Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will accept the $refund for the coll even though I never stated that was my issueMy suggestion to get cool is that please do not advise customer if the fan is too small when clearly you do not have much needed info to determine the correct size fanUpon arrival if tech would have required I got have gotten the nesscary info need to derternine the fan that I have nowI advised by two different licensed ac technicians what is needed for my ac unitAnd as I previous noted earlier I had a licensed AC tech not affliated with Get Cool or Choice Home Warranty to do come out and check my ac unitand he advised me that my ac compressor is overhearting and that he found a small leak in the refigerantSomething that the tech that came out should have noticed when he came out twice to my locationIf needed I will be happy to provide the invoice for your recordsIf needed I can get a third opinion I am sure they will provide a better assesement and not just based it on oh your bought a fan well that is your problem you have the wrong sizethat is unacceptable to me Attached is the document of the A/C tech that came out who checked my ac unit.[Provide details of why you are not satisfied with this resolution.] Regards,
I stand by my original response.Condenser coil was very dirty.Prior to us being able to check an ac system where a customer has Choice Home Warranty, if a coil is dirty due to customer not following the requirements outlined in their contract with Choice Home Warranty of having yearly maintenance they must pay to have there coils cleaned prior to us diagnosing the system.We charged her $for this service.On [redacted] we went back and found that the dual run capacitor was dead (a common problem when condensers are dirty) and replaced it.When the system was back running the pressures were extremely high.The customer stated that she had someone come out and change the motor and blade prior to us ever showing up.The fan blade is too small for this unit.There is no model or serial number to go off of to order the correct part.All we know is that the brand is a ***.Its like going to [redacted] *** and asking for parts on a [redacted] truck if you don't have the make and year and size of engine just knowing the brand wont help.If whoever replaced the fan blade took it to [redacted] so they could measure the blade for the correct length and the proper pitch of the blade then we wouldn't be having this issue.We don't tell Choice Home Warranty what to do,they determine if they cover a claim or not.We will give her her $back for the coil cleaning but it still wont solve her problem,there is still no model or serial number to go off of to order the correct part.And also no where on the invoice does it say it will take hours to cool
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
he stated in the orignal visit that it would take hours too coolCoils being dirty was never my argumentmy question was if you claim I have the wrong size fan what size do I needi am having to get another ac person to come out and check and determine exactly what I need to have doneregardless of what I am being told if he states the same info or something different I will forward the infoAre they telling me in the years of being in business they cant assist and provide me what I need to get my ac fixI am not asking home choice warranty to cover my a/c I am asking for assistance to get my ac fixedits hard to trust these companies these days everyone is telling you something differentif I have the wrong size then what size do I need they know I have a *** so you telling me that their is no way possible to fix the correct size what if the fan motor is not the issue then I am out of $that I can not afford to be withouti had the fan motor replaced before I had services with home choice warranty and I never had any issues until JulyI appreciate they assuming though another error on their part
and what get cool failed in advising is that they stated that it was the capitator that was the trouble per the invoiceHow can you tell me that the fan is too small but you cant tell me what size I should havethey stated too small when I filed a complaint ok what size do I have installed vs what I need? the tech didnt even write that info down and its no where on the paperwork?
I need someone that is about helping me get my problem solved.
Regards,
When *** went out to *** ***'s home he found that her condenser coil was extremely dirty.The customer has Choice Home Warranty and as outlined in her Policy Contract she is required to have yearly maintenance done.Choice Home Warranty does not cover the cleaning of coils and before we can
diagnose the system the coils must me cleaned.What Mrs *** failed to tell you is she had her friend come and replace her fan motor and fan blade prior to us going to her house and the fan blade that was put in by her friend is not the correct one,it is too small.The condenser has no model or serial number to go off of in order to order the correct blade.If she had waited we could of removed the original blade and matched it with the correct part.Due to the wrong parts being put it Choice Home Warranty chose not to cover her claim
yes please send me the invoice to compare there diagnosis.If you like I can stop by personally and look at you ac and discuss any of your concers.I am the licensed owner of Get Cool
I stand by my original response.Condenser coil was very dirty.Prior to us being able to check an ac system where a customer has Choice Home Warranty, if a coil is dirty due to customer not following the requirements outlined in their contract with Choice Home Warranty of having yearly maintenance they must pay to have there coils cleaned prior to us diagnosing the system.We charged her $125.00 for this service.On [redacted] we went back and found that the dual run capacitor was dead (a common problem when condensers are dirty) and replaced it.When the system was back running the pressures were extremely high.The customer stated that she had someone come out and change the motor and blade prior to us ever showing up.The fan blade is too small for this unit.There is no model or serial number to go off of to order the correct part.All we know is that the brand is a [redacted].Its like going to [redacted] and asking for parts on a [redacted] truck if you don't have the make and year and size of engine just knowing the brand wont help.If whoever replaced the fan blade took it to [redacted] so they could measure the blade for the correct length and the proper pitch of the blade then we wouldn't be having this issue.We don't tell Choice Home Warranty what to do,they determine if they cover a claim or not.We will give her her $125.00 back for the coil cleaning but it still wont solve her problem,there is still no model or serial number to go off of to order the correct part.And also no where on the invoice does it say it will take 24 hours to cool.
I personally tried contacting the customer on that Saturday but I got no answer.If She wants me to go this Saturday in the morning I can (I'm The owner) I will drop off the check
Problem: I originally filed a complaint in regards to services provided by GET COOL in which they stated my fan motor was the reason my ac was not working. and my coils were very dirty and needed cleaning. complaint ticket [redacted]. I contacted the owner and he stated that he would settle and send out a ticket two weeks ago. no one never showed up.. the tech that Choice Home Warranty sent out stated that I should have never been charged for my coils and submitted them proof per the several service supervisors at that location. I would be more than happy to getting the recording and submit info if added. I just want my refund for wasting my time and showing me that you cant trust anyone in a professional matter. I learned that its in my best interest to watch everything that techs do.. I just my refund back that I was promised or other contact is needed.Desired Outcome: I want the refund check that I was promised. they proved to me twice that they are not reliable.Translate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will accept the $125.00 refund for the coll even though I never stated that was my issue. My suggestion to get cool is that please do not advise customer if the fan is too small when clearly you do not have much needed info to determine the correct size fan. Upon arrival if tech would have required I got have gotten the nesscary info need to derternine the fan that I have now. I advised by two different licensed ac technicians what is needed for my ac unit. And as I previous noted earlier I had a licensed AC tech not affliated with Get Cool or Choice Home Warranty to do come out and check my ac unit. and he advised me that my ac compressor is overhearting and that he found a small leak in the refigerant. Something that the tech that came out should have noticed when he came out twice to my location. If needed I will be happy to provide the invoice for your records. If needed I can get a third opinion I am sure they will provide a better assesement and not just based it on oh your bought a fan well that is your problem you have the wrong size. that is unacceptable to me.
Attached is the document of the A/C tech that came out who checked my ac unit.[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will accept the $refund for the coll even though I never stated that was my issueMy suggestion to get cool is that please do not advise customer if the fan is too small when clearly you do not have much needed info to determine the correct size fanUpon arrival if tech would have required I got have gotten the nesscary info need to derternine the fan that I have nowI advised by two different licensed ac technicians what is needed for my ac unitAnd as I previous noted earlier I had a licensed AC tech not affliated with Get Cool or Choice Home Warranty to do come out and check my ac unitand he advised me that my ac compressor is overhearting and that he found a small leak in the refigerantSomething that the tech that came out should have noticed when he came out twice to my locationIf needed I will be happy to provide the invoice for your recordsIf needed I can get a third opinion I am sure they will provide a better assesement and not just based it on oh your bought a fan well that is your problem you have the wrong sizethat is unacceptable to me Attached is the document of the A/C tech that came out who checked my ac unit.[Provide details of why you are not satisfied with this resolution.] Regards,
I stand by my original response.Condenser coil was very dirty.Prior to us being able to check an ac system where a customer has Choice Home Warranty, if a coil is dirty due to customer not following the requirements outlined in their contract with Choice Home Warranty of having yearly maintenance they must pay to have there coils cleaned prior to us diagnosing the system.We charged her $for this service.On [redacted] we went back and found that the dual run capacitor was dead (a common problem when condensers are dirty) and replaced it.When the system was back running the pressures were extremely high.The customer stated that she had someone come out and change the motor and blade prior to us ever showing up.The fan blade is too small for this unit.There is no model or serial number to go off of to order the correct part.All we know is that the brand is a ***.Its like going to [redacted] *** and asking for parts on a [redacted] truck if you don't have the make and year and size of engine just knowing the brand wont help.If whoever replaced the fan blade took it to [redacted] so they could measure the blade for the correct length and the proper pitch of the blade then we wouldn't be having this issue.We don't tell Choice Home Warranty what to do,they determine if they cover a claim or not.We will give her her $back for the coil cleaning but it still wont solve her problem,there is still no model or serial number to go off of to order the correct part.And also no where on the invoice does it say it will take hours to cool
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
he stated in the orignal visit that it would take hours too coolCoils being dirty was never my argumentmy question was if you claim I have the wrong size fan what size do I needi am having to get another ac person to come out and check and determine exactly what I need to have doneregardless of what I am being told if he states the same info or something different I will forward the infoAre they telling me in the years of being in business they cant assist and provide me what I need to get my ac fixI am not asking home choice warranty to cover my a/c I am asking for assistance to get my ac fixedits hard to trust these companies these days everyone is telling you something differentif I have the wrong size then what size do I need they know I have a *** so you telling me that their is no way possible to fix the correct size what if the fan motor is not the issue then I am out of $that I can not afford to be withouti had the fan motor replaced before I had services with home choice warranty and I never had any issues until JulyI appreciate they assuming though another error on their part
and what get cool failed in advising is that they stated that it was the capitator that was the trouble per the invoiceHow can you tell me that the fan is too small but you cant tell me what size I should havethey stated too small when I filed a complaint ok what size do I have installed vs what I need? the tech didnt even write that info down and its no where on the paperwork?
I need someone that is about helping me get my problem solved.
Regards,
When *** went out to *** ***'s home he found that her condenser coil was extremely dirty.The customer has Choice Home Warranty and as outlined in her Policy Contract she is required to have yearly maintenance done.Choice Home Warranty does not cover the cleaning of coils and before we can
diagnose the system the coils must me cleaned.What Mrs *** failed to tell you is she had her friend come and replace her fan motor and fan blade prior to us going to her house and the fan blade that was put in by her friend is not the correct one,it is too small.The condenser has no model or serial number to go off of in order to order the correct blade.If she had waited we could of removed the original blade and matched it with the correct part.Due to the wrong parts being put it Choice Home Warranty chose not to cover her claim
yes please send me the invoice to compare there diagnosis.If you like I can stop by personally and look at you ac and discuss any of your concers.I am the licensed owner of Get Cool
I stand by my original response.Condenser coil was very dirty.Prior to us being able to check an ac system where a customer has Choice Home Warranty, if a coil is dirty due to customer not following the requirements outlined in their contract with Choice Home Warranty of having yearly maintenance they must pay to have there coils cleaned prior to us diagnosing the system.We charged her $125.00 for this service.On [redacted] we went back and found that the dual run capacitor was dead (a common problem when condensers are dirty) and replaced it.When the system was back running the pressures were extremely high.The customer stated that she had someone come out and change the motor and blade prior to us ever showing up.The fan blade is too small for this unit.There is no model or serial number to go off of to order the correct part.All we know is that the brand is a [redacted].Its like going to [redacted] and asking for parts on a [redacted] truck if you don't have the make and year and size of engine just knowing the brand wont help.If whoever replaced the fan blade took it to [redacted] so they could measure the blade for the correct length and the proper pitch of the blade then we wouldn't be having this issue.We don't tell Choice Home Warranty what to do,they determine if they cover a claim or not.We will give her her $125.00 back for the coil cleaning but it still wont solve her problem,there is still no model or serial number to go off of to order the correct part.And also no where on the invoice does it say it will take 24 hours to cool.
I personally tried contacting the customer on that Saturday but I got no answer.If She wants me to go this Saturday in the morning I can (I'm The owner) I will drop off the check
Problem: I originally filed a complaint in regards to services provided by GET COOL in which they stated my fan motor was the reason my ac was not working. and my coils were very dirty and needed cleaning. complaint ticket [redacted]. I contacted the owner and he stated that he would settle and send out a ticket two weeks ago. no one never showed up.. the tech that Choice Home Warranty sent out stated that I should have never been charged for my coils and submitted them proof per the several service supervisors at that location. I would be more than happy to getting the recording and submit info if added. I just want my refund for wasting my time and showing me that you cant trust anyone in a professional matter. I learned that its in my best interest to watch everything that techs do.. I just my refund back that I was promised or other contact is needed.Desired Outcome: I want the refund check that I was promised. they proved to me twice that they are not reliable.Translate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will accept the $125.00 refund for the coll even though I never stated that was my issue. My suggestion to get cool is that please do not advise customer if the fan is too small when clearly you do not have much needed info to determine the correct size fan. Upon arrival if tech would have required I got have gotten the nesscary info need to derternine the fan that I have now. I advised by two different licensed ac technicians what is needed for my ac unit. And as I previous noted earlier I had a licensed AC tech not affliated with Get Cool or Choice Home Warranty to do come out and check my ac unit. and he advised me that my ac compressor is overhearting and that he found a small leak in the refigerant. Something that the tech that came out should have noticed when he came out twice to my location. If needed I will be happy to provide the invoice for your records. If needed I can get a third opinion I am sure they will provide a better assesement and not just based it on oh your bought a fan well that is your problem you have the wrong size. that is unacceptable to me.
Attached is the document of the A/C tech that came out who checked my ac unit.[Provide details of why you are not satisfied with this resolution.]
Regards,