The Sexton Companies, LLC

To whom it may concern:
This Resident vacated the apartment on May 31st before the work could be completed.  We had the work scheduled for Tuesday May 31st due to the holiday.  Maintenance did find an issue with the duct work that was causing the problems.  This is on the...

schedule to be repaired this week and before the next new resident moves in.  The gutters are scheduled to be cleaned by the end of this week (June 10th).  We have them cleaned annually in the fall and on an as needed basis in between.  The ceiling tile will be replaced once the duct work is repaired.  There were no signs of mold in the unit.  The Property Manager did speak with the resident prior to vacating.  We attempted to resolve the matter prior to her vacating but with only being given 7 days and a long Holiday weekend, Tuesday the 31st was the soonest repairs could be scheduled.  We do not compensate residents for high electric bills.  We make every attempt to resolve the issue.Thank you.
Paula C[redacted]
Associate Vice President
The Sexton Companies

The additional $100 charged to her account was mislabeled. The
additional charges for painting her...

apartment were not due to nicotine but
because the walls were found to be being excessively dirty. Because of this the
painters were required to do additional prep work and second coat required in
order to paint the walls adequately.
There are supporting documents on
file to show where Eagle Creek Court paid additional charges to repaint the
apartment after Ms. [redacted] moved out.
Community Manager
Eagle Creek Court Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I still want to know what occurred in January of 2013 regarding the handling of the credit on our account and the money orders. I still feel that there was initial wrong doing that occurred and this is being swept under the rug. I highly doubt that we are the only ones that fell victim to improper handling of deposit money and I want to make sure this is investigated and the perpetrator is found.
Also, the credit noted on our account in the list of charges was $538.03. According to my calculations there is a $47.62 discrepancy in this number, the credit should have been $585.65. Therefore, I do feel that we are owed an additional $47.62. Thank you for working with us to resolve some of these charges. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am sorry I did not get  a chance to respond in time due to the fact that I went into labor October 7th and was released from the hospital October 15. I delivered on October 10, 2015. I agree with the electric bill and service fee being subtracted ($74.77), as this was one of the things I wanted adjusted from my original complaint. I however feel as though $495 in damages is excessive. The original copy of charges stated that $400 was to replace the carpet and when I talked to Tony from Darby he stated $400 was for a cleaning and not replacement. The photos he has attached does not show $495 in damages to the apartment. $400 for cleaning a carpet in  a 1 bedroom apartment is very excessive. There were photos of the toilet which had rust stains in it due to the water minerals which is not under my control, if the toilet is not being used it is expected. There was also a photo of blinds in which there is a $60.00 charge for. Again I am not saying I don't owe anything, the appliances and carpet were all white and badge in color, there is expected to be some wear and tear over the course of 4 years. I still want another price adjustment and believe about $200 is more than enough to cover the cost of cleaning the apartment based on the photos provided. In other words the photos provided and the amount in damages they are asking for does not match up. I have been trying to communicate with Tony and with corporate. I have left messages with corporate 317 -846- 4444 and can not get a reply. I have also asked Tony to send me a revised copy of what is owed to my home address and he has not done so. I would rather have a copy of what they are asking in writing as opposed to what he is saying over the phone. So far the changes in letter should include -$74.77  from $569.77, I have none of that in a letter from Darby. Thank you, [redacted] ([redacted]) [redacted]
I wanted to share with you one thing. Tony was not honest with me when he explained the charges for the electric bill. Why are they now subtracting it from the bill? Initially, when I disputed the electric bill before contacting Revdex.com, Tony stated that I "left a bill behind" and that it was a " done deal" and that I would have to contact IPL. He never gave me proof of such bill, I never had a copy of it. This to me shows that this company believe that they can charge what they want and also carelessly bill residents. I have never missed a IPL payment and I over paid IPL. I have proof that a check in the amount of $99 was given to me from IPL in over payments.  Because of my pregnancy I had 6 family member's come in and help me clean the apartment. I was expecting my security deposit back in addition to about $250 that I had left over in over payments to them. That $250 was never accounted for, Tony stated that I" used it up", but I'm hot sure how- I wrote all of my checks in advanced all of the time. He never explained with understanding where the extra money went. Again nothing was ever sent to me as proof. I have all of my checks from 2011-2015 through my bank, Darby has not provided me with a true statement of where the extra money went. This is also in my original complaint.  [redacted] ([redacted]) [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) Air-conditioning unit doesn't work. 2) The intercom system doesn't work. I was promised resolution to these problems when I reported them to the Revdex.com on 01/20/2016, so I reported them as resolved. Since then, I was told by the onsite manager that the intercom system wouldn't be repaired (intercoms are advertised as an amenity on their website even though they don't work). With respect to the AC system, I was previously told that it would be repaired once the temperature outside reached 65 degrees. I'm now told the nothing will be done until the "AC season" which The Sexton Properties have arbitrarily defined as beginning May 1st even though the temperature in my apartment is 77 degree at midnight with the windows open. The owner's response to my initial complaint was to send me a letter stating that if I didn't like it here I could leave. Regards,
[redacted]

Hello!
I have attached two ledgers from Mr. [redacted] 2 separate accounts here at Westbury Court.
As you can see, the first apt. he resided in (#[redacted]) has a zero balance, so no money is due.
The second apt. he resided in (#[redacted]) has an outstanding balance due of $225, and the...

invoice for the cleaning is attached.If you have any further questions please feel free to contact me.
Thank you,
Beth M[redacted]
Westbury Court Property Manager
[email protected]

We at the Sexton Companies appreciates hearing your feedback and apologize for the inconvenience and lack of immediate action on the part of the Darby Court Office. We have addressed this issue with the resident and have used it as a training opportunity with the office staff. The amount in...

question has been adjusted and the Manager of Darby Court has spoken directly to the resident to resolve the situation. We sincerely apologize for the the lack of communication in our office to resolve the situation immediately as promised.  
Our residents satisfaction is our reputation and with that know that our doors our always open to resolve any situation that may arise quickly.
Jane A B[redacted]
Associate Vice President 
The Sexton Companies

Re: [redacted] Account:
After reviewing the above account we have made several revisions. The pet fee charge of $ 200.00 was removed. The carpet stain removal fee was $ 195.00 as an estimate at the time of move out. The actual invoice from the vendor was $ 115.00. The charge for the...

carpet stain removal was amended to reflect the actual invoice amount. The double coat of paint was charged by the vendor due to the bright white paint that you chose to repaint the walls. The color of white that was used could not be covered by merely one coat of paint, so the $ 245.00 for a double coat of paint charge still stands as we were invoiced for the extra paint and labor. Copies of the invoices can be sent if desired. A new letter will be sent to you with the above noted revisions.Thank you,
[redacted]

In
response to the consumer complaint from [redacted] . I have tried
contacting
"Georgia","serif";'>[redacted] numerous times after viewing the
file we will be revising the closeout and deleting a few charges and adding
only a carpet charge of $120.00. I spoke with [redacted] and I will be faxing
over the revise closeout charges today. Please email back when the fax is
received.
 
[redacted]
Sebring Court Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with this response because Sebring Court made it sound like I told them about my air only a week before moving out. As in my earlier complaint, NOT only did my air not work, but my heat never worked right either. There should be work orders on file showing when I called to complain about both my heat AND air. Unfortunately, they did not leave me all the work orders like they are supposed to. I know of at least 2-3 times where I asked over the phone for them to leave to work orders so I had some for my reference as well. My air was not working well before the last week of my stay and he long holiday weekend. When I called about my leaking air conditioner due to the tile falling, the supervisor told me he would have his crew in tomorrow to fix my air. They never came, that was on a Thursday. Friday comes, they never came. Since they aren't there on weekends, I called the following week. I was told due to the weather they couldn't get the correct freon level. That whole week went past, again, nobody came. They knew well before a week my air wasn't working. It was almost 2 months my air wasn't working and 6 months (my entire stay) the unit wasn't working right at all causing me to spend extra money on my IPL bills that was unnecessary. I could have been saving money on my bills IF my unit was working correctly. However in the winter they told me my unit was fine. After my air wasn't working properly in the spring, they found out there was indeed a problem! I understand it takes time to order parts, but not the rest of my stay there. Especially when the matenance supervisor told me they would be there to fix it because my parts were in and never came. As far as the mold, I have pictures of the mold in the unit and bathroom.
Regards,
[redacted]

We apologize for the delay in responding; we have been unable to
respond to the complaint online. Our response is as...

follows:
We are terribly sorry our apologies were not
conveyed when the apartment was flooded. Please accept our belated apology.
When the carpet water was extracted, the carpet extractor applied a sanitizer
and mildew inhibitor. The carpet was also professionally cleaned 4 days later.
If the musty smell persists, please contact the office to schedule another
cleaning with sanitizing and deodorizing.
Regards,
[redacted] Property Manager

On 10/17/2015, I cosigned an application for an apartment for my stepson who filed an application online via their website that day. On page 2 of the application, he answered the question about a prior criminal conviction as YES. A note on the application states: "A prior conviction does not constitute an automatic bar to rental at this property. The type of conviction and when it occurred will be considered, as well as any other relevant facts and circumstances relating to the conviction." The agent and his supervisor, Kyle, were aware of this fact when they took a check for $140 ($90 for 2 background/credit checks, $50 for an apartment hold) and didn't provide any indication to us that he would likely be denied and we could save our money by not applying. Two days later, my stepson received a denial email. When I contacted Kyle about it, he stated: "it is our policy to deny any persons with a drug-related felony". I asked if they would consider the circumstances in his case which were that he was 18 at the time (7 years ago) the crime was committed and it was a drug sale, not a violent, sexual or theft-related crime. He has remained free of further trouble since the conviction and would appreciate consideration of these facts. He said he would review with his supervisor and let me know of a change. I attempted to contact him multiple times for a week for a decision, he never returned my call and I finally reached him and received a no answer today (after 7 days). I stated to him that I considered their rental practices deceptive because they could have avoided this entire episode and saved us $90 (which they now refuse to refund), by simply telling us at the time of application that he would be refused an apartment. This indicates a clear intention to "fleece" people with troubled pasts of their money with no intention of doing right by them. I have learned from speaking with other apartment managers that this is common practice in the industry and a good source of income for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am dissatisfied with the response made by the Sexton Companies. I still believe I should not have to pay, firstly because now after I made my complaint does the reason for painting change when it was clearly written on the invoice and clearly stated by the property manager, second they still have not explained to me what my $250 dollar non-refundable security deposit was used for, and thirdly I took two boxes of magic erasers to the walls to make sure that they were cleaned. I also have a witness that was there when I looked at the invoices and that was also there to help me clean out my apartment.
 
Regards,
[redacted]

Review: This is the second time that our apartment has flooded due to the apartment complexes products. The 1st time a year ago was when their water heater broke and flooded the closet in our room, causing damage to shoes, expensive hand bags, and causing the room to smell musty. The apartment stated they wouldnt replace any of the shoes, handbags, or carpet; stating that was what home insurance was for even though it was their shabby equipment. Finally they did replace a 3x6ft piece of carpet only in the closet, when water had come out into bedroom carpet. This last time May 22nd, the apartment complex replaced a washer upstairs, however did not hook it up right and the water had come through the ceiling and caused carpet and wall damage throughout bedroom, closet, hallway, and into living room. We called and they had people come in to start drying the carpet. Our house was compeltely turned upside down. We could not get ahold of the apartment complex being after hours on a Saturday. They stated they wouldnt be able to do anything until Tuesday being a holiday weekend. They have refused to replace the carpet and did a 20min clean job. The entire apartment now smells musty, not to mention the possible mold contaminants we are breathing in.Desired Settlement: I would like an apology and for the carpet to be replaced. I feel because apartments are desired they dont feel they have to respect their customers, because there is someone right behind them to take their place

Business

Response:

We apologize for the delay in responding; we have been unable to

respond to the complaint online. Our response is as follows:

We are terribly sorry our apologies were not

conveyed when the apartment was flooded. Please accept our belated apology.

When the carpet water was extracted, the carpet extractor applied a sanitizer

and mildew inhibitor. The carpet was also professionally cleaned 4 days later.

If the musty smell persists, please contact the office to schedule another

cleaning with sanitizing and deodorizing.

Regards,

[redacted] Property Manager

Review: On January 2nd I moved in to Eagle Creek Court Apartments, a Sexton Companies owned establishment, located on Cunningham Road in Speedway Indiana. When I moved in I signed my lease and paid my security deposit of $300, $250 was nonrefundable and $50 was refundable, along with my first months rent. On the expiration of my lease 13 months later I had decided to move out. When I moved out my friend and I used the weekend to make sure that the apartment was thoroughly cleaned. When I returned my keys they just took them and did not do a walkthrough with me to check everything out. A few weeks later I received a bill in the mail from Sexton Companies stating that I owed them $250 for carpet stain removal. I went in the following day to the apartments to see what the invoices said, the second coat of paint stated that I had been charged $100 for nicotine stains on the wall. I was confused about this invoice because yes, I am a smoker but I never once smoked in my apartment. The property manager said there was nothing she could do because they had to charge me what they were charged. So I decided to call the manger that was above the property manager's head to discuss my dilemma with her. After weeks of repeated calls and voicemails the manager finally called me back. I raised the question to her about what the use of my nonrefundable was, and she said that it was used to get the apartment ready for me to move in. This statement confused me because why would they charge me to get the apartment ready for me. After hanging up I was looking through paperwork that Eagle Creek Court had given me when I moved in that stated that the $250 was a redecorating fee that they charged. I fill that if I was charged this fee to redecorate my apartment upon move in that I should not be charged again for the same redecorating amount upon my move out.Desired Settlement: As stated above I feel like I should not have to pay a redecorating fee when I already paid a redecorating fee upon my move in.

Business

Response:

The additional $100 charged to her account was mislabeled. The

additional charges for painting her apartment were not due to nicotine but

because the walls were found to be being excessively dirty. Because of this the

painters were required to do additional prep work and second coat required in

order to paint the walls adequately.

There are supporting documents on

file to show where Eagle Creek Court paid additional charges to repaint the

apartment after Ms. [redacted] moved out.

Community Manager

Eagle Creek Court Apartments

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am dissatisfied with the response made by the Sexton Companies. I still believe I should not have to pay, firstly because now after I made my complaint does the reason for painting change when it was clearly written on the invoice and clearly stated by the property manager, second they still have not explained to me what my $250 dollar non-refundable security deposit was used for, and thirdly I took two boxes of magic erasers to the walls to make sure that they were cleaned. I also have a witness that was there when I looked at the invoices and that was also there to help me clean out my apartment.

Regards,

Business

Response:

In regards to the labeling of the reason for

additional charges, it was misquoted on the invoice. I attached a copy of the

hand written note by the actual painter who completed the work in your previous

apartment home. I do apologize for that confusion.

In regards to the $250 nonrefundable fee please refer to the copy

of your lease agreement that was attached to the original response to your

complaint. Below is the actual image from your lease agreement signed with by

yours and Eagle Creek Court.

F. Non-Refundable

Redecorating Fee. Owner hereby acknowledges receipt from Resident of the

additional sum of $250.00, which shall be deemed to be a non-refundable

redecoration fee. Resident hereby acknowledges that such fee shall be deemed

earned upon the execution of this Lease and shall not be refundable under any

circumstances.

These are terms that were agreed on by you upon the signing and

execution of your lease contract with Eagle Creek Court Apartments.

Community

Manager

Review: I am getting charged by Sebring Apartments for money that I should not owe them. For example, my last day of my lease was May 31, 2014. I moved out and had my keys turned into the office on May 31,2014. I received a letter in the mail stating that they are charging me rent for June 1, 2014 in which I was not living there. They are also charging me a fee for a "tub charge." I made sure that the apartment was completely cleaned before I left. I do not believe that I should have to pay these charges.Desired Settlement: I would like the $50.00 paid to me and I should not have to pay the owed amount nor should I have this taken from my refund deposit.

Business

Response:

In

response to the consumer complaint from [redacted] . I have tried

contacting

[redacted] numerous times after viewing the

file we will be revising the closeout and deleting a few charges and adding

only a carpet charge of $120.00. I spoke with [redacted] and I will be faxing

over the revise closeout charges today. Please email back when the fax is

received.

Sebring Court Manager

Review: The Gardens of Canal Court apartments requests a $100 wait list deposit in addition to application fees when you apply to live there. However, they stated that I would receive the $100 back if I decided to not live there. Unfortunately, I had to move elsewhere and cancelled my spot on their waiting list. When I asked when I would receive my refund, I was told a different story each time I called. For over two months I have received excuse after excuse as to why they have not refunded my money. They tried to blame the postal service, they tried to blame me, as well as blame anything else they could think of. I keep getting told that the check was mailed out but they cannot provide proof of this and I have yet to receive the money. In sum, they refuse to refund the money ($100) that I am owed.Desired Settlement: I want to be refunded the $100 that I am owed.

Business

Response:

I am writing in response to the complaint

filed by [redacted].

The check was mail to Mr. [redacted] on October 2, 2014, from our

corporate office in Indianapolis. Mr. [redacted] was notified at the time.

We apologize for the delay in refunding Mr.

[redacted]'s money.If you have any further questions or concerns please do not hesitate to contact me.Sincerely, [redacted]Property Manager

Review: The apartment building that I live in has a alarm in the hallway that is set up for 12-14 units. The alarm goes off at all times of the day and night. It is very loud and difficult to tune out. The alarm is not going off because of a security breach; it is going off because of a malfunction. This has been reported to the leasing office for more than 15 months. Whenever it is reported; one of two things happens. Either someone will come out and disengage it which gives temporary relief or I will be given an excuse that the wiring is bad, the battery is malfunctioning, a part is being ordered-but nothing is ever done to completely fix the problem. Most of the residents in my building have moved and I am the only one left. I have asked the leasing office to give me a key or code so that whenever it goes off&malfunctions (as it normally happens during the late night when office is closed); I can turn it off myself; but management has refused this. I have asked for the alarm to be relocated to another building; but this has not happened. My safety is in jeopardy because the alarm going off is a normal occurence and no one pays attention to it. So if something were really happening; the perpetrators would get away. Secondly; my sleep is being greatly compromised. I have an intense job that requires concentration and quick thinking. I went into work today exhausted because the alarm kept me up all night. I can't tell you the number of times that this has been reported to management and nothing has been done. I am an excellent tenant paying my rent early or on time EVERY SINGLE MONTH. There is supposedly a noice ordinance; but this complex is in violation of it by not fixing this alarm problem. I will be notifying the complex of my complaint to you. Any help that you can give me would be greatly appreciated. I would like the alarm removed from my building. Thank you sincerely.Desired Settlement: I would like the alarm removed from my building or if that is not possible; I would like a key to be able to turn off this alarm.

Business

Response:

On 8/9/13 Westbury Court received a complaint involving an alarm buzzing at hallway [redacted] Drive. Upon receipt of this complaint maintenance went to the hallway and fixed the alarm. Within a week or so, there was another complaint after work hours in which maintenance silenced the alarm. Once again, we thought the issue was fixed. Once we received a third complaint Westbury called out [redacted] alarm Company to address the situation. Due to a heavy work schedule it took a few days for them to arrive. During this wait period if the alarm started to buzz, we would simply silence it. After the alarm company came to make the repairs, management made the assumption it was an issue that had been repaired and taken care of. Unfortunately, it was not. The next complaint was given to our corporate office. At that time we called another alarm company, [redacted], to come out and repair the box. They came out the same day and had to schedule the time consuming repairs for the following day. Within two days of the final complaint, the fault in the wiring had been found and repaired. We regret our resident was inconvenienced and had to complain several times before the situation was remedied.

Thank you,

Westbury Court Property Manager 317-875-[redacted] (ph) 317-875-0011 (fax)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am unable to see the portion of the response that states what Westbury did. I have viewed this on 2 seperate computers and the response does not come up. I will tell you that the 2 options mentioned in my initial complaint-remove the alarm or give me a key to it--neither were done. I have not heard the alarm for the last couple of days. My hope is that it is fixed; but I am not sure of that. When I spoke with one of the apartment associates recently; I inquired about receiving a discount on my rent because of the HUGE inconvenience this has caused me. She stated that she would check with corporate; but I have heard nothing back. Please advise. Thank you for your help; without your intervention; I'm certain that my complaint would have never been acknowledged.

Regards,

Review: Submitted a 1388.00 security deposit for an apartment lease. Lockfield Gardens subtracted 1 months rent plus various charges. They charged 134.00 for 2 sets of blinds, 72.00 for stove drip pans, 50.00 to remove a small bedroom refrigerator, 149.00 for carpet stain, 100.00 for cleaning. We cleaned the apartment before we left. These charges are extreme.Desired Settlement: Pay us an amount of 383.00

Business

Response:

I am writing in response to your case ID# [redacted] regarding the security deposit refund claim by former Lockefield Gardens resident [redacted]. Lockefield Gardens and The Sexton Companies stand by our original damage assessment and have included with this letter, documents to support our charges.

These documents include:

· Move In Inspection Checklist completed by Ms. [redacted]

· Move Out Inspection Checklist completed by our staff

· Move Out Instructions sheet signed by Ms. [redacted]

· Invoices (apartment cleaning, carpet cleaning)

· Thirty Day Notice to Vacate

· Lease Documents signed

Please note that Ms. [redacted] broke her lease and failed to give the required, agreed upon, 30 day notice to vacate, hence the charge for the equivalent notice period.

A review of the enclosed documents will substantiate our claim for damages.

Regards,

Vice President of Property Management,

The Sexton Companies

Review: I should have filed a complaint about this Co sooner. They have terrible(and rude) office help and when any maintenance needed to be done it took wks(if ever)to b completed. I was the lease holder on an apt w/this Co and my daughter was the tenant. I will try n keep this brief since the major complaint is about water damage and my deposit, maintenance is a whole another subject. My daughter was home for the holidays when we rec'd pics about water damage from one of her neighbors. The nxt day we contacted the office and they kept insisting there was NO water that made it into her apt. So my daughter went home early and when she got home, it was obvious that there had been water in her place. The smell was so over whelming that it made her sick, literally. She couldn't stay in her apt until they got blowers in there to dry/air it out. She had to throw some stuff away and had to launder her rugs. The office manager, [redacted] insistently argued w/me over and over and over again. My daughters mirror and shoe rack has water damage, not counting what has already bn thrown away. The lease ended in May and we moved her out. We cleaned evthing as promised, we requested a walk thru and this [redacted] "nvr" got my request and now only part of my depo was returned because there were "spots" on the carpet that the carpet cleaning people couldn't "get out". And of course they are still arguing w/me and I am tired of dealing with her. We have put up w/alot of [redacted] from these guys over the 3 yrs my daughter stayed there, incl the driveway flooding evtime it rained to the severally plugged bathtub drain to bugs just to name a few.Desired Settlement: I only want whats right. I want the rest of our deposit and I would love to have replacement costs for the mirror and shoe rack.

Business

Response:

Ms. [redacted] and her daughter rented an apartment from our Company located at Hampshire Court. Upon move out and during a Move-Out Inspection, it was noticed that there were several dark spots in the bedroom carpet. Charges were assessed to cover the removal of those stains. Although ft is true that their apartment experienced some water when a neighboring apartment had a water leak, the stains that we charged for were in the bedroom (a room that was not affected by the water).

Our Company requires each renter to carry Renter's Insurance to cover any personal belongings in their apartment. If there were items that were damaged as a result of the water, these items should have been covered under their Renter's Insurance Policy. The resident did receive a Gift Card from us in the amount of $25 after the water leak to help compensate.

Our Management and Maintenance team addressed the water concern in a timely manner. They, as well as our carpet vendor, were in and out of this apartment several times to assure that the problem was being taken care of. The Manager did not argue with Ms. [redacted] as she claims. Our Residents are of our utmost importance and we pride ourselves on the Customer Service that we offer to our Residents.

Please feel free to contact me with any further questions or concerns. Respectfully,

District Manager

The Sexton Companies

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Well, they answered the complaint just as I thought. They have denied everything that I said. I nvr had any complaints or problems w/the previous office staff. The newest ones are the ones I have been having trouble with. The new staff is always short w/me and always rude. When we moved my daughter out, we requested sev walk thru's and If they would have done the walk-thru per my request, they could have showed me these tiny little light rust colored spots and I could have cleaned them myself. I do remember when we were looking for apts and found this one, they told me they always replace the carpeting and repaint b4 any new tenants move in (obviously NOT). When we agreed on this apt, we were promised the bathroom vanity would b replaced and that nvr was. The bathtub drain was supposed to b replaced and nvr was. I even offered to refinish the kitchen cupboards to help improve the looks, but they wouldn't let me, said they were remodeling and those were going to b replaced, and the 3 yrs we were there, they didnt remodel those either. I am tired of the lies and such inconsistency in the staff. And lastly, they can deny all they want, but my daughter and I know, the water made it all the way thru her apt!!!! Anyone that has ever had water damage or knows anything, knows water must go somewheres.