The Scion Group LLC

It appears from the consumer's response that she has rejected the pending refund by [redacted] Apartments LLC We request clarification on whether the consumer still seeks the refund or not, or whether a different resolution is sought.We continue to maintain that The Scion Group LLC, which acts as a contracted management agent for [redacted] Apartments LLC, is not an appropriate party for this complaint The Scion Group has no consumer or contractual relationship with the complainant and acts in its capacity agent for [redacted] Apartments LLC The complainant's contract and consumer relationship is with [redacted] Apartments LLC, doing business in Gainesville, Florida

The consumer in this case, [redacted] (who did not file a Revdex.com complaint), actually moved into an apartment at [redacted] Baton Rouge on August 22, and has been in possession since that time [redacted] Baton Rouge also provided a $rental concession (equal to 100% of the daily rate) for the five days of delay that [redacted] was unable to move in, following historic flooding in Baton Rouge and water damage to [redacted] *** We have repeatedly expressed our apologies to residents and parents for the inconvenience caused by these events.The consumer (who is not party to this complaint) has a contract with [redacted] Baton Rouge, LLC The Scion Group is the property management company for [redacted] Baton Rouge, but Scion has no relationship with [redacted] who is the mother of an adult consumer.Nonetheless, [redacted] a National Operations Manager for The Scion Group, has been in regular communication with Ms, [redacted] contrary to the allegations of the complaint She has been disappointed that her daughter was unable to move into the originally assigned apartment number, but was instead given an equivalent apartment of the same type (both 4-bedroom apartments), although the second one has a slightly different layout The delay in mowas five days (between August and 19, when the apartment was made available to MsThomas) MsThomas then chose not to move in for another three days, until August We cannot verify whether she was "literally homeless" during this time, but note that [redacted] made an apartment available to her[redacted] Lease Contract provides for a pro-rated rent abatement if an apartment is not available for moon the scheduled date, and we have already provided that Considering the extraordinary weather events in Baton Rouge during the period of August 12-14, 2016, the full pro-rated credit already provided, and the fact that we made an equivalent apartment available on August and that Ms [redacted] actually moved in on August 22, we believe there is nothing further we can offer and request that the complaint be closed

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ The Complainant's contract is not with the Respondent, but rather with [redacted] East Apartments LLC of [redacted] OklahomaRespondent The Scion Group LLC is the contract property manager The Complainant's allegations are inaccurateHe did not attempt to register a pet; rather, property management staff discovered that he and his roommates were keeping three unregistered pets in their apartmentNotably, the Complainant's Housing Agreement (lease), along with all marketing materials for the [redacted] East apartment complex, state accurately and plainly that the community is (and remains) pet-friendly in certain buildings, subject to registration requirements and other restrictions In any event, two managers have already agreed to the Complainant's request to register and keep a pet in his apartmentRespondent reiterates that offer hereIn light of the above offer to allow the pet, there is no basis for termination of the Housing Agreement and no basis for refund of rent

Complaint: [redacted] I am rejecting this response because:I have not rejected refund from [redacted] ApartmentI requested refund from [redacted] but was told that their account system is operated by the Scion Group and only you have right to issue refundAgain, I am still seeking for the refund on June rentAlso I requested a clarification on the refund process of your company Sincerely, [redacted] ***

The respondent, The Scion Group LLC ("Scion") does not have a consumer relationship with the complainant Rather, Scion is the property management company for the "*** *** apartment complex owned by *** ** Apartments LLC and located in Gainesville, Florida, where Ms*** resides The
Scion Group should not have been subject of this complaint, as we did not receive or hold any funds from the complainant.We have confirmed that Ms*** indeed overpaid *** ** Apartments LLC through her own voluntary payment West recently confirmed on approximately June 22, that it will provide a refund, which is in process We anticipate that Ms*** will receive the refund payment shortly.We ask that this complaint be closed as there is no pending dispute and Scion is not a proper party

It appears from the consumer's response that she has rejected the pending refund by [redacted] Apartments LLC.  We request clarification on whether the consumer still seeks the refund or not, or whether a different resolution is sought.We continue to maintain that The Scion Group LLC, which acts as a contracted management agent for [redacted] Apartments LLC, is not an appropriate party for this complaint.  The Scion Group has no consumer or contractual relationship with the complainant and acts in its capacity agent for [redacted] Apartments LLC.  The complainant's contract and consumer relationship is with [redacted] Apartments LLC, doing business in Gainesville, Florida.

The consumer in this case, [redacted] (who did not file a Revdex.com complaint), actually moved into an apartment at [redacted] Baton Rouge on August 22, 2016 and has been in possession since that time.  [redacted] Baton Rouge also provided a $110.32 rental concession (equal to 100%...

of the daily rate) for the five days of delay that [redacted] was unable to move in, following historic flooding in Baton Rouge and water damage to [redacted].  We have repeatedly expressed our apologies to residents and parents for the inconvenience caused by these events.The consumer (who is not party to this complaint) has a contract with [redacted] Baton Rouge, LLC.  The Scion Group is the property management company for [redacted] Baton Rouge, but Scion has no relationship with [redacted] who is the mother of an adult consumer.Nonetheless, [redacted] a National Operations Manager for The Scion Group, has been in regular communication with Ms,. [redacted] contrary to the allegations of the complaint.  She has been disappointed that her daughter was unable to move into the originally assigned apartment number, but was instead given an equivalent apartment of the same type (both 4-bedroom apartments), although the second one has a slightly different layout.  The delay in move-in was five days (between August 14 and 19, when the apartment was made available to Ms. Thomas).  Ms. Thomas then chose not to move in for another three days, until August 22.  We cannot verify whether she was "literally homeless" during this time, but note that [redacted] made an apartment available to her.[redacted] Lease Contract provides for a pro-rated rent abatement if an apartment is not available for move-in on the scheduled date, and we have already provided that.  Considering the extraordinary weather events in Baton Rouge during the period of August 12-14, 2016, the full pro-rated credit already provided, and the fact that we made an equivalent apartment available on August 19 and that Ms. [redacted] actually moved in on August 22, we believe there is nothing further we can offer and request that the complaint be closed.

Initial Business Response /* (1000, 5, 2015/10/01) */
The Complainant's contract is not with the Respondent, but rather with [redacted] East Apartments LLC of [redacted] Oklahoma. Respondent The Scion Group LLC is the contract property manager.
The Complainant's allegations are inaccurate. He did...

not attempt to register a pet; rather, property
management staff discovered that he and his roommates were keeping three unregistered pets in their apartment. Notably, the Complainant's Housing Agreement (lease), along with all marketing materials for the [redacted] East apartment complex, state accurately and plainly that the community is (and remains) pet-friendly in certain buildings, subject to registration requirements and other restrictions.
In any event, two managers have already agreed to the Complainant's request to register and keep a pet in his apartment. Respondent reiterates that offer here. In light of the above offer to allow the pet, there is no basis for termination of the Housing Agreement and no basis for refund of rent.

Complaint: [redacted]
I am rejecting this response because:I have not rejected refund from [redacted] Apartment. I requested refund from [redacted] but was told that their account system is operated by the Scion Group and only you have right to issue refund. Again, I am still seeking for the refund on June rent. Also I requested a clarification on the refund process of your company. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/07/27) */
The complainant is not our customer, but we can offer an accommodation to the actual consumer, as described below.
Complainant [redacted] is the mother of an (adult) college student, [redacted], who rented an apartment space from...

our affiliate [redacted] Apartments LLC d/b/a [redacted] located in [redacted] The Scion Group (subject of the complaint) is the contracted property management company but does not have a contractual relationship with either the complainant or her daughter and does not receive any payments from residents.
This situation appears to have arisen from a roommate conflict not of our making. The on-site manager at [redacted] spoke to the other residents and warned them both verbally and in writing about unauthorized occupants and maintaining cleanliness. Follow-up visits by management indicated no unauthorized occupants; the apartment had been returned to a clean and orderly condition.
Through frequent visits by on-site management, there has never been an indication that the residents were keeping a pet in the apartment, and neither [redacted] nor her mother previously lodged any complaints about this issue.
A resident indeed mistakenly moved into the bedroom previously occupied by [redacted]; there were two unlocked, vacant bedrooms and she chose the wrong one. When the manager was notified, he immediately required the resident to relocate to the correct bedroom, which was completed within two days and verified with a follow-up inspection.
Electricity bills are metered by the apartment and split among the residents of that apartment. The Housing Agreement (lease) clearly makes this utility expense the residents' pro-rata responsibility whether they are physically present or not. Having a resident fill one empty bedroom did not affect [redacted]'s responsibility or the amount of electricity consumed by the apartment, regardless of which bedroom was occupied and which was vacant.
Nonetheless, as a goodwill gesture, [redacted] is willing to settle this matter by crediting [redacted]'s account by $106.00, which represents approximately one-third of her share of electricity bills for the first six months of 2015.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided by the Scion group is incorrect in many ways. First in that there were several complaints concerning a nonresident staying in the apartment, beginning in Janauary 2015. It was also brought to their attention in March, May and July 2015 someone was staying in [redacted] room.It is also incorrect that the person incorrectly chose an unlocked room, they broke the door on Ashleys room not once but at least twice and we found someone staying in [redacted] room on three seperate occasions which were reported to management each time. It was reported on two occasions there was a cat in the apartment and had management gone to the apartment when asked they would have also been able to verify this fact. It is also incorrect that someone staying in a vacant bedroom does not affect the amount of electricity consumed, because especially in the case of a girl there are curling irons, blow dryers, etc all of which we found (on three seperate occasions) in the bathroom that was occupied by this person and was supposed to be [redacted] And my daughters heater (from her locked/broken lock bedroom) which was being used in the livingroom, not to mention the other electricity used for simple daily living. As I had previously stated I have pictures and emails to verify everything I have spoken of in this response as well as my initial complaint. I can furnish these at anytime as I had done for Ms [redacted] I also had told [redacted] more than once, her manager of this apartment is not speaking the truth concerning this matter and this was even verified by the maintenance men on more than one occasion. My daughter, on her last visit in July when we did the final walk through with maintenance, wrote on the walkthrough sheet someone was living in her room "again" and we told mainentance the lock was again broken, and he even stated management was aware of this and they were aware of the damage on more than one occasion. My complaint is they violated the original agreement in several ways and refused to do anything about it. If you research further you may find they are also renting a room to someone while the same room is being paid for by someone else on behalf of someone that initially lived there. That is double dipping even if they had only done it for a few months. I do not have proof of this but if they are renting the room they are speaking of, my daughter had talked to the girl who moved out of that room in September and she said the room is being paid for by someone on her behalf. That my be worth looking into. Also they may try to say I am not the contractual party, however I had to "co-sign" or at least allow a check of my credit for the apartment and the rent payments came out of my checking account. If you need any of my emails beginning in March and continuing through July I will be happy to provide them. I also have pictures beginning with our March visit and continuing through our July visit if you would like me to provide them. As I stated on my initial complaint they broke a contract and I feel they owe me a lot more than a portion of the electricity, which should also be a given!
Final Business Response /* (4000, 14, 2015/08/08) */
Respondent The Scion Group LLC notes again that it has no consumer relationship with the complaining party. We also reiterate that as manager for the actual apartment owner, [redacted] Apartments LLC, we have inspected the apartment multiple times and there is not an additional/unauthorized person living there.
In any event, the property has other vacant bedrooms of an identical type and it is undisputed that [redacted] moved out early and is responsible for the remainder of the 2014-15 term, which includes pro-rata utility charges. The allegation of "double dipping" on rent is completely false and unfounded and was not part of complainant's original submission here.
As a final goodwill gesture and attempt to settle this matter, we offer to have [redacted] Apartments LLC provide [redacted] a credit of $159.00, representing approximately one-half of the utility charges for the period in question.