The Share House

Initial Business Response / [redacted] (1000, 5, 2016/03/28) */ Contact Name and Title: [redacted] , Controll Contact Phone: [redacted] Contact Email: [redacted] called to complain about his tabOne of my assistants spoke to him at am and let him know we would not be in the office to look up his tab until 10amHe called back at 8:and claims we told him 8:I explained to him again we were not in the office, we were at the club until 10amThe office is in a different building than the club When a guest chooses to go into a private "VIP room", they are required to sign our "currency authorization forms" that show they are agreeing to the price for the VIP room timeHe had two Entertainers in the roomHe signed separate Currency Authorization Forms, totaled and signed his tab as wellWhen he called all he did was raise his voice and say "I want a refund" over and over againThe Entertainers keep 90% of the money generated in the VIP Room and have been paidHe received the services and had buyers remorseHe was helped by our head Maitre'd, [redacted] ***, who has been here for over yearsThis Guest is not being forthcoming about the charges, we have specific procedures in place to ensure the Entertainers, who are independent contractors, do not force Guests into anythingI tried explaining to [redacted] everything but he refused to listen Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think they have an idea what is going onWhen I called Jennifer, after mentioning my name and the reason why I was calling, She immediately became rude to meAnd about the service? No service was offeredI was forced to sign documents I didn't knowWhen that happened, the girls walked out of the roomYou guys should call the girls in and ask them questionsAnd you called them contractors: They are fraudNo service was offeredI am being truthful herePlease all I need is my refundPlease ma Final Consumer Response / [redacted] (4200, 17, 2016/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never bought any dance on the dance floorThe only thing I bought was drinksOf which I gave the drink girl $but she did not return my change, neither did I drink my drinkYour host had no ideaThe girls must have told him that service was offered, but it wasn'tI will never try to defraud anyone just as I wouldn't want anyone to do the same to meNo service was offeredI can even take a lie detector testOf course, neither will I let my hard earned money to go in vain Final Business Response / [redacted] (4000, 15, 2016/04/13) */ [redacted] , I am not a fan of the back and forth eitherIf you were unhappy with the service, you should have brought it to the attention of the host that nightI spoke with your host and he re-confirmed you had VIP dances from two Entertainers as well as you purchased $tokens for dances on the main floorI am sorry but we cannot give you a refund for services you signed for, not once, but three separate timesYou agreed to the charges and legally you are obligated to payI cannot be responsible for your buyers remorseI appreciate your service in the military but it does not give you the right to defraud an innkeeper

We received notification that a complaint was filed with your office regarding garbage collection serviceWe noted the service address referenced in the complaint as *** *** *** *** ***Please be advised that Tracy Delta Solid Waste Management, Incdoes not provide garbage
collection service for the Stockton areaOur contracts provide collection services for the City of Tracy, Mountain House and County Service Area F (South County Tracy Area)Accordingly, the complaint #*** does not apply to our company. Please promptly revise the complaint to reference the appropriate franchised collector. Sincerely yours,Tracy Delta Solid Waste Management, Inc.*** ***Certified Public Accountant

Initial Business Response /* (1000, 5, 2016/03/28) */
Contact Name and Title: [redacted], Controll
Contact Phone: [redacted]
Contact Email: [redacted] called to complain about his tab. One of my assistants spoke to him at 8 am and let him know we would not be in...

the office to look up his tab until 10am. He called back at 8:30 and claims we told him 8:30. I explained to him again we were not in the office, we were at the club until 10am. The office is in a different building than the club.
When a guest chooses to go into a private "VIP room", they are required to sign our "currency authorization forms" that show they are agreeing to the price for the VIP room time. He had two Entertainers in the room. He signed 2 separate Currency Authorization Forms, totaled and signed his tab as well. When he called all he did was raise his voice and say "I want a refund" over and over again. The Entertainers keep 90% of the money generated in the VIP Room and have been paid. He received the services and had buyers remorse. He was helped by our head Maitre'd, [redacted], who has been here for over 16 years. This Guest is not being forthcoming about the charges, we have specific procedures in place to ensure the Entertainers, who are independent contractors, do not force Guests into anything. I tried explaining to [redacted] everything but he refused to listen.
Initial Consumer Rebuttal /* (3000, 9, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think they have an idea what is going on. When I called Jennifer, after mentioning my name and the reason why I was calling, She immediately became rude to me. And about the service? No service was offered. I was forced to sign documents I didn't know. When that happened, the girls walked out of the room. You guys should call the girls in and ask them questions. And you called them contractors: They are fraud. No service was offered. I am being truthful here. Please all I need is my refund. Please ma
Final Consumer Response /* (4200, 17, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never bought any dance on the dance floor. The only thing I bought was drinks. Of which I gave the drink girl $20 but she did not return my change, neither did I drink my drink. Your host had no idea. The girls must have told him that service was offered, but it wasn't. I will never try to defraud anyone just as I wouldn't want anyone to do the same to me. No service was offered. I can even take a lie detector test. Of course, neither will I let my hard earned money to go in vain.
Final Business Response /* (4000, 15, 2016/04/13) */
[redacted], I am not a fan of the back and forth either. If you were unhappy with the service, you should have brought it to the attention of the host that night. I spoke with your host and he re-confirmed you had VIP dances from two Entertainers as well as you purchased $20 tokens for dances on the main floor. I am sorry but we cannot give you a refund for services you signed for, not once, but three separate times. You agreed to the charges and legally you are obligated to pay. I cannot be responsible for your buyers remorse. I appreciate your service in the military but it does not give you the right to defraud an innkeeper.