The Rusty Wallace Racing Experience

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. As the check should be received in the next 10 days, I will consider this closed at that time.
Regards,
[redacted]

They have only reiterated their policy which allows them to lock customers into a never ending cycle of cancellations once they have our money.  They cannot prove that weather was an issue, as I have been the only one to submit any evidence.  They have rejected me out of hand.  They have made no effort work with me to resolve this issue. My next step is to work with my state's attorney general.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Where in the response does it talk about being responsible for $15,000 that same day?Where in that response does it talk about the fact that they said a packet was sent to us and yet we never received it?  Like I said previously the only additional charges that were mentioned were additional taxes or small fees like that.  Also, it was never communicated that my son would be out driving on a race track with several other inexperienced drivers. I was instead led to believe that he would be out there on his own. The risk factor is incredible to have several cars out on the track at the same, all doing high speeds.  I do not know if too many people that when told they will be responsible for paying $15,000 that same day, will be ok with it. This was a $200 Christmas gift that potentially could cost $15,000 or at the minimum $1,060 on top of the $199. 
Regards,
[redacted]

Customer was refunded in Full

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello The customer did come out and do the experience in full on Dec 2nd at Orlando Speed World. The customer completed the experience in full as scheduled. The customers complaint was that they did not have an opportunity to go fast enough. Our team evaluated the driving and did not allow the...

reach top speeds based on how they were operating the vehicle and for the safety of the patrons. As a act of good faith the customer was offered an opportunity to come back again and have a complimentary experienece on us. They declined that offer. Unfortunately they completed the experience and would not be eligible for a refund. Thanks, [redacted] General Manager Wallace Racing Group

The customer was refunded in full.

The Customer will be sent a refund of $500 via check. Check will be mailed within 10 business days. There was some confusion as it was noted that a check was previously sent in 2016.Thanks, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Under the category "Cancellation policy" the booking agreement states "No refund will be provided in case of booking cancellation or no-show" misleading the customer to understand "cancellation or no-show" is that of the BUYER and not the SELLER. Further, the rescheduled date of Dec 10 conflicts with long before scheduled plans. While physical travel to another state/track is not possible due to financial means and Dr. [redacted] confirmed physical encumbrances and inability to participate in a racing experience, due to health issues, for a period of 1-year or more.  I am therefore requesting a full refund.  Regards,
[redacted]

The Customer did indeed call and make a purchase over the phone for an event at [redacted]. The customer immediately received a copy of their order along with a copy of our Terms and Conditions. It is clearly stated that in the event of a weather cancellation everyone impacted gets a full...

12 months to reschedule and that no refunds are issued for a weather cancellation. Copy of this exact language provided to the customer provided below. Had the customer simply read the terms and conditions and disagreed with it we would have gladly cancelled their order and issued a refund however you cant wait until the event happens and in the event of poor weather then ask for a refund. We have offered the customer an opportunity to move her experience to her new location as she she stated she is moving to Texas. We also noted that the experience is fully transferable or saleable to another party.Again it is clearly outlined what our terms and conditions are and we provide that to every customer at the time of purchase. Our full Term and Conditions are listed below.Cancellation policyNo
refund will be provided in case of booking cancellation or no-show. Terms and conditionsTerms & ConditionsBelow is the Rusty Wallace Racing Experience Terms & Conditions. If you
have any questions that are not answered here, please contact us at
[redacted]).By nature, the Rusty Wallace Racing Experience is an outdoor event and dates
are subject to change due to inclement weather. Therefore we urge customers
traveling long distances to make refundable travel arrangements. THE RUSTY
WALLACE RACING EXPERIENCE IS NOT RESPONSIBLE FOR ANY INCURRED LODGING OR TRAVEL
EXPENSES PERTAINING TO ANY CANCELLED EVENT.Inclement Weather
PolicyThe Rusty Wallace Racing Experience reserves the right to cancel any event
due to inclement weather. Cancellations may be announced anywhere from 1 hour
to 72 hours prior to the start of the event. Participants will be notified as
soon as the event is cancelled by phone and/or email using the contact
information on file. While RWRE will make every attempt to notify you about a
cancellation, the final responsibility will fall on the customer to call and
find out about an event status. If it is necessary to cancel an event due to
safety concerns caused by inclement weather, we will do our best to accommodate
your re-scheduling preferences up to 1 year from the date of your event. To
check on the event weather status please call [redacted]).ON TRACK CONTACT INFORMATION FOR EACH EVENT IS POSTED ON THE HOME PAGE OF
OUR WEBSITE 24 HOURS BEFORE EACH EVENT. PLEASE CALL THAT CONTACT NUMBER PRIOR
TO HEADING TO THE TRACK FOR THE LATEST EVENT STATUS. There is no refunds for
cancellations due to inclement weather.Proof of PurchaseIf you purchased your racing ticket through a 3rd party provider you must
provide the proof of purchase prior to or at the time of your scheduled
experience. If you arrive for your racing experience without such proof, you
must authorize a full price hold on a major credit card in the amount your racing
ticket in order to redeem your ticket and fulfill your experience. You will
then have 10 days following your event to provide proof of purchase to the
Rusty Wallace Racing Experience to have your hold released.3rd Party Purchases
& Coupon Code UseIf you purchased your racing ticket through a 3rd party provider you will
receive a coupon code from the said 3rd party. The code is to be redeemed on
our website or by phone for the exact package offered through the 3rd party.
When placing your order if you willfully or accidentally select a racing package
that has a greater value than the package that you purchased through the 3rd
party, YOU WILL BE REQUIRED TO PAY THE DIFFERENCE or RWRE reserves the right to
downgrade your package to the correct Racing Experience as described by your
3rd party provider.This also applies to any specials and or promotions that
RWRE offers online on our website, through social media or through email.Scheduling &
Re-SchedulingPlease be aware that we have a limited amount of dates at each location.
Times are filled on a first come, first serve basis. We will do our best to
accommodate your scheduling reference. If you need to re-schedule a booked
experience outside of 30 days of your event, you may do so free of charge. In
the event you need to re-schedule your experience within 30 days of your event
date a re-scheduling fee will apply. The Fee will be equal to half of your
package value. The one exception is for a documented medical situation which
prohibits the customer from participating in the racing experience.Vehicle DamageYou are responsible for your health insurance. You are financially
responsible for all damage caused to the car due to driver error/negligence. A
Vehicle Protection Plan is available for $60.00. If you purchase this plan the
maximum repair cost you would be required to pay is $1000. All payments for
damages must be paid at the track at the time of the incident. Due to the
quality of the training and cars, damage is rare. Drive participants may opt to
purchase the Vehicle Protection Plan in advance, or at the track the day of
your event.SD Card Video PolicyIf you purchase the "Video" option for your racing experience, you
are responsible for verifying that your video recorded properly at our laptop station
prior to leaving the track. If there is an issue with your video you must bring
it to the attention of an RWRE Employee so that we know about the issue and can
take appropriate measures to repair the issue/compensate or refund at the
track. ONCE YOU LEAVE THE TRACK WITH YOUR SD CARD, ALL SALES ARE FINAL AND NO
REFUND WILL BE ISSUED FOR THE VIDEO.Refund PolicyYour racing experience ticket is fully transferable, assignable and
sellable. The ticket is NON-REFUNDABLE and generally can not be refunded; however,
exceptions may be available under the following circumstances:Physician documented
inablility to participate in a racing experience for a period of 1 year
or more.If you are active
military and your service prevents you from participating.Death of the
participant or immediate family member.All refund requests must be submitted by email to [email protected].
If you do not have access to email you can request a refund by mail to:C/O Rusty Wallace Racing Experience65 Patterson Ave.Pawtucket, RI 02860All approved refund requests will be processed within 10 business days.Rusty Wallace Racing Experience reserves the right to modify the Terms &
Conditions at anytime.Updated 1/24/14Rusty Wallace Racing Experience reserves the right to make changes to the
terms and conditons at any time. Any changes will be posted on terms page on
our website. http://www.racewithrusty.com/termspowered by Bookeo You received this email because you have
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