The Rusty Nut, Inc.

Review: manager of company sent a mechanic to my home to repair a seat switch, and routine maintenance. mechanic failed to fix problem.

mechanic that came to my house did not repair unit correctly called store back for repair to be readdressed. they came to pick up the unit and told us it would be back the next day or two days at the latest. third day in no unit back and manager of store has been extremely rude with us. also original quoted price to fix unit was $140. the mechanic showed up ay my house with a bill for 317$. which turned into $420 which was a deal because I paid in cash. I feel they are operating a shady business and charging people for new parts and they are taking them from old junk units from there lot. Desired Settlement: a partial refund for service of the unit.

Business

Response:

Consumer Response /* (3000, 10, 2013/06/05) */

the lawnmower is currently not working correctly. we have had to take it to another location for service work to be completed.

Review: I HAVE A SNOW BLOWER THAT NEEDED SOME REPAIR. I PICKED THE RUSTY NUT BECAUSE I SAW AN ADVERTISMENT SAYING THEY PICK UP AND RETURN YOUR ITEM AND IT IS A LARGE SNOW BLOWER AND I HAD NO WAY TO GET IT THERE. THEY GAVE ME A TIME FOR PICKUP AND DIDN'T SHOW UP UNTIL HOURS LATER SAYING THEY HAD TROUBLE WITH THEIR TRUCK NOT EVEN A PHONE CALL SAYING THEY WERE GOING TO BE LATE, AT THIS POINT I SHOULD OF KNOWN BETTER BUT LET THEM TAKE THE SNOW BLOWER BECAUSE AGAIN HAD NO WAY TO GET IT ANYPLACE ELSE. I WAITED TO HEAR ABOUT THE REPAIRS AND FINALLY CALLED THEM I WAS TOLD THAT THEY HADN'T HAD A CHANCE TO LOOK AT IT YET BECAUSE IT WAS SUMMER AND THEY HAD LAWN MWERS TO REPAIR OK SO THAT WAS FINE AND IT DOESN'T SNOW IN THE SUMMER SO I DIDN'T HAVE A PROBLEM WITH THAT. FINALLY A PHONE CALL THAT IT WAS REPAIRED AND THEY WERE GOING TO RETURN IT. THEY CAME ME A DATE AND TIME AND WHAT A SURPRISE NEVER SHOWED UP AND NO PHONE CALLED. I CALLED THEM BACK THE NEXT DAY AND WAS TOLD THEY WERE ON THE WAY TO RETURN IT AND IT FELL OFF THE BACK OF THE TRUCK BUT THEY WOULD REPAIR IT LIKE NEW.WEEKS LATER I WAS TOLD THEY HAD THE PARTS AND JUST NEEDED TO BE INSTALLED, WEEKS LATER STILL NOT DONE NOW I'M TOLD DO NOT HAVE ALL THE PARTS AND I'M THINKING THEY NEVER WILL PLUS THE UNIT IS MANGLED AND I DON'T THINK IT WILL EVER BE REPAIRED TO LOOK LIKE IT DID WHEN THEY RECEIVED IT. I'M CONCERNED THAT THE SNOW IS GOING TO ARRIVE AND AT MY AGE I CERTAINLY CAN'T BE OUT THERE SHOVELING.I WOULD APPRECIATE ANY HELP YOU CAN GIVE ME ON RESOLVING THIS MATTER.Desired Settlement: FIXED TO LOOK LIKE IT DID WHEN IT ARRIVED AND OPERATING OR THE MONEY TO PURCHASE A SNOW BLOWER OF EQUAL VALUE.