The Rusty Knife

Review: Recently I purchased a Mossberg 500 Shotgun from The Rusty Knife in Arnold CA. I purchased the shotgun with for my girlfriend. After waiting the mandatory 10 waiting period here in California, we picked the shotgun up from the Rusty Knife, took it home, opened the box, and examined the gun and all the parts in the box. The condition on the firearm immediately upon inspection after removing it from the box was very dirty. The parts in the box were scattered around loosely throughout the box. This particular firearm came with accessories to convert it to a home defense shotgun. The extra barrel it came with was extremely dirty and had scratches and wear markings consistent with marking you would see on a gun that is used regularly. While mainly purchasing this weapon as a home defense shotgun, we attempted to switch out the butt stock with the pistol grip it came with. During this attempt, I found that the screw holding the butt stock to the receiver was over torqued and cross- threaded which rendered the process impossible. Simply stated the firearm I spent over 500 dollars on was dirty, broken and used looking when it was supposed to be BRAND NEW! I contacted the manager, [redacted], and immediately explained the situation to him. His attitude was as such he didnt care at all and proceeded to blame me for the issues with the firearm. He mentioned I could bring it in and PAY out of my own pocket for the parts he required to fix it. This practice of selling a broken, partly used and dirty product is unacceptable in any industry and is very frustrating to the consumer when spending hundreds of dollars, especially when it is made known by the dealer that they do not care. Furthermore I want to make it known I chose to support a local business versus a major retail store and I am very disappointed with the product and let down by the quality of service I received.Desired Settlement: I request the Rusty Knife to fix, clean, and or replace all dirty, worn or broken parts of this firearm FREE OF CHARGE, as well as re-evaluate their rude and careless business practices.

Business

Response:

To Revdex.com:

The firearm was sold to the customer brand new from my shop. Firearms are never shot or used in any manner or form. Any defects or dirt inside would be from the manufacturer test firing the firearm.. This is not our responsibility. We do not handle, fire or change the firearms at our shop in any way. All complaints should be made with the manufacturer. In the five years of selling firearms, this is the first complaint of this sort. They need to talk to the manufacturer.

In the meantime, the customer did reach out to us, and we did offer for them to come in so that we can take a look at the problem.

Thank you.

Emile Mogannam

The Rusty Knife

Consumer

Response:

I am rejecting this response because:

As a repeat custormer who has spent thousands of dollars in Mr. [redacted] store, I am very disapointed with the response and lack of customer service I have recevied. Mr. [redacted] aparent lack of fundamental customer service skills are obvious due to the fact he simply fails to meet basic eithical standards. It is absoultey his responisbility to make sure his products are pesentable before he releases him to his customers. He had 10 days to insure this happens.

Furthermore, I understand the fact that damanged firearms are not his fault. However, instead of first informing us what we could do to fix the issue and actually helping, Mr. [redacted] proceeded to place blame on the customer for the damage. When a customer spends over 500 dollars on somehting, blaming them and being defensive over it isnt the best way to go about helping them. All Mr. Mognannam had to do was offer to send the firearm off to the manufacture and there would not have been an issue.

I will be notifing family, friends, and all those who wish to purchase firemarms or knives to stay away from Mr.[redacted] Store. Myself and my family will not be retuning either. I suggest to Mr [redacted] that he take a close look and make an attempt to exert more effort on helping the customer and insuring his business and employees put the customer first.

Business

Response:

I am sorry for your frustration and would like you to

know that I do care; being a repeat customer I am very interested in you being totally

satisfied with your purchase. When you first called me and I talked to you on the

phone, my attitude of the issue was that it’s not a big deal and we can

take care of the problem, bring it in, I did mention that if your boyfriend did

damage the gun there would be minimal cost to you, and you mistook my attitude as I don’t

care, I DO CARE! And before you came in as you said you would on Thursday, you

filed a complaint with Revdex.com. At the point of you filing a complaint it tied my

hands and my gunsmith hands. you see we are not authorized to do any repair on firearms

that are still under warranty what so ever. As I advised you in a phone message,

the gun has two warrantees, one from [redacted]’s and one from [redacted]. The one

from [redacted]’s is a fantastic guarantee that will either repair or replace

your firearm at no cost, but you declined it. I really don’t understand why you

would decline such a great guarantee.