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The Sarasota Dog Salon

5666 Palmer Blvd, Sarasota, Florida, United States, 34232-2736

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Reviews Pet Grooming The Sarasota Dog Salon

The Sarasota Dog Salon Reviews (%countItem)

Brought my dog,MAX, on 05/20/2020 to this location for grooming. owner of the business, Chamella,Cami) Lewis took the custody of my dog and she said she will groom my dog herself. After Max was done received a call from Cami to go there and pick Max up. After my wife and I brought Max home we realized my dog has problem to open his right eye in about 15 minutes of arrival home, his right eye was completely closed. At this point called and brought my dog to his Vet. office Dr.StephanIE L. in sarasota. After full exam it was determined by the vet that Max has suffered a "Corneal Ulcer" which is damaged to his cornia due to grooming on that day. Called the groomer and updated her on max's case. Max had to go back a week later for follow up on his eye and affect of the medications for his injury. Spoke to owner about the cost of this treatment for total of $213.00 . She stated she will submit a claim form to her insurance company. I forwarded her all copies of bills paid and statement verification on my dog's treatment by his doctor. this was done 3 weeks ago . made couple of phone calls to Cami and left message on her phone she has NOT returned my calls. Since she had failed to comply with her promise on pay back I would like to ask you office for help on resolving this issue.

Desired Outcome

Refund Reimbursement of the total cost of $230.00 that was paid to treat the eye injury that my dog suffered due to negligence and lack of full care at his visit on 05/20/2020 at The Sarasota dog salon.

The Sarasota Dog Salon Response • Aug 03, 2020

Thank you for the review. After submitting the claim to insurance, they advised that since the pet's injury was 2 months prior to your request and your veterinarian's letter did not state the known cause of injury to be from grooming, they were denying the claim. When you called to schedule an appointment 2 months AFTER the assumed injury, we could not get you in when you demanded us to and it was only then you insisted on me paying for an eye exam done after the previous appointment in May. I personally informed you of your pet's eye discharge that had been happening for the entirety of the grooming appointment and to seek medical attention. In the time it took to get the denial from insurance, I received your threatening letter and sought advice to protect myself, staff and business. They recommended ignoring any of your attempts to contact me and having a response sent on my behalf since you made deliberate threats through phone, mail, Revdex.com, google and code enforcement. This also takes more time than what you demanded. Pet's best interest is our #1 priority. Had we known about any vet exam at the time of the occurence and if you had approached in a non-threatening manner, I would've been more than happy to compensate any assumed accidental injury, even though you received our Liability Service Agreement twice that releases us from any liability. I really hope, for the care of your pet, you treat future groomers and veterinarians with a bit more compassion.

Customer Response • Aug 03, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Owner of the business had stated so many untrue statements in her response that I think at this point the only way I will be satisfied is to present my true evidence on this case to the judge in court and let the court decide who is right. I will not rspond to the dog salon's untrue comments in her response to Revdex.com.

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Address: 5666 Palmer Blvd, Sarasota, Florida, United States, 34232-2736

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