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The Sandcastle Motel

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The Sandcastle Motel Reviews (2)

Review: I selected the Sand Castle Motel in Rehoboth Beach, DE based on the description and pictures found on bookings.com. It appeared to be an older property, but clean and well maintained. The property was listed with a 3 star rating. When I arrived at the motel, I found black mold in the hallways, which were dimly lit and appeared not to have received any maintenance (paint, repair, cleaning) in a very long time. The room was equipped as advertised, but again in desperate need of maintenance. The bed linens needed to replaced to extensive wear. When I contacted booking.com in an attempt to obtain a refund, they contacted the owner and he refused to refund the money. Although my reservation was purchased at as a non-refundable purchase, I believe I deserve a complete refund based on the mis-representation of the property. I attempted to contact the owner on several occasions in an attempt to resolve this issue, but he has ignored my requests to discuss.Desired Settlement: A full refund of $676.

Review: I have never been mistreated so badly as I have been with your motelAll I wanted was a nice week end at the beach, something I have not been able to do in four yearsNow my vacation has been stolen and my moneyDue to a misunderstanding from your desk clerksI talked to [redacted] several timesShe was nice enough to try and re-schedule our time due to a death in our familyShe gave me the option of moving to August - We changed the date and I thought I was good to goThe following day I receive a call that it was going to cost me a additional That was not in my budget and if I would have been told that when I re-scheduled I would not have taken that dateI was told to wait for a call from the managerThe manager did not call meI tried to talk to him by calling days straightI also said that I could choose a date the was comparable to the money that I had already paidAgain never a call from the managerI was told the manager would have to make that decisionI also gave the date of Sept -8, but I would need to hear if that was acceptable to the managerAgain, no call from the manager and I was told over and over to contact [redacted] to make the changeNo help from [redacted] they told me I had to call the propertyI was not stuck on the original date that was pickedI picked that date not knowing it would cost me moreWhy would a motel feel that it is okay to take my money for no service renderedI deal with good customer service for years as a Realtor and also belong to three professional Associations and the strongest duty I have is the duty to be fair, honest to my clientsIn today's business world the number one priority is customer service above all elseThe manager of this property should feel ashamed on how he has performedThis is not good managementI am a professional in my field of work and this is something I would never do to any customer or client of mineI would go out off my way to make things good for themThis has also turned me against ever using a booking company to handle my reservation and trust in handling my money I forked over for a stay at the beachSandcastle Motel in Rehobeth Beach Delaware[redacted]Desired Settlement: refund my of money paid for August -- Date I could not keep due to a death in the familyContacted the Motel July to arrange for a changed dateSaid It could be done so we did not arrive for that week-end

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Description: MOTELS

Address: 123 2nd Street, Rehoboth Beach, Delaware, United States, 19971

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www.thesandcastlemotel.com

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Shady, yet now dead: once upon a time this website was reported to be associated with The Sandcastle Motel, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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