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The Sexton Companies, LLC

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The Sexton Companies, LLC Reviews (41)

Terrible first home experience
My experience with this company was terrible. I wouldn't even consider giving them one gold star. The sexton companies refused to renew my lease with no reason, kicking me out of my home in the middle of a housing market crisis. (No, it was not renovated, I had no outstanding dues, no complaints, nothing wrong on my part) Before that, my apartment was broken into and I was never given a complete answer as to whether or not I could break my lease that year and move. Not to mention, I found out I was the third unit in that building of 4 that had now been broken into. After having to find a new home, I get charged for carpet stains that were there when I moved in. One winter, I was blocked in from the snow plow and told to dig myself out. I put a fire out before it got out of control in my neighbors unit. There are termites. I can't imagine what the floors look like under the said "new carpet". My garden and new patio furniture was spray with paint. My bathroom flooded while maintenance went to lunch in the middle of fixing my leaking sink. The list goes on... Not once did the manger ever come out from behind the desk. I wrote a letter to the company addressing my concerns. I received no genuine response, no one taking any concern for the resident, rather, I came home to a letter stuck in my door (conveniently at the time to renew) that says I will not be able to renew, threatening me with eviction if I don't sign the provided paperwork saying I wont be renewing. This is just some of my experience... save yourself the time, money and energy. I would never suggest anyone to get involved with Sexton Companies/ M & J Management.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have the collection agency calling me for both apartments The second apartment was professionally cleaned including professional carpet cleaning Part of the stains on the carpet were a direct result of the infestation of mice There was a hole in the bedroom wall where the mice were coming in I do not feel it necessary for me to pay for the damage of the mice According to Indiana law the apartment complex is to send a letter within days In the documents The Sexton company provided us the letters are greater than days I would really like both to be dropped from the collection agency Thank you for your consideration in this matter Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I am not satisfied with this response because Sebring Court made it sound like I told them about my air only a week before moving outAs in my earlier complaint, NOT only did my air not work, but my heat never worked right eitherThere should be work orders on file showing when I called to complain about both my heat AND airUnfortunately, they did not leave me all the work orders like they are supposed toI know of at least 2-times where I asked over the phone for them to leave to work orders so I had some for my reference as wellMy air was not working well before the last week of my stay and he long holiday weekendWhen I called about my leaking air conditioner due to the tile falling, the supervisor told me he would have his crew in tomorrow to fix my airThey never came, that was on a ThursdayFriday comes, they never cameSince they aren't there on weekends, I called the following weekI was told due to the weather they couldn't get the correct freon levelThat whole week went past, again, nobody cameThey knew well before a week my air wasn't workingIt was almost months my air wasn't working and months (my entire stay) the unit wasn't working right at all causing me to spend extra money on my IPL bills that was unnecessaryI could have been saving money on my bills IF my unit was working correctlyHowever in the winter they told me my unit was fineAfter my air wasn't working properly in the spring, they found out there was indeed a problem! I understand it takes time to order parts, but not the rest of my stay thereEspecially when the matenance supervisor told me they would be there to fix it because my parts were in and never cameAs far as the mold, I have pictures of the mold in the unit and bathroom Regards, [redacted]

On 10/17/2015, I cosigned an application for an apartment for my stepson who filed an application online via their website that day On page of the application, he answered the question about a prior criminal conviction as YES A note on the application states: "A prior conviction does not constitute an automatic bar to rental at this property The type of conviction and when it occurred will be considered, as well as any other relevant facts and circumstances relating to the conviction." The agent and his supervisor, Kyle, were aware of this fact when they took a check for $($for background/credit checks, $for an apartment hold) and didn't provide any indication to us that he would likely be denied and we could save our money by not applying Two days later, my stepson received a denial email When I contacted Kyle about it, he stated: "it is our policy to deny any persons with a drug-related felony" I asked if they would consider the circumstances in his case which were that he was at the time (years ago) the crime was committed and it was a drug sale, not a violent, sexual or theft-related crime He has remained free of further trouble since the conviction and would appreciate consideration of these facts He said he would review with his supervisor and let me know of a change I attempted to contact him multiple times for a week for a decision, he never returned my call and I finally reached him and received a no answer today (after days) I stated to him that I considered their rental practices deceptive because they could have avoided this entire episode and saved us $(which they now refuse to refund), by simply telling us at the time of application that he would be refused an apartment This indicates a clear intention to "fleece" people with troubled pasts of their money with no intention of doing right by them I have learned from speaking with other apartment managers that this is common practice in the industry and a good source of income for them

To whom it may concern: This Resident vacated the apartment on May 31st before the work could be completed We had the work scheduled for Tuesday May 31st due to the holiday Maintenance did find an issue with the duct work that was causing the problems This is on the schedule to be repaired this week and before the next new resident moves in The gutters are scheduled to be cleaned by the end of this week (June 10th) We have them cleaned annually in the fall and on an as needed basis in between The ceiling tile will be replaced once the duct work is repaired There were no signs of mold in the unit The Property Manager did speak with the resident prior to vacating We attempted to resolve the matter prior to her vacating but with only being given days and a long Holiday weekend, Tuesday the 31st was the soonest repairs could be scheduled We do not compensate residents for high electric bills We make every attempt to resolve the issue.Thank youPaula C [redacted] Associate Vice President The Sexton Companies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI still want to know what occurred in January of regarding the handling of the credit on our account and the money ordersI still feel that there was initial wrong doing that occurred and this is being swept under the rugI highly doubt that we are the only ones that fell victim to improper handling of deposit money and I want to make sure this is investigated and the perpetrator is found Also, the credit noted on our account in the list of charges was $According to my calculations there is a $discrepancy in this number, the credit should have been $Therefore, I do feel that we are owed an additional $Thank you for working with us to resolve some of these charges Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below1) Air-conditioning unit doesn't work2) The intercom system doesn't workI was promised resolution to these problems when I reported them to the Revdex.com on 01/20/2016, so I reported them as resolvedSince then, I was told by the onsite manager that the intercom system wouldn't be repaired (intercoms are advertised as an amenity on their website even though they don't work)With respect to the AC system, I was previously told that it would be repaired once the temperature outside reached degreesI'm now told the nothing will be done until the "AC season" which The Sexton Properties have arbitrarily defined as beginning May 1st even though the temperature in my apartment is degree at midnight with the windows openThe owner's response to my initial complaint was to send me a letter stating that if I didn't like it here I could leaveRegards, [redacted]

We at the Sexton Companies appreciates hearing your feedback and apologize for the inconvenience and lack of immediate action on the part of the Darby Court OfficeWe have addressed this issue with the resident and have used it as a training opportunity with the office staffThe amount in question has been adjusted and the Manager of Darby Court has spoken directly to the resident to resolve the situationWe sincerely apologize for the the lack of communication in our office to resolve the situation immediately as promised Our residents satisfaction is our reputation and with that know that our doors our always open to resolve any situation that may arise quicklyJane A B [redacted] Associate Vice President The Sexton Companies

Re: [redacted] Account: After reviewing the above account we have made several revisionsThe pet fee charge of $ was removedThe carpet stain removal fee was $ as an estimate at the time of move outThe actual invoice from the vendor was $ The charge for the carpet stain removal was amended to reflect the actual invoice amountThe double coat of paint was charged by the vendor due to the bright white paint that you chose to repaint the wallsThe color of white that was used could not be covered by merely one coat of paint, so the $ for a double coat of paint charge still stands as we were invoiced for the extra paint and laborCopies of the invoices can be sent if desiredA new letter will be sent to you with the above noted revisions.Thank you, [redacted] ***

We apologize for the delay in responding; we have been unable to respond to the complaint onlineOur response is as follows: We are terribly sorry our apologies were not conveyed when the apartment was floodedPlease accept our belated apology When the carpet water was extracted, the carpet extractor applied a sanitizer and mildew inhibitorThe carpet was also professionally cleaned days later If the musty smell persists, please contact the office to schedule another cleaning with sanitizing and deodorizing Regards, [redacted] Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As of 9/15/15, Mr*** was refunded $of his $refundable Security Deposit
0.3pt;">The charges for the extra coats of paint and days of rent have been removed from his ledger and are no longer due to Carlyle CourtI have confirmed that Mr*** has received his $refund checkI have had multiple conversations with Mr*** regarding these charges, and he has agreed the carpet stain charges will remain of $If you have any further questions you may reach me at (317)843-2468, or [email protected] you, Beth M*** Carlyle Court Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The property isn't completely gated and one can easily walk onto the property via the cultural trailAlso, the gates that do exist are often inoperativeThe point of having a working intercom is to identify who it is your letting into the buildingThis is an amenity that is advertised and for which I'm payingWe recently had an armed intruder that got onto the property (no problem), got into my building (broken door), and robbed my neighbor at gunpointI think this is a serious safety concern which the owner is simply dismissing because the estimates they received to fix the problem is more than they want to payThey simply feel the expenditure isn't worth the safety and security of their tenantsThey have installed a new external AC unit so it should be determined shortly whether that fixes the problem or if there are other issues in the system
Regards,
*** ***

The management of the Gardens of Canal Court have been in contact with Mr*** on numerous occasions to communicate with him and to discuss his concerns. The Owner did at one point send a letter with an offer to allow Mr*** the option to break his lease (due to his numerous complaints and the fact that Mr*** does not seem happy residing at the Gardens of Canal Court). Mr*** chooses to reside in his apartmentThe most recent communication to Mr*** was that the intercom system does indeed work and does allow him to let guests/visitors in the building. It does not allow him to communicate back and forth through the intercom. The intended use of the intercom is to allow access to the building, not to communicate back and forth. We have enlisted the help of several vendors only to tell us that it is nearly impossible to troubleshoot this problem not to mention very costly. Mr*** is the only resident on property with this complaint. This is a gated community and guests/visitors have to notify the resident they are visiting in advance by phone or text to be allowed through the entrance gate(s). Once the visitor gets through the gate the resident obviously knows their guest is on the way and waits for them to use the intercom buzzer once they arrive at their apartment address. Once they arrive they wait to be buzzed in.
The a/c unit is scheduled to be replaced and then tested once the weather allows. The temperature outside has not consistently been warm enough for a vendor to even put this job on their schedule. Mr*** has been assured on numerous occasions that it is scheduledThe offer is still available to terminate his lease if Mr*** does not find our response to his concerns acceptable. It is our goal to provide an enjoyable home for all of our residents and we do our best at attempting a resolution to their concerns.
Respectfully,
Paula C***
AVP of Property Management
The Sexton Companies

Dear Revdex.com,The charges that were billed to Ms *** were all based on the conditions of the apartment when she vacated the unitPhotos were taken to verify the chargesI've also emailed the photos to Ms *** on 09/22/to indicate the chargesPhotos are also attached to this
email.As for the IPL billing for the duration in questionI have submitted a revision to subtract $from her current charges($IPL bill that bounced back to the property + $fee)If you have any other questions please feel free to contact me at (317) 486-8696.Sincerely,Tony D***Property ManagerDarby Court CommunityN High School RdIndianapolis, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that Darby Court and Sexton described the "written notice" given on forms on the contractI should reviewed the contract carefully before signing on itI have fault not reviewing the contract carefully.
However I think Darby Court also has half responsibility on this issueWhen I sent out email to Darby Court saying that my roommate and I are not continue our lease by the time it expires, there is no responseWhen we visit the leasing office, they didn't mention anything about the formI think they have duty to reminds me of the form
Besides, I was also charged $"Garage Fee" and $"Utility Admin Fee", which I don't think I should be charged forGarage Fee and Utility Admin Fee are not defined in contractI signed a separate contract for Garage in October and it says the lease for garage terminates by the end of July.
I would love to pay the rent and month to month fee, however I do wish Sexon could waive the garage fee and admin fee.
Regards,
*** ***

To Whom It May Concern:
The Property Manager (PM) at Canal Court has had a couple of different outside contractors look at the intercom system in the past and they have not been able to determine the problem or fix it. The PM recently contacted another company, Apple
Electric and they were able to come out on January 5th to look at the problem. They have determined that there may be a short or damaged wiring between the building and any one of apartments (including the complainants). Apple indicated that because it could be extremely time consuming and costly to break down the wiring for every unit that they would contact the manufacturer for possible insight or suggestions on repair. Apple Electric has contacted the manufacturer and we are waiting to hear back. Once we hear back from Apple Electric and providing they can make the necessary repairs, we will contract them to fix it. If they can not fix it for some reason, we will contact someone else.The A/C can not be looked at or fixed during this time of year or during these cold temperatures. When the outside temperature warms and weather permitting we will be able to look at the A/C unit for repair and/or replacementThe PM has been in contact with the complainant, *** *** and updated him on the progress. We are doing our best to take care of his concerns
Respectfully,
Paula C***
Associate Vice President
The Sexton Companies

I am writing in response to the complaint
filed by *** ***
"margin: 13.8pt 0in 0pt 0.2in; line-height: 13.5pt; vertical-align: baseline" class="MsoNormal">The check was mail to Mr. *** on October 2, 2014, from our
corporate office in IndianapolisMr*** was notified at the time
We apologize for the delay in refunding Mr
***'s moneyIf you have any further questions or concerns please do not hesitate to contact meSincerely,
*** ** ***
Property Manager

In regards to the labeling of the reason for
additional charges, it was misquoted on the invoiceI attached a copy of the
hand written note by the actual painter who completed the work in your previous
apartment homeI do apologize for that confusion
In regards to the $nonrefundable fee please refer to the copy
of your lease agreement that was attached to the original response to your
complaintBelow is the actual image from your lease agreement signed with by
yours and Eagle Creek Court
F. Non-Refundable
Redecorating FeeOwner hereby acknowledges receipt from Resident of the
additional sum of $250.00, which shall be deemed to be a non-refundable
redecoration feeResident hereby acknowledges that such fee shall be deemed
earned upon the execution of this Lease and shall not be refundable under any
circumstances
These are terms that were agreed on by you upon the signing and
execution of your lease contract with Eagle Creek Court Apartments
Community
Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have the collection agency calling me for both apartments.  
The second apartment was professionally cleaned including professional carpet cleaning.  Part of the stains on the carpet were a direct result of the infestation of mice.  There was a hole in the bedroom wall where the mice were coming in.  I do not feel it necessary for me to pay for the damage of the mice.  
According to Indiana law the apartment complex is to send a letter within 45 days.  In the documents The Sexton company provided us the letters are greater than 45 days.  
I would really like both to be dropped from the collection agency.  Thank you for your consideration in this matter.
Regards,
[redacted]

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Description: Apartments

Address: 9001 N Meridian Street, Indianapolis, Indiana, United States, 46260

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