The School House

Upon your request, I would like to clarify the customer’s complain on 2/2/
Firstly, the amount of $mentioned on this customer’s complain simply does not existThere is not math that reaches this amount through the charges happened on his stay, even considering an inconsistent
claimed refundSecondly, there is no advertised pricing, once all charges are unclosed at the check in time, as it is for all guests, and he was knowledge when he assigned the registration folio
To make it clear for you, as it was done to the guest and even to his company’s boss through the phone as the guest inquired to do at the checkout time, I will detail how the charges were proceededOur hotel’s rates vary accordingly to several factors, such as season, weekdays against weekend days, room status, and some offered amenitiesIn addition, as a courtesy to our extended stay’s guests, we offer a special discount for those who pay at least one week in advanceOur weekly rate deal means offering a flat rate which basically lower the daily rate price, plus prevent the guest to pay the higher rate on the weekendOf course, to keep this offer on, the guest must pay at least seven days in advance, and comply with the whole stay
This customer case refers to a guest that paid a weekly rate, but broke the deal before the seventh day by asking an early checkoutOnce there is no seven days’ stay, there is no weekly rate applicableWe proceed to readjust the weekly rates to daily rates before applying the refundThis is required to keep both sides under fairnessWe have had previous customers that dealt with this discount before the weekend, and simply requested an early checkout right after that, trying to cheat on us with the higher weekend price
Here is the actual account for this caseThe customer was granted a weekly rate of $+ recurrent taxes per day, what did a total amount of $for seven days’ stayHe gave up on the sixth day, so he had his rates reversed to six daily rate’s stay, what did a total amount of $The difference of $was refunded in cash at the checkout, which he received in handsEven though he took his final receipt with all charges unclosed, he left without even assigning it
Together with exhaustively explaining this coherent math to the guest and to his boss at that time, it was also offered to the guest staying over another night once he was disagreeing with the refund, but he denied complying with the deal ever
I hope it elucidates any misunderstanding this case may causeWe have a fair approach with our guest by being hours prompt to follow and reach solutions for problems that may happen, even helping them with savings, as by offering weekly rate deals, but we believe fairness being reciprocated
I wish you a great day, and feel free to contact us for any other information under your own convenience
Best,
M*** ***
General Manager
Sandyland Reef Inn