Trove received written notice of the customer's complaint only from Revdex.com in the mailTrove issued immediate and full refund to credit card upon notificationTrove did not receive any notification that order was not received or the customer's request for a refund - no communication from the customer
prior to the notification from the Revdex.comThe item that was purchased is sent out via regular mailIt is the customer's responsibility to notify the seller if their purchase was lost, stolen, or damagedThe customer did not do so in this case; instead filed a claim with the Revdex.comThis is the first claim Trove has received for such incidence as most customers contact Trove directly to replace a missing item
Trove received written notice of the customer's complaint only from Revdex.com in the mailTrove issued immediate and full refund to credit card upon notificationTrove did not receive any notification that order was not received or the customer's request for a refund - no communication from the customer
prior to the notification from the Revdex.comThe item that was purchased is sent out via regular mailIt is the customer's responsibility to notify the seller if their purchase was lost, stolen, or damagedThe customer did not do so in this case; instead filed a claim with the Revdex.comThis is the first claim Trove has received for such incidence as most customers contact Trove directly to replace a missing item