The Sandwich Spot

HiTo answer your question, I discarded the sandwich after taking two bitesI wish I had taken pictures, but unfortunately I did not Regardless of whether or not I get a refund, the issues raised in my original correspondence should be addressedNeither the company founder's behavior, nor the owner's was acceptableWhen you provide lackluster/poor customer service, you apologize for doing so and provide a store creditYou don't email the customer a condescending, non-apology and then have your store owner call said customer to threaten the poor person with violence just because the customer left a bad, albeit honest review

I will contact the customer and give him a full refund

Hi. To answer your question, I discarded the sandwich after taking two bites. I wish I had taken pictures, but unfortunately I did not.  Regardless of whether or not I get a refund, the issues raised in my original correspondence should be addressed. Neither the company founder's behavior,...

nor the owner's was acceptable. When you provide lackluster/poor customer service, you apologize for doing so and provide a store credit. You don't email the customer a condescending, non-apology and then have your store owner call said customer to threaten the poor person with violence just because the customer left a bad, albeit honest review.

I will contact the customer and give him a full refund .