The Saywitz Company

I am in receipt of your letter dated May 5th, which was sent to [redacted] at our office regarding an incident and complaint that you received on March 11th, Please be advised that Mr [redacted] does not deal with these types of issues and any future correspondence should be directed to my attentionI have attached a copy of the letter here for your review and referenceThis letter will serve as our formal written response with regards to the complaint which you receivedI have researched the situation on our end and why I am not able to pin point and exact individual who may be responsible for the calls to [redacted] however, we did have an incident where we have terminated an individual within the last few weeks and I am guessing that it was that individual that may have contacted the company who has complainedNonetheless, I have removed [redacted] from any call listPlease let them know that we will not be contacting them in the future, I have notified all of the individuals within our marketing department of this issue and their company to ensure that there are no future incidentsMy deepest apologies for any delay in response as I was unaware of the situation until I received your letter on May 6th, We certainly have no intention of causing any ill will and I apologize for any unprofessional actions on behalf of any of our staffShould you have any additional information or wish to discuss this situation further please feel free to contact me directly at 949-930-or via email bsaywitzøsaywitz.comThank you for your attention to this matter and I hope you are able to convey our response to the individual or company who submitted the complainSincerely, [redacted] President

Dear ***, During her tenancy, we have made repairs and appliance replacements in her unit as required There was no promises or any other list or agreement outside of her rental agreement What is on her rental agreement, is free month of rent, no pet deposit, no pet rent, and no charge for an extra parking space, and these were the only items that were promised and agreed upon for the current lease We will make contact with the tenant in the near future prior to her lease expiration for any changes to her lease and unit conditions Best Regards, [redacted] Director Of Property Management

Dear ***, During her tenancy, we have made repairs and appliance replacements in her unit as required There was no promises or any other list or agreement outside of her rental agreement What is on her rental agreement, is free month of rent, no pet deposit, no pet rent, and no charge for an extra parking space, and these were the only items that were promised and agreed upon for the current lease We will make contact with the tenant in the near future prior to her lease expiration for any changes to her lease and unit conditions Best Regards, [redacted] ***Director Of Property Management

I am in receipt of your letter dated May 5th, which was sent to [redacted] at our office regarding an incident and complaint that you received on March 11th, Please be advised that Mr [redacted] does not deal with these types of issues and any future correspondence should be directed to my attentionI have attached a copy of the letter here for your review and referenceThis letter will serve as our formal written response with regards to the complaint which you received.I have researched the situation on our end and why I am not able to pin point and exact individual who may be responsible for the calls to [redacted] however, we did have an incident where we have terminated an individual within the last few weeks and I am guessing that it was that individual that may have contacted the company who has complained.Nonetheless, I have removed [redacted] from any call listPlease let them know that we will not be contacting them in the future, I have notified all of the individuals within our marketing department of this issue and their company to ensure that there are no future incidentsMy deepest apologies for any delay in response as I was unaware of the situation until I received your letter on May 6th, 2016.We certainly have no intention of causing any ill will and I apologize for any unprofessional actions on behalf of any of our staff.Should you have any additional information or wish to discuss this situation further please feel free to contact me directly at 949-930-or via email bsaywitzøsaywitz.comThank you for your attention to this matter and I hope you are able to convey our response to the individual or company who submittedthe complain.Sincerely, [redacted] President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I Briefly spoke to Humberto about this situation. Upon our 1st meeting with him he stated that rent would be increased but we were getting a month free and we did not have to pay a pet deposit since we are ready living here, and that ALL the units would be getting upgraded, not once was it mentioned that since were are living in them that they wont be nor that since we were OFFERED the month free that non of or upgrades would be done Not one tenant asked for free rent He states in the response that we are paying less than others ? I've spoken to other tenants and we are all paying the same rent and utilities as everyone else ? The only thing we didn't pay was a pet deposit ? He claims that I'm happy with the situation here ? From what he told me that there's nothing he can do since we signed the lease and that we have to renegotiate our lease when its up , then things can be upgraded ? They should have been done when he told us they ALL would be getting done upon them buying the property ? So no I'm not happy , I feel this company lied to us, made us think that we were getting the same quality as all the other units , so there for we signed the lease .
that since
Regards,
*** ***

Dear [redacted],
class="MsoNormal" "margin: 0px">It was a pleasure speaking with you this morning with regards to the assigned Id Number. As you requested, I wanted to reply via email. I discussed the complaint / issues with our tenant, and heard them first hand. In the conversation with our tenant, [redacted], I had the opportunity to clarify that she is not paying the same average rental rate nor does she have the same conditions in her place since she was an existing tenant unlike an empty place that had a full renovation and marketed at market rates to new tenants, since the two were not alike situations as she felt they were. I explained to her that she needed to consider that she received a free month of rent, and that her dog was grandfathered without a pet deposit, something that she received due to the conditions in her residence and being an existing tenant, and that the new tenants did not receive since a new tenant would receive a fully renovated residence at market price, and that her average rental rate is $100+ less than market price I also reminded her and clarified that I did not promise her nor the other existing tenants any upgrades or repairs to their residence. She disclosed her disliking the fact that the inoperable dishwasher and refrigerator that were replaced were not new out of the box, however they are operable. I explained that we resolved the issue of inoperable appliances with operable appliances and that we did not have to replace them with a new ones out of the box. I also, clarified that although we are installing microwaves to empty vacant market rate units to lease to new tenants, that we are not installing them or replacing them in existing tenant residences, nor purchasing new ones to replace tenant owned microwaves, and that she would need to purchase a new microwave to replace her own that has now stopped working.
Overall, I do feel that Mr[redacted] is happy living at the property, but needed clarification of her situation and lease terms. We discussed that should she want to trade her unit for a market ready unit, or negotiate new conditions after her existing lease expires, that we can renegotiate a new lease term with different conditions when her current lease term expires
Best Regards,
[redacted]
Director Of Property Management
The Saywitz Company

I am in receipt of your letter dated May 5th, 2016 which was sent to [redacted] at our office regarding an incident and complaint that you received on March 11th, 2016. Please be advised that Mr. [redacted] does not deal with these types of issues and any future correspondence should be directed to my...

attention. I have attached a copy of the letter here for your review and reference. This letter will serve as our formal written response with regards to the complaint which you received.I have researched the situation on our end and why I am not able to pin point and exact individual who may be responsible for the calls to [redacted] however, we did have an incident where we have terminated an individual within the last few weeks and I am guessing that it was that individual that may have contacted the company who has complained.Nonetheless, I have removed [redacted] from any call list. Please let them know that we will not be contacting them in the future, I have notified all of the individuals within our marketing department of this issue and their company to ensure that there are no future incidents. My deepest apologies for any delay in response as I was unaware of the situation until I received your letter on May 6th, 2016.We certainly have no intention of causing any ill will and I apologize for any unprofessional actions on behalf of any of our staff.Should you have any additional information or wish to discuss this situation further please feel free to contact me directly at 949-930-7502 or via email bsaywitzøsaywitz.com. Thank you for your attention to this matter and I hope you are able to convey our response to the individual or company who submittedthe complain.Sincerely,[redacted] President

Dear [redacted], It was a pleasure speaking with you this morning with regards to the assigned Id Number.  As you requested, I wanted to reply via email.  I discussed the complaint / issues with our tenant, and heard them first hand.  In the conversation with our tenant, [redacted]...

[redacted], I had the opportunity to clarify that she is not paying the same average rental rate nor does she have the same conditions in her place since she was an existing tenant unlike an empty place that had a full renovation and marketed at market rates to new tenants, since the two were not alike situations as she felt they were.   I explained to her that she needed to consider that she received a free month of rent, and that her dog was grandfathered without a pet deposit, something that she received due to the conditions in her residence and being an existing tenant, and that the new tenants did not receive since a new tenant would receive a fully renovated residence at market price, and that her average rental rate is $100+ less than market price.  I also reminded her and clarified that I did not promise her nor the other existing tenants any upgrades or repairs to their residence.  She disclosed her disliking the fact that the inoperable dishwasher and refrigerator that were replaced were not new out of the box, however they are operable.  I explained that we resolved the issue of inoperable appliances with operable appliances and that we did not have to replace them with a new ones out of the box.  I also, clarified that although we are installing microwaves to empty vacant market rate units to lease to new tenants, that we are not installing them or replacing them in existing tenant residences, nor purchasing new ones to replace tenant owned microwaves, and that she would need to purchase a new microwave to replace her own that has now stopped working.   Overall, I do feel that Mr. [redacted] is happy living at the property, but needed clarification of her situation and lease terms.   We discussed that should she want to trade her unit for a market ready unit, or negotiate new conditions after her existing lease expires, that we can renegotiate a new lease term with different conditions when her current lease term expires.    Best Regards,   [redacted]Director Of Property ManagementThe Saywitz Company

Dear [redacted],
 
During her tenancy, we have made repairs and appliance replacements in her unit as required.  There was no promises or any other list or agreement outside of her rental agreement.  What is on her rental agreement, is 1 free month of rent, no pet deposit, no pet rent, and no charge for an extra parking space, and these were the only items that were promised and agreed upon for the current lease.  We will make contact with the tenant in the near future prior to her lease expiration for any changes to her lease and unit conditions. 
 
Best Regards,  
 
[redacted]
Director Of Property Management

I am in receipt of your letter dated May...

5th, 2016 which was sent to [redacted] at our office regarding an incident and complaint that you received on March 11th, 2016. Please be advised that Mr. [redacted] does not deal with these types of issues and any future correspondence should be directed to my attention. I have attached a copy of the letter here for your review and reference. This letter will serve as our formal written response with regards to the complaint which you received.
I have researched the situation on our end and why I am not able to pin point and exact individual who may be responsible for the calls to [redacted] however, we did have an incident where we have terminated an individual within the last few weeks and I am guessing that it was that individual that may have contacted the company who has complained.
Nonetheless, I have removed [redacted] from any call list. Please let them know that we will not be contacting them in the future, I have notified all of the individuals within our marketing department of this issue and their company to ensure that there are no future incidents. My deepest apologies for any delay in response as I was unaware of the situation until I received your letter on May 6th, 2016.
We certainly have no intention of causing any ill will and I apologize for any unprofessional actions on behalf of any of our staff.
Should you have any additional information or wish to discuss this situation further please feel free to contact me directly at 949-930-7502 or via email bsaywitzøsaywitz.com. Thank you for your attention to this matter and I hope you are able to convey our response to the individual or company who submitted
the complain.
Sincerely,
[redacted] President

Dear [redacted], During her tenancy, we have made repairs and appliance replacements in her unit as required.  There was no promises or any other list or agreement outside of her rental agreement.  What is on her rental agreement, is 1 free month of rent, no pet deposit, no pet rent, and no charge for an extra parking space, and these were the only items that were promised and agreed upon for the current lease.  We will make contact with the tenant in the near future prior to her lease expiration for any changes to her lease and unit conditions.  Best Regards,   [redacted]Director Of Property Management