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The Seasons Apartments Reviews (1)

[redacted] PLEASE SEE ATTACHMENTS [redacted]March 7, 2018 Erica C[redacted]Property ManagerThe Seasons Apartments8650 W. Rifleman St.Boise, ID 83704 [redacted] L[redacted]-[redacted]Resolutions ConsultantRevdex.comPO Box 1000DuPont, WA 98372 Dear [redacted],In response to complaint ID [redacted]. At the time when the prospect came...

in to initially tour the property prior to renting there was a change in the rental amount. The rental rate never changed from the time the applicant applied to the time of their move in date on 8/26/16 when the lease was signed. The resident did note wear and tear on the move in inspection form and some areas that were left less than clean at the time of move in. The same day these items were brought to our attention, maintenance went over to take care of all the cleaning items noted on the move in inspection form. Shortly after the move in date maintenance was called out for another work order and the resident mentioned the drip pans and those were replaced with new drip pans. At the time when the resident gives their 30 day notice, a "Move Out Cleaning Checklist" is sent with other documents to help prepare the resident to vacate the apartment. The checklist includes replacing the drip pans as part of returning the apartment to its original condition. Our maintenance staff spent approximately 4.5 hours cleaning in order to make the apartment move in ready again. The carpets were cleaned less than 30 days prior to the new move in occurred. The previous resident moved out on 7/25/16. The carpets were additionally cleaned a second time at the request of the resident after the move in had already occurred based on the continued concern that the carpets were not clean. In order to return the unit to the original condition the carpets were then again cleaned at the time of move out to prepare the apartment for the new incoming resident. The charge for the carpet cleaning does come out of the resident's deposit, as stated in the Lease Agreement. Any nail holes that were left by previous residents are taken in to account at the time of move out. However, due the nail holes that were patched by the resident, paint was required to conceal those patches. We also needed to paint and patch the area above the fireplace where a television was mounted. The documents that are sent to each resident when they give notice ask that residents do not attempt to patch nail holes and doing so will result in painting charges.  As for the smell of pet urine in the apartment, none of our staff have been able to detect the smell. We did on more than one occasion attempt to Kilz the area under the kitchen sink where the resident indicated the smell was coming from. The collapse of the carports was an unforeseen disaster due the tremendous amounts of snow and ice during the winter of 2016 and in no way is related to a lack of maintenance. In addition, there were not any letters or documents of any kind that residents were made to sign waiving responsibility.  In addition, I have attached invoices for the carpet cleanings arid photos of the apartment's condition at the time of move out. I have also attached the other documents that are sent to each resident at the time they give notice. Sincerely, Erica C[redacted]Property ManagerThe Seasons Apartments

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Address: 8650 West Rifleman Street, Boise, Idaho, United States, 83704

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www.theseasonsboise.com

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