The Seasons of Cherry Creek

Tell us why here...Revdex.com: Respond to Complaint Please see the attached letter that was sent from our attorney on 9/23/ The deposit in the amount of $was mailed on 9/23/via USPS to [redacted] as requested: [redacted] [redacted] ***.Today, Oct 7th I spoke to attorney [redacted] @ [redacted] and asked him to please ask [redacted] if he received the deposit According to our records, the check hasn't been cashed If he hasn't, I asked for a different manner in which we could get it to him [redacted] will contact me after he speaks with [redacted]

Complaint: ***
I am rejecting this response because:
I keep hearing about a check being sent This letter even mentions that a check is enclosed Where is the check? Again, the Seasons continues to promise a refund check, but no check has actually been sent
Sincerely,
*** ***

Tell us why here...Revdex.com: Respond to Complaint Please see the attached letter that was sent from our attorney on 9/23/16.   The deposit in the amount of $350 was mailed on 9/23/16 via USPS to [redacted] as requested:  [redacted]  [redacted].Today, Oct 7th I spoke to attorney [redacted] @ [redacted] and asked him to please ask [redacted] if he received the deposit.  According to our records, the check hasn't been cashed.   If he hasn't, I asked for a different manner in which we could get it to him.  [redacted] will contact me after he speaks with [redacted].

Complaint: [redacted]
I am rejecting this response because: They have incorrectly stated facts.7/14:  Emailed property manager, [redacted], with updated and correct forwarding address.  She responded the same day confirming receipt of the the new forwarding address.They claim to have mailed a refund and statement on 8/23, but can't provide a tracking number or receipt that it was mailed.  They also claim to have mailed it to a previous address which is not a valid return.  The mail was not at the previous address.  They also claim to not receive certain emails I sent.When I finally was able to convince them to email me a statement of deductions I discovered they kept the entire over payment of July rent, in excess of $1,000.00 and my security deposit.  The refund they offered was $148.14.They did not comply with Colorado Revised Statute s 38-12-103 and return the security deposit or refund with itemized deductions within the 60 days.  Colorado Law provides for treble damages when the landlord refuses to return the security deposit.  Treble damages would put my refund over $2,000.I tried to negotiate with the manager considering they were in violation of the law.  I offered to compensate them for part of any repairs even though I am entitled to a full refund at this point.  [redacted] refused.I am owed at least $1,283.06 - not including any treble damages as provided by law.  Their statement in this thread that they have sent $350 via USPS can only be considered a lie until proven otherwise.  Without a tracking number or receipt of the check, it is just another false statement.  They have also neglected to state where the check was sent to.  They have also failed to tender the full refund amount due.  $350 is the security deposit and does not include the over payment of rent to which I am entitled.
Sincerely,
[redacted] ·         7/11 – Resident moved out·         8/23 – Mailed resident move out statement and refund to forwarding address that was listed on written notice to vacate as it was not provided when keys were returned at the time of move out.·         8/29  - [redacted] emailed asking were his SD was and I informed him that is was recently mailed and to let me know if he had any further questions·         9/14 – I was copied on an email to the Community Manager that his move out refund was not received and threatened treble damages. At that time, we discovered that he provided us with another forwarding address on 7/14 but that information was not in the file when I received the file for move out processing·         9/15 – I emailed him letting him know that I would be happy to re-issue the check that day and asked where he would like it mailed·         9/16 – He replied to my email·         “I will see if the previous address has my mail this weekend. In the meantime could you send me a copy of itemized deductions?”·         9/16 (Fri) – I sent him the itemized statement and informed him that I had the check cut and ready to be sent and that I still needed his mailing address verified·         9/20 – He responded stating that I didn’t send him his itemized statement via email and threated treble damages.  I then forwarded him my response with his itemized and requested his address to be verified·         9/21 – Mailed re-issued check to other forwarding address·         9/21 – He emailed us stating he was sending a Demand Letter with temple damages and disputing carpet charges·         9/21 – [redacted] emailed him back and sent carpet photos·         9/21 – He spoke to Mgr and wanted carpet costs waived, request declined as the charges are valid so he stated he was sending over the SD Demand·         9/21 – SD Demand received. 9/23 - Replied to demand and issued a check for the full security deposit of $350, mailed via USPS. ·         7/11 – Resident moved out·         8/23 – Mailed resident move out statement and refund to forwarding address that was listed on written notice to vacate as it was not provided when keys were returned at the time of move out.·         8/29  - [redacted] emailed asking were his SD was and I informed him that is was recently mailed and to let me know if he had any further questions·         9/14 – I was copied on an email to the Community Manager that his move out refund was not received and threatened treble damages. At that time, we discovered that he provided us with another forwarding address on 7/14 but that information was not in the file when I received the file for move out processing·         9/15 – I emailed him letting him know that I would be happy to re-issue the check that day and asked where he would like it mailed·         9/16 – He replied to my email·         “I will see if the previous address has my mail this weekend. In the meantime could you send me a copy of itemized deductions?”·         9/16 (Fri) – I sent him the itemized statement and informed him that I had the check cut and ready to be sent and that I still needed his mailing address verified·         9/20 – He responded stating that I didn’t send him his itemized statement via email and threated treble damages.  I then forwarded him my response with his itemized and requested his address to be verified·         9/21 – Mailed re-issued check to other forwarding address·         9/21 – He emailed us stating he was sending a Demand Letter with temple damages and disputing carpet charges·         9/21 – [redacted] emailed him back and sent carpet photos·         9/21 – He spoke to Mgr and wanted carpet costs waived, request declined as the charges are valid so he stated he was sending over the SD Demand·         9/21 – SD Demand received. 9/23 - Replied to demand and issued a check for the full security deposit of $350, mailed via USPS. ·         7/11 – Resident moved out·         8/23 – Mailed resident move out statement and refund to forwarding address that was listed on written notice to vacate as it was not provided when keys were returned at the time of move out.·         8/29  - [redacted] emailed asking were his SD was and I informed him that is was recently mailed and to let me know if he had any further questions·         9/14 – I was copied on an email to the Community Manager that his move out refund was not received and threatened treble damages. At that time, we discovered that he provided us with another forwarding address on 7/14 but that information was not in the file when I received the file for move out processing·         9/15 – I emailed him letting him know that I would be happy to re-issue the check that day and asked where he would like it mailed·         9/16 – He replied to my email·         “I will see if the previous address has my mail this weekend. In the meantime could you send me a copy of itemized deductions?”·         9/16 (Fri) – I sent him the itemized statement and informed him that I had the check cut and ready to be sent and that I still needed his mailing address verified·         9/20 – He responded stating that I didn’t send him his itemized statement via email and threated treble damages.  I then forwarded him my response with his itemized and requested his address to be verified·         9/21 – Mailed re-issued check to other forwarding address·         9/21 – He emailed us stating he was sending a Demand Letter with temple damages and disputing carpet charges·         9/21 – [redacted] emailed him back and sent carpet photos·         9/21 – He spoke to Mgr and wanted carpet costs waived, request declined as the charges are valid so he stated he was sending over the SD Demand·         9/21 – SD Demand received. 9/23 - Replied to demand and issued a check for the full security deposit of $350, mailed via USPS.