The Service Gurus

Dear Ms [redacted] Your refund was based on our current refund policy As stated in my previous email, we are willing to waive the $cancellation fee; however, all other fees are indeed services rendered within the past days It was my understanding after our conversation last week you believed roadside services were part of your service planWe discussed the actual features included in your planGuidepoint systems does not cover the costs of roadside servicesAs part of our concierge service we will connect you with a local service provider but we do not pay the costs associated with the services rendered Guidepoint is a stolen vehicle recovery company using satelite & wireless technology to track and recover stolen vehiclesAs part of our alert features we will contact our members if the a low battery is detected, but paying for the replacement or jump starting a vehicle is not part of the services It appears there was a misunderstanding as to the services purchased which led to further confusion during your call when your battery was dead As stated above we are willing to waive the cancellation fee of $and only bill the services used Sincerely, -- [redacted] Customer Service Manager Guidepoint Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Ms. [redacted]   Your refund was based on our current refund policy.  As stated in my previous email, we are willing to waive the $150 cancellation fee; however, all other fees are indeed services rendered within the past 90 days.    It was my understanding after our...

conversation last week you believed roadside services were part of your service plan. We discussed the actual features included in your plan. Guidepoint systems does not cover the costs of roadside services. As part of our concierge service we will connect you with a local service provider but we do not pay the costs associated with the services rendered.    Guidepoint is a stolen vehicle recovery company using satelite & wireless technology to track and recover stolen vehicles. As part of our alert features we will contact our members if the a low battery is detected, but paying for the replacement or jump starting a vehicle is not part of the services.   It appears there was a misunderstanding as to the services purchased which led to further confusion during your call when your battery was dead.   As stated above we are willing to waive the cancellation fee of $150 and only bill the services used.    Sincerely, --  [redacted] Customer Service Manager Guidepoint Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]