECEIVE the public***
Response from FINISH LINE, JACKRABBIT.com is, for lack of better words, complete and outright liesI will not even waste time in responding to each and every misrepresentation of fact
The fraudulent intentions of FINISH LINE, JACKRABBIT.com are only further confirmed by their attempt to cover their frauds with more frauds
As a concerned consumer, I hope the Revdex.com will work to further the following information to the publicLikewise, I will do all I can to inform the public of:
*** The FRAUD that FINISH LINE SHOES, JACKRABBIT.com, run.com, Running Specialty Group (RSG) are***
Regards,
*** ***
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer's with quality service
" LETTER-SPACING: -0.2pt">Regarding order number ***, we strive to provide the best online shopping experienceWe are sorry that one of our agents had mistakenly cancelled your itemPer our phone conversation on 04/01/15, I am glad to hear that you had received the shoes we located and shipped to youWe regret any inconvenience this experience may have caused youWe will send you a $gift cardYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely,
Finish Line Customer Service Department%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only reason my order was sent to me was because I calledHave I not called this problem would have never been resolvedI believe due to the almost hours spent on the phone with the unprofessional personal hired by your company something more should be done than just a simple apologyNot acceptable! Some sort of compensation or discount must be givenI paid for my product and did not ask for the unprofressional service I received.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this because the order total of was 83.00 and whatever the change was. This is 3 months later and still no solid resolution. I have not contacted the company anymore or tried to pursue this because this is beyond stressful, as a customer I should not be taking this much time out to help you correct your mistake. This is horrible as I stated before I wanted my full refund. I don't care to deal with this anymore! I have been taken advantage of and there has been no resolution by anyone and it is very sad to know that a business can basically rip someone off of their hard earned money and no one cares to do anything about it. I initially placed the order 1st or 2nd week of September here we are in November and still no where.
Regards,
[redacted]
Thank you for notifying us of your complaint. We strive to provide
you with the best possible service, and when you feel that...
it fails to meet
your expectations, it's important for us to know.
Finish Line is committed to excellence in Customer Service, and
everything we do is to focus on providing our customer's with quality service.
We are very sorry to hear about your
experience at Finish Line's store located at the Peru Mall and that it was less
than satisfactory. Finish Line strives to provide the best selection of sport
inspired footwear, apparel and accessories to fit the fast culture of action
addicted individuals while providing superior customer service. We will make
sure we get with our Field and Office Personnel to train our staff on how to
handle the Sports Illustrated policy in the future.
Thank you for informing me that Sports
Illustrated has resolved this issue by refunding you $49.95. Again, we
apologize for the inconvenience this matter has caused you. We appreciate your
business.
Thank you again for bringing these matters to our attention.
Sincerely
Finish Line Customer Service Department
Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we...
do is to focus on providing our customer's with quality service.I have attempted to call you and was unable to reach you at the daytime phone number that you provided. After reviewing your order I have processed your full refund for $43.24. The refund will take 3-5 business days to process back to your Visa card ending in 7962.
We sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us...
to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service. In regards to the cancellation of order number [redacted], I apologize that you were not transferred to a supervisor. I see that Finish Line received a call on 12/15/14 in which a new order was placed waving Rush shipping for the inconvenience on your original order and to ensure your package would be delivered by 12/25/14. We show that your package was delivered on 12/18/2014 at 12:08 P.M. Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department
I made a purchase during a 40% off sale, and my credit card was charged. after 2 weeks of not receiving the items, I inquired of where it was. I was then informed that my order was never received, even though they took my money. They told me if I re-ordered the items, they would honor the 40% off price even though the sale was not still going. So I re-submitted my order and emailed their customer service to give them the order number. They then changed their story and said they couldn't process the 40% until after it shipped... So I waited until it shipped and emailed them again. Then they said they couldn't order the discount price because there was already 20% off (which was automatic due to their current sale). I asked them to not do a full 40% off but, to match the 40% off price, and they said they would not. Now I have to pay to return the items myself.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.
I have attempted to contact you at [redacted] and also via email at [redacted] but have been unable to reach you. Your entire order total was refunded to you on 11/6/2015. To better assist you I will need to speak with you regarding this matter. I ask that you please contact me directly at [redacted] ext. [redacted], and I will be glad to help!
Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department