Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It has been six weeks since this email and I have not heard back from your dealershipThis complaint has not been resolved Regards, [redacted]
As I stated before, we will take of this customer I will also not be forced by any customer to do more than what we promised I am very easy to get along with and I do understand the customer has been patient We will not purchase a complete door panel for when the speaker cover can be replaced or fixed for much less The customer was told a speaker cover will be replace and that is what will happen Thank You, [redacted]
Dear Sir or Madam: Mr [redacted] purchase a Mercedes-Benz CL AMG Coupe with 115,miles from Luxury Motorsports on October 21, After Mr [redacted] had the vehicle for approximately days we were contacted about some repairs that were recommended Mr [redacted] had taken the vehicle to a Mercedes-Benz dealership and was provided a list of recommended repairs for this vehicle Unfortunately, any mechanic can find recommended repairs for many vehicles with 115K Non the less to try to keep our customers happy and we offered to have any of the repairs Mr [redacted] wanted done at our facility at a reduced labor rate as long as he purchased the parts This was unacceptable to Mr** The repairs Mr [redacted] is requesting we fix are not covered under the Implied Warranty My offer still stands Thank You, Rico G [redacted] Luxury Motorsports - Owner
Revdex.com:
I have only mentioned that the speaker panel be replaced, not the door panel.
I will consider the complaint id#*** resolved upon completion of the speaker panel being replaced to my satisfactionI will keep the Revdex.com updated on this situation
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My son did have permission to trade in the car as long as the dealership contacted me with contract details that were acceptable to me, that was not doneThe truck also had faulty brakes, was pulling to the right while drivingThe contract deal was unacceptable and we tried to cancel the contract the following morning and the dealership refused to cancel
Regards,
*** ***
We have been actively trying to find a replacement door panel for her *** but most of them have been in worse condition then the one she has
Attached are photos of the one she has and the damage is very minimal. I will continue to find a replacement cover and I do sincerely apologize this is taking so long.
I understand we told the customer we would take care of it and we will.
Due to the minor damage and the difficulty we are having finding a replacement, I would like to offer the customer $to resolve this problem
Thank You,
*** ***
***
This dealership promised me that my car would have multiple things reparied if I bought itI bought it and brought my car to them for service THREE TIMES and they never fixed the problems we talked aboutAlso they have had my car in their service shop for two and a half weeks and called to say my car is ready BUT none of the repairs have been fixed, althought they said they did what they "promised" they would do but unfortunately those things they promised they would do didn't actually fix the problemsSo I bought my car at full price but it doesn't run like it should and there are other things broken on it as well (that they promised to FIX) and they're telling me they can't do anything else for meSo I have been without my car for over two weeks only to find out they didn't fix any problems and are sayig they can't do anything about the problems nowI keep calling and getting bounced around from person to person, none who have actually solved this issueOh but they did wash my car for meWow
I WISH THERE WERE MORE STARS TO GIVEI HAVE BEEN DOING BUSINESS WITH THIS DEALERSHIP FOR A COUPLE OF YEARSTHIS PLACE HAS GONE A LOOONG WAYTHE NEW CREW IS EXCELLENTI REALLY APPRECIATE EVERYONE THERELARRY BACK IN SERVICE IS GREATFINANCE IS ALSO GREATBUT IF YOU SERIOUSLY WANT EXCEPTIONAL SERVICE START BY CALLING DEANNA IN SALESSHE IS ABSOLUTELY AMAZING! SHE WENT ABOVE AND BEYOND HER LIMITYOU WILL NOT BE DISAPPOINTED WITH YOUR PURCHASE AT LUXURY MOTORSPORTSTHEY WILL TAKE GOOD CARE OF YOU, THEY'RE NOT YOUR USUAL 'RIP OFF THE CUSTOMER AND SMILE WHILE YOU'RE AT IT' DEALERSHIPI WILL BE BACK SOON DEANNA! THANKS FOR STAYING PASS 9PM FOR US AND GOING THROUGH EVERY SINGLE BUTTON IN MY *** YOU ARE SIMPLY WONDERFUL
Great service knowledgeable and friendly staff, dependable and reliable source. Makes the car buying experience easy and convenient. 5 stars wouldn't shop any other dealership with out stopping here first.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been six weeks since this email and I have not heard back from your dealership. This complaint has not been resolved.
Regards,
[redacted]
Ali the GM. Disrespected my wife to the point of tears.
pressured us for personal info.
following our departure, Ken called our phone, when I said I would still buy the vehicle if I could get an apology, They replied "NO". after THAT, they continued to send my wife text about my attitude and bad mouthing me TO THE POINT THAT THE POLICE WERE NOTIFIED FOR HARASSMENT! Horrible customer service. BEWARE HIGH PRESSURE! LOW INTEGRITY
Let me first start by stating I do not work for or have any affiliation with this dealership. This is a true review based on my recent purchasing experience as a consumer with this dealership. I worked with a sales representative named Deanna and recommend ANYONE looking at buying a vehicle to go see her! From start to finish, Deanna was amazing! She worked with me over the phone first to help find the right vehicle and answer my questions prior to coming to see her at the dealership. She LISTENED to what I wanted/needed, asked questions to better understand MY needs, and worked out the details before I even walked in the door. She was patient, understanding, honest, not pushy, and made me feel as though we were working together as a team to find the right deal for me. I ended up with the vehicle I wanted at the price I thought was fair. It didn't end there though...after the sale she followed up with me to make certain I was enjoying my new car, asked if I had any additional questions/concerns, and was comfortable with the paperwork/terms. I even called her 3 weeks later with contract clarifying questions that I missed or didn't ask originally and instead of passing me off to her finance department, she took the time AGAIN to review making certain my questions were answered and understood. Today's day and age it is rare to find a sales person that cares about the best interest of the customer by placing the customer’s needs over lining their own pockets (especially in the car industry). I was really impressed with Deanna and the rest of the staff over at Luxury Motorsports. They all treated me well, were friendly, didn't try to push all the "extras", and made my buying experience a great one. To wrap this up I'll say it again...if you're in the market for a new vehicle, I HIGHLY recommend going to see Deanna and personally look forward to buying my next car from her when it's time to do so!
Dear Sir or Madam: Mr. ** purchase a 2006 Mercedes-Benz CL AMG Coupe...
with 115,168 miles from Luxury Motorsports on October 21, 2016. After Mr. ** had the vehicle for approximately 8 days we were contacted about some repairs that were recommended. Mr. ** had taken the vehicle to a Mercedes-Benz dealership and was provided a list of recommended repairs for this vehicle. Unfortunately, any mechanic can find recommended repairs for many vehicles with 115K. Non the less to try to keep our customers happy and we offered to have any of the repairs Mr. ** wanted done at our facility at a reduced labor rate as long as he purchased the parts. This was unacceptable to Mr. **. The repairs Mr. ** is requesting we fix are not covered under the Implied Warranty. My offer still stands. Thank You, Rico G[redacted] Luxury Motorsports - Owner
As I stated before, we will take of this customer.
I will also not be forced by any customer to do more than what we promised.
I am very easy to get along with and I do understand the customer has been patient. We will not purchase a complete door...
panel for 1400.00 when the speaker cover can be replaced or fixed for much less.
The customer was told a speaker cover will be replace and that is what will happen.
Thank You,
[redacted]
The deal has been Voided and we will proceed with Legal action against son for Fraud.We did everything right and Voided the deal for that is how we do business, the right way. But we will not be taken advantage of and will proceed with this matter.[redacted]Owner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It has been six weeks since this email and I have not heard back from your dealershipThis complaint has not been resolved Regards, [redacted]
As I stated before, we will take of this customer I will also not be forced by any customer to do more than what we promised I am very easy to get along with and I do understand the customer has been patient We will not purchase a complete door panel for when the speaker cover can be replaced or fixed for much less The customer was told a speaker cover will be replace and that is what will happen Thank You, [redacted]
Dear Sir or Madam: Mr [redacted] purchase a Mercedes-Benz CL AMG Coupe with 115,miles from Luxury Motorsports on October 21, After Mr [redacted] had the vehicle for approximately days we were contacted about some repairs that were recommended Mr [redacted] had taken the vehicle to a Mercedes-Benz dealership and was provided a list of recommended repairs for this vehicle Unfortunately, any mechanic can find recommended repairs for many vehicles with 115K Non the less to try to keep our customers happy and we offered to have any of the repairs Mr [redacted] wanted done at our facility at a reduced labor rate as long as he purchased the parts This was unacceptable to Mr** The repairs Mr [redacted] is requesting we fix are not covered under the Implied Warranty My offer still stands Thank You, Rico G [redacted] Luxury Motorsports - Owner
Revdex.com:
I have only mentioned that the speaker panel be replaced, not the door panel.
I will consider the complaint id#*** resolved upon completion of the speaker panel being replaced to my satisfactionI will keep the Revdex.com updated on this situation
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My son did have permission to trade in the car as long as the dealership contacted me with contract details that were acceptable to me, that was not doneThe truck also had faulty brakes, was pulling to the right while drivingThe contract deal was unacceptable and we tried to cancel the contract the following morning and the dealership refused to cancel
Regards,
*** ***
We have been actively trying to find a replacement door panel for her *** but most of them have been in worse condition then the one she has
Attached are photos of the one she has and the damage is very minimal. I will continue to find a replacement cover and I do sincerely apologize this is taking so long.
I understand we told the customer we would take care of it and we will.
Due to the minor damage and the difficulty we are having finding a replacement, I would like to offer the customer $to resolve this problem
Thank You,
*** ***
***
This dealership promised me that my car would have multiple things reparied if I bought itI bought it and brought my car to them for service THREE TIMES and they never fixed the problems we talked aboutAlso they have had my car in their service shop for two and a half weeks and called to say my car is ready BUT none of the repairs have been fixed, althought they said they did what they "promised" they would do but unfortunately those things they promised they would do didn't actually fix the problemsSo I bought my car at full price but it doesn't run like it should and there are other things broken on it as well (that they promised to FIX) and they're telling me they can't do anything else for meSo I have been without my car for over two weeks only to find out they didn't fix any problems and are sayig they can't do anything about the problems nowI keep calling and getting bounced around from person to person, none who have actually solved this issueOh but they did wash my car for meWow
I WISH THERE WERE MORE STARS TO GIVEI HAVE BEEN DOING BUSINESS WITH THIS DEALERSHIP FOR A COUPLE OF YEARSTHIS PLACE HAS GONE A LOOONG WAYTHE NEW CREW IS EXCELLENTI REALLY APPRECIATE EVERYONE THERELARRY BACK IN SERVICE IS GREATFINANCE IS ALSO GREATBUT IF YOU SERIOUSLY WANT EXCEPTIONAL SERVICE START BY CALLING DEANNA IN SALESSHE IS ABSOLUTELY AMAZING! SHE WENT ABOVE AND BEYOND HER LIMITYOU WILL NOT BE DISAPPOINTED WITH YOUR PURCHASE AT LUXURY MOTORSPORTSTHEY WILL TAKE GOOD CARE OF YOU, THEY'RE NOT YOUR USUAL 'RIP OFF THE CUSTOMER AND SMILE WHILE YOU'RE AT IT' DEALERSHIPI WILL BE BACK SOON DEANNA! THANKS FOR STAYING PASS 9PM FOR US AND GOING THROUGH EVERY SINGLE BUTTON IN MY *** YOU ARE SIMPLY WONDERFUL
Great service knowledgeable and friendly staff, dependable and reliable source. Makes the car buying experience easy and convenient. 5 stars wouldn't shop any other dealership with out stopping here first.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been six weeks since this email and I have not heard back from your dealership. This complaint has not been resolved.
Regards,
[redacted]
Ali the GM. Disrespected my wife to the point of tears.
pressured us for personal info.
following our departure, Ken called our phone, when I said I would still buy the vehicle if I could get an apology, They replied "NO". after THAT, they continued to send my wife text about my attitude and bad mouthing me TO THE POINT THAT THE POLICE WERE NOTIFIED FOR HARASSMENT! Horrible customer service. BEWARE HIGH PRESSURE! LOW INTEGRITY
Let me first start by stating I do not work for or have any affiliation with this dealership. This is a true review based on my recent purchasing experience as a consumer with this dealership. I worked with a sales representative named Deanna and recommend ANYONE looking at buying a vehicle to go see her! From start to finish, Deanna was amazing! She worked with me over the phone first to help find the right vehicle and answer my questions prior to coming to see her at the dealership. She LISTENED to what I wanted/needed, asked questions to better understand MY needs, and worked out the details before I even walked in the door. She was patient, understanding, honest, not pushy, and made me feel as though we were working together as a team to find the right deal for me. I ended up with the vehicle I wanted at the price I thought was fair. It didn't end there though...after the sale she followed up with me to make certain I was enjoying my new car, asked if I had any additional questions/concerns, and was comfortable with the paperwork/terms. I even called her 3 weeks later with contract clarifying questions that I missed or didn't ask originally and instead of passing me off to her finance department, she took the time AGAIN to review making certain my questions were answered and understood. Today's day and age it is rare to find a sales person that cares about the best interest of the customer by placing the customer’s needs over lining their own pockets (especially in the car industry). I was really impressed with Deanna and the rest of the staff over at Luxury Motorsports. They all treated me well, were friendly, didn't try to push all the "extras", and made my buying experience a great one. To wrap this up I'll say it again...if you're in the market for a new vehicle, I HIGHLY recommend going to see Deanna and personally look forward to buying my next car from her when it's time to do so!
Dear Sir or Madam: Mr. ** purchase a 2006 Mercedes-Benz CL AMG Coupe...
with 115,168 miles from Luxury Motorsports on October 21, 2016. After Mr. ** had the vehicle for approximately 8 days we were contacted about some repairs that were recommended. Mr. ** had taken the vehicle to a Mercedes-Benz dealership and was provided a list of recommended repairs for this vehicle. Unfortunately, any mechanic can find recommended repairs for many vehicles with 115K. Non the less to try to keep our customers happy and we offered to have any of the repairs Mr. ** wanted done at our facility at a reduced labor rate as long as he purchased the parts. This was unacceptable to Mr. **. The repairs Mr. ** is requesting we fix are not covered under the Implied Warranty. My offer still stands. Thank You, Rico G[redacted] Luxury Motorsports - Owner
As I stated before, we will take of this customer.
I will also not be forced by any customer to do more than what we promised.
I am very easy to get along with and I do understand the customer has been patient. We will not purchase a complete door...
panel for 1400.00 when the speaker cover can be replaced or fixed for much less.
The customer was told a speaker cover will be replace and that is what will happen.
Thank You,
[redacted]
The deal has been Voided and we will proceed with Legal action against son for Fraud.We did everything right and Voided the deal for that is how we do business, the right way. But we will not be taken advantage of and will proceed with this matter.[redacted]Owner