The Savvy Traveller

From:? [redacted] < [redacted] @ [redacted] .com>Date: Mon, Aug 1, at 3:PMSubject: Re: Complaint [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] ,The refund was not provided via emailIt was discussed by phone, while the installers were at the house planting the treesOnce the installer informed us that the trees were initially shipped from Ga, we contacted? Pryor's NurseryPryor's nursery said we could have a refundWe had hope to avoid this, but? the inability to resolve the issues surrounding this purchase, leave us little choice, but to request a settlement ($500.00) or receive a full? refund[redacted]

Dear Revdex.com,In regards to complaint ID # [redacted] -2nd response:The customer purchased the 1/2ft- ftsize green giàntsThis is the smallest size green giants that we sell and they are always grown in potsThese plants were on display at the Home and Garden Show in pots, exactly like the customer's trees, and there were of them on displayAll the green giants at the show were ftpotted trees.Our larger green giants, ft-fttall, are grown in grown bagsThe customer did not buy the 10-12ft, tall green giantsAt no time in the video she referenced do we present a harvested 7ftgreen giant tree out of the ground in a grow bag, that was a ft+ tree,Our list of how the trees are planted was a review of the customer's jobIt is our standard planting procedure for $per fttall green giant treeCustomer did not specify any "extra service" nor did the customer pay for any "extra service".Once the trees reach our minimum size to sell, our tree; are labeled with the Pryor's Nursery labels, the date we inspect them for quality control - "tagged" dote and choose which ones will be ready for the next planting season - our "shipped" dateThe "shipped" iate on each tree is the earliest date that specific tree can be installed for a customer's jobEnclosed is one of our original labelsAlso, we have provided a picture showing the smaller trees grown in containers at Pryor's Nursery,Customer saw the 1/ft- 7fttall green giants at the Home and Garden ShowCustomer paid springshow pricing for the trees installed, as we advertised on the web and at the showCustomer signed for the trees upon completion of the planting job and customer paid the balance due in full

From: [redacted] < [redacted] @ [redacted] .com>Date: Mon, Aug 1, at 3:PMSubject: Re: Complaint [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] ,The refund was not provided via emailIt was discussed by phone, while the installers were at the house planting the treesOnce the installer informed us that the trees were initially shipped from Ga, we contacted Pryor's NurseryPryor's nursery said we could have a refundWe had hope to avoid this, but the inability to resolve the issues surrounding this purchase, leave us little choice, but to request a settlement ($500.00) or receive a full refund[redacted]

In regards to complaint ID # [redacted] :Pryor's Nursery grows our larger trees in grow bagThe customer chose the smaller tree, which is always grown in potsIn the video the customer referenced where we cut open the grow bag and show the root nodules, this is a completely different variety and size of tree than the customer purchasedThe Green Giants that the customer saw at my display at the Home & Garden Show in March were all ft-fttrees grown in pots.The customer's trees are the same price as advertized on our website and at the Home & Garden show.Customer's job included:1) All trees planted for the customer are beautiful, full trees meeting or exceeding bid height of feet tall2) Trees were planted using [redacted] organic amendment supplied by us, which customer witnessed3) Trees were staked 4) Trees were fertilized 5) Trees were mulchedCustomer's invoice was same as estimate providedCustomer signed for the trees and paid balance in full at the end of the planting job

From: *** ***Date: Mon, Aug 1, at 3:PMSubject: Re: Complaint ***To: *** *** *** ***,The refund was not provided via emailIt was discussed by phone, while the installers were at the house planting the treesOnce the installer informed us that the trees were initially shipped from Ga, we contacted Pryor's NurseryPryor's nursery said we could have a refundWe had hope to avoid this, but the inability to resolve the issues surrounding this purchase, leave us little choice, but to request a settlement ($500.00) or receive a full refund.*** ***

In regards to complaint ID #[redacted]:Pryor's Nursery grows our larger trees in grow bagThe customer chose the smaller tree, which is always grown in potsIn the video the customer referenced where we cut open the grow bag and show the root nodules, this is a completely different variety and size
of tree than the customer purchasedThe Green Giants that the customer saw at my display at the Home & Garden Show in March were all ft-fttrees grown in pots.The customer's trees are the same price as advertized on our website and at the Home & Garden show.Customer's job included:1) All trees planted for the customer are beautiful, full trees meeting or exceeding bid height of feet tall2) Trees were planted using [redacted] organic amendment supplied by us, which customer witnessed3) Trees were staked 4) Trees were fertilized 5) Trees were mulchedCustomer's invoice was same as estimate providedCustomer signed for the trees and paid balance in full at the end of the planting job

Dear Revdex.com,In regards to complaint ID #[redacted]-2nd response:The customer purchased the 6 1/2ft. - 7 ft. size green giànts. This is the smallest size green giants that we sell and they are always grown in pots. These plants were on display at the Home and Garden Show in pots, exactly like the customer's trees, and there were 5 of them on display. All the green giants at the show were 7 ft. potted trees.Our larger green giants, 10 ft-12 ft. tall, are grown in grown bags. The customer did not buy the 10-12ft, tall green giants. At no time in the video she referenced do we present a harvested 7ft. green giant tree out of the ground in a grow bag, that was a 10 ft+ tree,Our list of how the trees are planted was a review of the customer's job. It is our standard planting procedure for $70 per 7 ft. tall green giant tree. Customer did not specify any "extra service" nor did the customer pay for any "extra service".Once the trees reach our minimum size to sell, our tree; are labeled with the Pryor's Nursery labels, the date we inspect them for quality control - "tagged" dote and choose which ones will be ready for the next planting season - our "shipped" date. The "shipped" iate on each tree is the earliest date that specific tree can be installed for a customer's job. Enclosed is one of our original labels. Also, we have provided a picture showing the smaller trees grown in containers at Pryor's Nursery,Customer saw the 6 1/2 ft. - 7ft. tall green giants at the Home and Garden Show. Customer paid springshow pricing for the trees installed, as we advertised on the web and at the show. Customer signed for the trees upon completion of the planting job and customer paid the balance due in full.

From: [redacted]<[redacted].com>Date: Mon, Aug 1, 2016 at 3:09 PMSubject: Re: Complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>[redacted],The refund was not provided via email. It was discussed by phone, while the installers were at the house planting the trees. Once the installer informed us that the trees were initially shipped from Ga, we contacted Pryor's Nursery. Pryor's nursery said we could have a refund. We had hope to avoid this, but the inability to resolve the issues surrounding this purchase, leave us little choice, but to request a settlement ($500.00) or receive a full refund.[redacted]

In regards to complaint ID #[redacted]:Pryor's Nursery grows our larger trees in grow bag. The customer chose the smaller tree, which is always grown in pots. In the video the customer referenced where we cut open the grow bag and show the root nodules, this is a completely different variety and size...

of tree than the customer purchased. The Green Giants that the customer saw at my display at the Home & Garden Show in March 2016 were all 6.5 ft. -7 ft. trees grown in pots.The customer's trees are the same price as advertized on our website and at the Home & Garden show.Customer's job included:1) All trees planted for the customer are beautiful, full trees meeting or exceeding bid height of 7 feet tall. 2) Trees were planted using [redacted] organic amendment supplied by us, which customer witnessed. 3) Trees were staked 4) Trees were fertilized 5) Trees were mulchedCustomer's invoice was same as estimate provided. Customer signed for the trees and paid balance in full at the end of the planting job.