The Santa Cruz Inn

The customer was refunded and was checked out early

The consumer called and booked a room for her friend and her sonWhen they checked in they received a one queen bed and they thought they were getting a two queen bedThey wanted the cheapest rateThey went into the room and were trying to find a fault in the roomI don't believe that *** is
the one filing the complaint I believe it is the friendI was willing to move them into a different roomWe offered a refund and they did not want to take the refundThey stated in the room the whole days*** came to the office and apologized for her friends behaviorI cannot give them a refund as they stated the entire daysThey even checked out an hour and minutes lateCheck out is at and they checked out at 12:I did not charge them for that

The customer was refunded and was checked out early.