The Sentinel

------ Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DC< [redacted] >Date: Tue, Sep 6, at 1:PMSubject: Fwd: Complaint # [redacted] To: [redacted] ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Tue, Sep 6, at 1:PMSubject: Complaint # [redacted] To: " [redacted] " < [redacted] > I, [redacted] filed this complaint against the Carlisle Sentinel newspaper, requesting a refundToday, in the mail, I received my full refundThis complaint can now be closedThank you Sent from Mail for Windows

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Sep 6, at 1:PMSubject: Fwd: Complaint #***To: ***---------- Forwarded message ----------From: *** Date: Tue, Sep 6,
at 1:PMSubject: Complaint #***To: "***" I, *** * *** filed this complaint against the Carlisle Sentinel newspaper, requesting a refundToday, in the mail, I received my full refundThis complaint can now be closedThank you. Sent from Mail for Windows

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Sep 6, at 1:PMSubject: Fwd: Complaint #***To: ***---------- Forwarded message ----------From: *** Date: Tue, Sep 6,
at 1:PMSubject: Complaint #***To: "***" I, *** * *** filed this complaint against the Carlisle Sentinel newspaper, requesting a refundToday, in the mail, I received my full refundThis complaint can now be closedThank you. Sent from Mail for Windows

------ Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[redacted]>Date: Tue, Sep 6, 2016 at 1:49 PMSubject: Fwd: Complaint #[redacted]To: [redacted]
---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, Sep 6, 2016 at 1:22 PMSubject: Complaint #[redacted]To: "[redacted]" <[redacted]>
I, [redacted] filed this complaint against the Carlisle Sentinel newspaper, requesting a refund. Today, in the mail, I received my full refund. This complaint can now be closed. Thank you.
 
Sent from Mail for Windows 10

Review: The Sentinel is unable to deliver a newspaper daily and on a regular basis and place the newspaper in a mailbox with a place specifically for the newspaper. This is a 94 year old woman that no longer drives. She has been getting the Sentinel for over 38 years. She has had to collect her paper which was thrown all over her yard. She has had to go in the middle of the busy road to collect her paper or she doesn't receive a newspaper at all. She has called, her daughter and grandson has called numerous times. There has been extensive emails sent. There is still a problem with getting a paper delivered everyday and placed in the newspaper slot in her mailbox. Why can't anyone at the Sentinel seem to get delivery of a newspaper done correctly.Desired Settlement: This is a 94 year old non driving loyal customer of the Sentinel. She has paid for a service which seems difficult for the Sentinel. She should be getting a paper everyday in the mailbox spot designated for the newspaper. Apologies are not working and the excuses are unnecessary. The employees at the Sentinel give the same response during every phone call. She should not be paying for the paper and should get it EVERYDAY in the proper RECEPTACLE free until they can deliver it on a daily basis. This company has TERRIBLE customer service. It is a newspaper placed in a box. How difficult can this be?

Business

Response:

May 13, 2014The Sentinel received the mailed complaint about this business – TD [redacted]. This complaint is regarding [redacted], [redacted], PA [redacted]. This complaint was regarding The Sentinel being unable to deliver a newspaper daily and on a regular basis and place the newspaper in a box specifically for the newspaper,The Sentinel has contracted with [redacted] Marketing Group, inc. for delivery of the newspaper. [redacted] then contracts independent contractors to deliver the papers each day. The Sentinel has sent numerous requests to [redacted] regarding this customer asking for resolution to the problem. [redacted] has terminated the original carrier and contracted with another person for delivery to this area. Delivery has still been a problem, and [redacted] continues to work with their carrier force to resolve this type of issues on a daily basis.[redacted]s grandson came in to the office and was very upset about the problem. The Sentinel apologized and told him that we recognized that there is a problem with delivery, and that it is being addressed at the highest levels within our organization. The Sentinel offered 3 months of The Sentinel paper at no charge to give us a chance to resolve the delivery problem. The grandson accepted this offer and left the office. -Please let me know if you have further questions regarding this issue.Thanks,

Review: On Sept.1, The Sentinel littered my property with a newspaper that was not desired nor requested. Furthermore, with our absence, this unattended product served as advertisement to all including potential burglars of our absence. On Sept. 3, I requested customer service of the Sentinel to respect my wishes and not to deliver any of their products to my property forever. I do not want their products and I do not want them littering my property. They agreed to put me on the no drop list. On Sept. 15, they once again littered my property with an undesired and unrequested newspaper. On Sept. 16, I once again asked them to respect my wishes and to cease and desist. I was promised no more deliveries. Yesterday, Sunday Oct. 27, the Sentinel once again littered my property with an unwanted newspaper. Apparently, this company has no respect for decent people and figure they can do anything they want in the pursuit of profit to the point of littering a person's private property.Desired Settlement: I would like a letter of apology from the publisher of the Sentinel with his/her solemn promise to stop delivering any and all Sentinel products to my property now, for the near future and for as long as I live at this address.

Business

Response:

November 5, 2013

Dear **. [redacted],

I would iike to take this opportunity to apologize for the inconvenience we caused you. Recently, we changed delivery contractors, which caused confusion as to the delivery of the Sunday select(free) to households in the [redacted] area.

Our delivery contractor has been contacted and instructed to stop all deliveries of any products to your house at 6 Melissa Ct., Carlisle, PA 17015, To the best of our ability, we will ensure that you do not receive any unwanted newspapers delivered to your house. Please accept our sincere apology for this error. I can be reached at ###-###-####. Thank you

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. **. [redacted]'s (Circulation Director of the Sentinel) apology and commitment not to deliver any more newspapers to my property is gracious and accepted. Hopefully, the delivery contractor will be conscientious in acting on this commitment. I thank **. [redacted] for his response and the Revdex.com for its assistance in this matter.

Regards,

Review: August 20, 2013

THE SENTINEL P O Box 130 Carlisle PA 17013-0130

Dear Publisher;

Receipt is acknowledged of your letter of Aug. 12 relative to the increase in rates.

Every week for four (4) weeks I mailed a day by day account of the newspapers, I received or DID NOT RECEIVE. My guess is, I might have gotten half a dozen papers in that period of time.

I repeatedly telephoned the requested phone number but nothing was solved.

Saturday, Sunday, and Monday (August 17-18-19) I received a paper and hoped the delivery problem was solved. TODAY —NO PAPER!

Are you going to have the nerve to charge my credit card for this past period?????

What will it take to get a reply?????

Very Truly YoursDesired Settlement: September 6. 2013

THE SENTINEL P.O.Box 130 Carlisle PA 17013-0130

Deat Publisher;

In

answer to my letter of August 20, copy of which is enclosed, YES YOU

HAVE THE NERVE TO CHARGE MY CREDIT CARDFOR THE FULL AMOUNT-$13.99.

I

have paid postage to write your office live (5) times plus this

communication and the letter I am sending to the Better Busineess Bureau

of Central Pennsylvania. To say nothing about the MANY times I have

spent on the phone, waiting my turn to speak to someone.

When I

received no Sunday paper on August 25, t phoned to report non-delivery

and request my copy. Naturally this call could not he made until MONDAY

Sept 26, when I was told my request for the paper to be deliverred

—-Absolutely NOT—MY ACCOUNT WILL BE CREDITED ! Now I am to wait a month

for my credit card bill to determine if any action was taken.

To put it mildly; there is a failure somewhere in your business organization.

I have been a subscriber more than 30 years. WHAT ARE YOU GOING TO DO FOR ME????

Very truly yours,

Business

Response:

September 17, 2013

Dear [redacted],

Our subscriber, [redacted], [redacted] has had delivery problems, caused by our new delivery service. We are working very hard to correct the delivery service issues. We apologize to [redacted] for the inconvenience we caused and in return we will send her a $10.00 Gift Card to [redacted] Stores. We will also be sure she receives the credits due.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please see attached rebuttal.

Regards,

October 5, 2013

Dear **. [redacted]:

Ref: ID [redacted]

Receipt is acknowledged of your letter of Sept 24 and copy of letter of Sept, 17 sent to you and me from the Circulation Director of The Seentinel.

The Circulation Director did

NOT address anything to me personally but he did indicate that I will receive a credit for papers not received. I purposely did not communicate with your office until I received my credit card billing. There was NO ADJUSTMENT for past papers not received and again I was billed for the total amount for subsequent deliveries.

As indicated in his letter of Sept. 17,1 did find a $10.00 Gift Card for [redacted] in the copy of the letter received.

Thank you for continuing with this matter.

Respectfully,

Business

Response:

September 17, 2013

Dear [redacted],

Our subscriber, [redacted] has had delivery problems, caused by our new delivery service. We are working very hard to correct the delivery service issues. We apologize to [redacted] for the inconvenience we caused and in return we will send her a $10.00 Gift Card to [redacted] Food Stores. We will also be sure she receives the credits due.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please see attached letter.

Regards,

October 18, 2013

Dear [redacted]:

Ref: ID [redacted]

Receipt is acknowledged of your letter of Oct. 15.

On Oct. 7 a message was received on my telephone answering machine requesting that I call [redacted] at the Sentinel. I dialed the number, asked for [redacted], and the female at the other end said “Maybe I can help you!” She offered this information: We have already given you a credit of $7.50 on your account but will ad another $8.00. You will continue to be billed the full amount and when you discontinue your subscription, we will extend the delivery to cover these credits.

My response was: this is not acceptable. To which she finally said (upon my request to speak to [redacted]) I am [redacted]. Then she said she would have to take it up with her boss.

The next day I received a telephone call explaining the information as stated in the message YOU received dated Oct. 11. I requested this information IN WRITING.

Thank you for informing me . To date I have NOT received anything in writing from the Sentinel When I finally get the billing, I will inform you.

Respectfully

Consumer

Response:

October 24,2013

Dear [redacted]:

RE: ID [redacted]

This is to inform you that I consider the above Claim CLOSED]

This date I received a telephone message from [redacted] of the Carlisle Sentinel assuring me that my subscription account is paid in full until the end of December.

This is very generous of the Sentinel and I am quite satisfactified!

Respectfully

Business

Response:

September 17, 2013

Dear [redacted],

Our subscriber, [redacted] has had delivery problems, caused by our new delivery service. We are working very hard to correct the delivery service issues. We apologize to [redacted] for the inconvenience we caused and in return we will send her a $10,00 Gift Card to [redacted] Food Stores. We will also be sure she receives the credits due.

Sincerely,