The Semrad Law Firm

I would like to say if you ever go to Atlanta office in the Perimeter area, please ask for the advisor Angie ***She was quick in answering all my emails, very helpful explaining things I didn't understand about my chapter I give her five starsVery friendly over the phoneI really enjoy talking to her

I spoke with Ciara on today regarding my case she was very informative and knowledgable and most of all very very professionalShe answer everything that I ask herI would definitely rate her the highest that she can be ratedCiara keep up the excellent customer service

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@robertjsemrad.com
I have reviewed Ms***'s caseThe delay in discharge was caused because the trustee did not have a copy of Ms***'s tax
returnUpon learning this, Ms*** did provide a copy of the return, which we forwarded to the trusteeWe represented Ms*** at the motion to dismiss and were successful in having the motion withdrawnHowever, this triggered a new case audit which slightly changed that amounts due to each creditor
This afternoon, I called the Trustee's office and they confirmed they will be sending the final disbursement on Friday, May 22ndOnce these checks are cleared, the trustee will close out the case and refund the balance to Ms***I left a message for the team leader requesting that this process be expedited and have not heard back yet
I understand Ms***'s frustrationShe has paid her case off since the beginning of the yearHowever, my office represents only Ms ***The Trustee represents the creditors and the estate and we have no influence over the time it takes for her office to close out a caseIn the past cases where we have asked the Court to intervene, the Court has given wide latitude to the Trustee regarding the closing process
I will continue to monitor this case and will keep Ms*** updated as to the progress
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr*** called me and advised of his findings and I feel more confident that my case will come to a end very soonMr*** has provided me with his contact information and stated he would follwith me

Initial Business Response /* (1000, 8, 2014/07/21) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@robertjsemrad.com
On Thursday June 26, 2014, Ms *** file chapter bankruptcy with our firm because she needed to get her vehicle back that
had previously been repossessed by the finance company*** *** an attorney with our firm filed Ms***'s case and immediately contacted the finance companyHe gave the finance company notice that Ms*** filed bankruptcy and requested the release of the vehicleThe finance company wanted proof that Ms*** had insurance on for the vehicle before releasing it to herMr*** faxed the notice of the bankruptcy filing and a copy of the binder page of state farm insurance that Ms*** just purchasedLater on that day the Finance company contact Mr*** informing him that they wanted a copy of the Declaration page from state farm as proof of insuranceMr*** immediately called Ms*** and left a message with her boyfriend that Mr*** needed a copy of the declaration page from State Farms
On Friday June 27th, Mr*** again called the client again and informed her boyfriend that Mr*** needed a copy of the declaration page from State FarmsAt the same time another attorney *** *** began working on Ms***'s case to help expedite the release of her vehicleMr*** contacted a representative for the finance company and explained the insurance was not a prerequisite to releasing the vehicle, and that the binder page for the insurance had been sent to the finance company
On Monday, June 30th, Mr*** contacted Ascension Capital, who is handling the bankruptcy matter for the finance company, and left a message for Mr*** That same day, Mr*** talked to client's boyfriend, and let him know we were waiting for the release of the vehicleThat same day, Mr*** was contacted by Mr*** at Ascension Capital, and requested the insurance be sent over againThe insurance information was resent to Mr*** that day
In the meantime, another attorney at the firm, *** *** had been in contact with Ascension Capital's attorney, who recommended the vehicle be releasedApparently in the time between June 30th, and the Fourth of July weekend, the finance company did issue a release to the repossession company who was still in possession of the vehicleUnfortunately, this information was not disclosed to our firm
On July 7, 2014, Mr*** again contacted Mr*** at Ascension Capital, and was told the vehicle was recommended to be released, and that he would check with the finance company to see if they had compliedThat same day, Mr*** contacted Mr*** and told him the vehicle was, in fact, released on July 1, 2014, and provided the information to Mr*** Immediately afterwards, Mr*** contacted Ms*** and provided her with the release informationLater that afternoon, Mr*** followed up with Ms***, and verified she had made an appointment to retrieve her vehicle

Complaint: ***
I am rejecting this response because: I responded to *** *** email during the week of November and requested the plus 335$ the additional filing feeI have sent at least emails and left a voicemail for him and his assistant and have not receiv d a response. I also emailed numerous times during the week of November and still no responseI am expecting $per his suggestion along with $that I had to file with a new attorney.
Sincerely,
*** ***

*** *** case was dismissed on November 5, and *** *** did contact the office prior to the dismissal. The attorney from my office mistakenly noted
that *** *** desired that her case be dismissed. Upon catching the error, we could have
vacated the dismissal order
or filed a new case on *** *** behalf. We recommended *** *** file a new case
and offered to do so for free because a new case will provide *** *** with
much more financial benefit than her previous case. *** *** opted to leave her case dismissed
but file with a new firm. In order to
resolve her grievance, we have offered *** *** a full refund in the amount of
$813.33, which represents $1,in total funds paid to the firm less expenses
in the amount of $for court filing fees, credit reports, and credit
counseling. I will await her response

Mrs*** is correct in most of her allegations. She did file a Chapter bankruptcy with our firm in and did pay off the balance in April 2016. Currently, she is eligible for a discharge and we are awaiting the Chapter Trustee to close the case. Unfortunately, my
office only represents Mrs***, not the Chapter Trustee. The Trustee, *** *** is court appointed and reports only to the United States Trustee. Upon receiving this grievance, I contacted the managing attorney for the Chapter Trustee, *** *** Mr*** informed me that the case was recently audited and will be closing shortly. He assured me that he is watching the case to make sure it moves along in the process. If the case has not moved ahead by the end of August, I will file a motion to compel the Trustee to close the case. However, I am reluctant to file such a motion as the United States Bankruptcy Court is very deferential to the Trustee’s process. This morning, I called Mrs*** and spoke to her spouse, Tony ***I assured Mr*** that I will monitor this case to make sure is closes

Good morning,I have a complaint against this company, I filed bankruptcy back in 06/2018 and they were deducting $276.00 each pay period for service that they didn't provide. I have emailed, called and asked for a refund of which consists of over $3,000.Now they're saying that that money is not due back to me.I started receiving letters from different attorneys stating that my case has been dismissed from *** which I feel is unproffesional. I'm writing to see if you all can assist with my $3,000 that's owed to me, and once they dismissed my case a deduction of $276 was deducted from my account on top of that once I filed, the payday loan still deducted $400.00 from my account which i'm due for that amount as well..I don't have $3,000 to just hand over not on my budget.Now i'm stuck with a bankruptsy on my background for 7yrs.I feel they were not only unproffesional but rude, inconsiderate and snotty. I never received any good news from that company since I filed so now they feel they can just take money from customers and walk away just like that? I think not can you all please help me. thanks

Very good experience! Professional staff and seamless processNo complaints at all, and I'm debt free!!

I have worked with this law firm for a little over 5 years now. I am happy to say that my dealings with them were good primarily because of the relationship that I had with one of their Paralegals by the name of Kyle ***. She was always attentive to our needs and was very respectful, responsive and knowledgeable. Because of her professionalism, I have no reservations referring people to work with The Semrad Law Firm,LLC. Thanks Kyle, you were a joy to work with!!!

I recieved a letter July 27th from *** of a overpayment and that I would be receiving a refund check in the amount of 1,392.13. and that it was mailed out to me. That was in July and I have not received my refund. I have called numerous times and left messages and no one has returned my calls. December 7 2018 I call the number on the letter again from trustee office and they claimed my check would be mailed out on the 19th of December which is today I call them to confirm that they have mailed it out and they said I had No check. I was counting on that money for my children it's the holiday and I have been more patient and understanding but I need my money and I would like to have it before Christmas can you please help me. contact numbers I have is *** also ***. I can pick up the check too. Thank You Brittany

Let me start by saying I thought I was doing the right thing by filing bankruptcy with these people, I was wrong! I was late on a payment a few times, I’m talking about a day or 2 late. The 1st guy I dealt with was so rude and nasty I was shocked. He left a nasty voicemail and when I finally called back he had the never to talk to me all crazy. I didn’t know that the lawyers or account ppl where debt collectors. 2nd time it happened the guy was extremely nice. The 3rd time I was left a nasty message and was told I NEEDED to call back. I called back and this guy was so disrespectful. He was so disrespectful that we ended up in a yelling match. I do not care who you are, it is a way you speak to people. Just because a person files bankruptcy doesn’t make them any less of a person. He belittle me on the phone and attempted to talk all crazy to me and that’s not something that no one should tolerate from people that are SUPPOSED TO BE PROFESSIONAL. I ended up hanging up in his face and a payment was not made. It’s bad enough I filed bankruptcy, but I should not be belittled because I did so. I made a terrible decision filing bankruptcy through these unprofessionals. From the time I filed up until now I have nothing good to say about them. I’m basically paying $1800 to be belittled and disrespected.

Initial Business Response /* (1000, 10, 2014/08/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@robertjsemrad.com
On July 21, 2014, [redacted], the supervising attorney at Robert J. Semrad & Associates contacted [redacted] after...

receiving this Revdex.com complaint. She explained to Mr. [redacted] that she was confused about the money she had paid to the firm back in 2013 to have her first case filed and also the money she paid to the firm April 2014 to have her current cased filed. Ms. [redacted] explained to Mr. [redacted] that back in 2013 she paid $350 by a check and two days later on July 22, 2013 she paid another $350 by electronic debit from her checking account to have her first case filed. Mr. [redacted] informed her that our records show we never deposited the check. Moreover, Mr. [redacted] explained that our system notes indicate that Ms. [redacted] called in on July 22, 2013 to inform us she was putting a stop payment on the check and she wanted to pay $350 by debit to have her case filed. Mr. [redacted] asked her to go back and check to see if the check was ever deposited but our records indicate that the check was never deposited after she informed us she was putting a stop payment on it.
Next, Ms. [redacted] explained how she is confused with regards to the money she paid to refile her current case and how it was applied to the attorney fees in her previous dismissed case. Mr. [redacted] explained to Ms. [redacted] at the time her first case was dismissed she owed our law firm over $1900. Ms. [redacted] said when she paid us $1060 to refile the case she thought that would go to the fee in the current case and that fee would only be $1900, the amount she owed us for the previous case. Mr. [redacted] informed her that the law firm took the $1060 and applied to the outstanding balance from the previous case. Moreover, the law firm waived the remaining $866 she still owed at the time she filed the current case. He then informed Ms. [redacted] that at the time we filed the new case for her she agreed to have Robert J. Semrad & Associates represent her for $4000.
Ms. [redacted] claimed that no one told her how we were applied the $1060 or that we were charging her $4000 for the current case. Mr. [redacted] explained to her this would have all been explained to her while she was preparing her new case and that we put it in writing as well for her to sign. Mr. [redacted] informed her that he reviewed the documents she signed and Ms. [redacted] had in fact signed the model retention agreement that clearly stated our firm was charging $4000 to represent Ms. [redacted] in the new case.
Mr. [redacted] asked her to please check her records to see if the $350 she gave our firm as ever deposited. On June 23, 2014 Mr. [redacted] spoke to Ms. [redacted] over the phone and she informed Mr. [redacted] that she was still waiting to hear back from the bank with regards to whether the $350 check was deposited back in July of 2013. Furthermore, as an accommodation to Ms. [redacted], the firm has agree to apply the $1,060 that Ms. [redacted] previously paid towards the previous balance to the current legal services and waive any claim towards the prior balance.
Initial Consumer Rebuttal /* (3001, 13, 2014/08/13) */
Yes, the firm contacted me regarding the case and I was able to speak with [redacted] and he agreed to apply the $1060.00 to the New case and that I should receive the letter in the mail indicating this change. I am satified with this offer. I'm just waiting for the letter of proof to make sure the changes are made to the balance with the Trustees Office.

I entrust this firm to file petitions and address what maybe required of me. They have not been communicating with me effectively. They didn't respond to an objection of my bankruptcy plan and now the Trustee has put in a Notice to Dismiss. No one will respond to my emails and the *** who I was most recently corresponding with, said he was aware of the Mortgage Companies objection and would address it on my behalf. I was just told today, he was no longer with the firm. No one followed up with me and I still don't know what I can do to help my self in this matter.

Initial Business Response /* (1000, 6, 2015/09/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@semradlaw.com
It appears that we have done a very good job for Ms. [redacted]. However, our collections manager should never have spoken to her...

in a terse manner. I advise Ms. [redacted] that I she will not be contacted by the collection manager and that she can take whatever time she needs to get back on her feet. She advised that she felt better about the situation and will call us when she is able to make payment arrangements.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received call from Mr. [redacted]. He listened, apologized and spoke to me with respect. He afforded me the opportunity to get financially stable to satisfy my debt with Debtstoppers. I appreciate that and am satisfied with the response.

The Semrad Law Firm has been nothing but professional and courteous! I have been communicated with constantly and every question I had I got quick responses. I would definitely recommend! I was referred to Semrad Law Firm and I will do the same! My experience has been great! Thank you Semrad Law Firm!

My experience at the law firm was excellent!!!!!! Sully [redacted] :-):-):-):-):-) 5 stars

Initial Business Response /* (1000, 8, 2015/03/25) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@robertjsemrad.com
The firm did agree to represent Mr. [redacted] in his Chapter 13 bankruptcy case for a flat fee of $4,000 plus costs of $379.00...

for the filing fee, credit reports, credit counseling and tax transcripts. I have enclosed a copy of the retention agreement to this response. In addition to preparing all of the bankruptcy pleadings, the firm represented Mr. [redacted] at the 341 Meeting of the creditors and appeared in court twice on his behalf.
Upon reading this grievance, I did call Ms. [redacted] West to resolve her complaint and left a detailed voice message. In light of her father's recent health challenges and to maintain good will, the firm will waive any balance owed by Mr. [redacted]. I have informed [redacted] not to contact the [redacted] again.

I am not pleased with Debt Stoppers! I feel like they look down on anyone that comes to them for help. I received a call today from an Attorney from their office looking for payment. as it stated on their papers they give you to call their office within 48 hours before payment is deducted from out of your account I followed the directions and left a message on their voice mail stating that I wouldn't be able to pay them on the date I had scheduled and wanted to know if I could either have it changed or change the amount. the guy that was on the phone was threatening me and very very rude about it. he stated he never received a message from me, and that they would withdraw my case if I didn't pay them. I'm not sure if what they are doing is false advertising, but I intended on paying them the money but I feel like they are treating me like a fraudulent person because I filed bankruptcy.

Initial Business Response /* (1000, 7, 2014/05/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@robertjsemrad.com
We contacted the consumer immediately upon receipt of this grievance and filed his Chapter 13 Bankruptcy on May 14, 2014. In...

addition, we are going to lower our fee by $250. We regret any inconvenience that the delay has caused.