The Shidler Group

[redacted] [redacted] In response to the last message received regarding Complaint # [redacted] :“Revdex.com strongly suggests that you review the consumer rebuttal and provide a written response so that the complaint may be re-opened.” Our response is:From July –December the landlord worked with the tenant to downsize/relocate considering not less than different locationsWhen the tenant finally settled on the subject space the lease amendment was presented and signed which embodied all of the agreements between the partiesBoth parties should abide by their respective obligations contained in the contract.Thank you,Joy H [redacted] ***

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** ***As requested attached please find a copy of the requested signed amendment in reference to ***.Please note special condition 3:Termination of Occupancy - Suite (the "Former Premises").Landlord and Tenant agree that Tenant shall vacate the Former Premises by December 31, Anything to the contrary notwithstanding, should Tenant fail to vacate the Former Premises by December 31, 2014, then, in addition to all Rent required to be paid under this Lease pursuant to this Amendment, Tenant shall pay additional holdover payments for the Former Premises equal to the payment of Basic Rent and Additional Rent as set forth in Articles l(g) and l(h), respectively of this Lease (prior to this Amendment) for use of the Former Premises for each month or fraction thereof that Tenant fails to surrender occupancy of the Former Premises.Also please find attached as requested a copy of the Confirmation Certificate referenced in the *** response.Thank you,Joy H*** ***
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Complaint: ***
I am rejecting this response because:
She suggested that the new room was not ready until mid-January
Nobody updated after this e-mail(Attached please find the e-mail correspondence with their "designated"
agent, Serena Longo.)
If the room was ready sooner, somebody (Serena, or management office)
should have informed us in advance so that we could prepare including the
insurance.It is natural to think that the room would be ready mid-January, (We were wondering if the repairing work was completed by 12/30/14?)
As we needed several days for preparation such as insurance, notice to
the customers, etc, we requested moving on 1/17/2015, but no reply from
anybodyNo update at allWe received the contract via e-mail and signed and sent back to themNo update was given at this timeWe never experienced this kind of "sudden availability" beforeThey always
kept us informed of the room availability so that we have enough time to
prepare and could avoid holdover charge
Sincerely,
*** ***

We recently purchased a soft water system from Beeco Soft Water We are very pleased with their service and how professional they are When they installed our system, they were very careful on bringing in the new system and removing the old one *** and *** are very friendly We will recommend them to any one needing their service
Thank you,
*** and *** ***

Complaint: ***
I am rejecting this response because:Your agent informed us that the new location would be ready in mid-January via e-mail.As no update was given by both the agent nor the management office,we made our moving schedule basedon this information to minimize "holdover charge." We requested the agent that we wanted to move on1/17/to minimize the holdover charge via e-mail. Then, the lease contract was sent via e-mail and we signedWas the unit ready at the time of the issuanceof the lease contract? It was more than weeks earlier than we were advisedIf so, the agent or the managementoffice should have updated so that we could modify our schedule.Is this the procedures you always take? We never have had this kind of experience before.We asked other Realtors about this and they said the building should notify the tenant of the unit availabilityin advance so that the tenant can avoid unnecessary charge. Please clarify if you did not have any responsibility in informing your tenants of the unit availabilityin advance. This is what we are concerned most.
Sincerely,
*** ***

[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]In response to the last message received regarding Complaint #[redacted]:“Revdex.com strongly suggests that you review the consumer rebuttal and provide a written response so that the complaint may be re-opened.” Our response is:From July –December 2014 the landlord worked with the tenant to downsize/relocate considering not less than 4 different locations. When the tenant finally settled on the subject space the lease amendment was presented and signed which embodied all of the agreements between the parties. Both parties should abide by their respective obligations contained in the contract.Thank you,Joy H[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]In response to the last message received regarding Complaint #[redacted]:“Revdex.com strongly suggests that you review the consumer rebuttal and provide a written response so that the complaint may be re-opened.” Our response is:From July –December 2014 the landlord worked with the tenant to downsize/relocate considering not less than 4 different locations. When the tenant finally settled on the subject space the lease amendment was presented and signed which embodied all of the agreements between the parties. Both parties should abide by their respective obligations contained in the contract.Thank you,Joy H[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because:She suggested that the new room was not ready until mid-January2015. Nobody updated after this e-mail.(Attached please find the e-mail correspondence with their "designated"agent, Serena Longo.)If the room was ready sooner, somebody (Serena, or management office)should have informed us in advance so that we could prepare including theinsurance.It is natural to think that the room would be ready mid-January, 2015.(We were wondering if the repairing work was completed by 12/30/14?)As we needed several days for preparation such as insurance, notice tothe customers, etc, we requested moving on 1/17/2015, but no reply fromanybody. No update at all.We received the contract via e-mail and signed and sent back to them.No update was given at this time.We never experienced this kind of "sudden availability" before. They alwayskept us informed of the room availability so that we have enough time toprepare and could avoid holdover charge.
Sincerely,
[redacted]

Background info:
73, 125);">We agreed to downsize Office
[redacted] fro* Suite [redacted] to Suite [redacted] on 1/1/2015.  Management received
signed amendment on 12/29/15, with a lease commencement 1/1/15 which was clearly
stated in the amendment.  In an e-mail to the Broker, tenant acknowledges
that he would be responsible for the overlap in occupancy for both spaces while
he moved. Amendment included Carpet, base, paint & 3 months FREE
rent. 
 
Amendment was signed
12/29/14.  We did not received compliant insurance certificate for Suite
[redacted] until the afternoon of 1/5/15. Keys for Suite [redacted] were released
1/6/15.  Keys for Suite [redacted] were returned 1/12/15.
 
Our Director of Leasing and the
General Manager for Pan A* met with [redacted] on Wednesday, March 25th
to discuss his lease.  They agreed to
waive the overlapping CA* for the new suite with the signature of a
Confirmation Certificate.  Once the Confirmation Certificate was signed
we would grant Mr. [redacted] a credit of $496.11.   Mr. [redacted] has not
signed the CC and has asked for additional concessions.
 
Charges being disputed:
$496.11 (which we are willing to
credit if Confirmation Cert is signed)
 
Office [redacted]: Suite [redacted]
        831rsf    (Lease:
03/06/12 – 03/31/15)
Office [redacted]: Suite
[redacted]       686rsf    (Lease:
01/01/15 – 03/31/20) TI carpet & paint & 3mos. free rent
 
There is quite a bit of
correspondence going back and forth between [redacted], our Leasing Director, General
Manager and VP of Operations for many months over the $496.11.  As we said will be happy to credit this
amount back to hi* once he signs the Confirmation Certificate.
 
Desired
Settlement (fro* original complaint)
We would like to clarify below.1) There was no way to move in a few days
without advance notice of the unit availability. (The agent told us
"mid-January" via e-mail. There was no notice of change thereafter.) Tenant received the amendment which he signed that clearly
stated commencement date of 1/1/15. Tenant did not provide compliant Certificate
of Insurance until 1/5/15 and was given keys on 1/6/15.  He returned the keys fro* the original suite
on 1/12/2015.  
 
Clear
explanation of the invoice related to this charge. Still not clear the details.
A hard copy of Confirmation Certificate was provided to
the tenant with a clear explanation of charges to be adjusted in person during
meeting between the Director of Leasing and General Manager & tenant on
March 25 at 8:30a* and a
second copy was also dropped in person that included a breakdown of
charges.  A third copy of the Confirmation Certificate was then emailed
with breakdown on 5/13/15.  Since then tenant has refused to sign the
Confirmation Certificate and also requested landlord provide an additional
concessions.

Complaint: [redacted]
I am rejecting this response because:
Your agent informed us that the new location would be ready in mid-January via e-mail.
As no update was given by both the agent nor the management office,we made our moving schedule based
on this information to minimize "holdover charge." We requested the agent that we wanted to move on
1/17/2015 to minimize the holdover charge via e-mail. 
Then, the lease contract was sent via e-mail and we signed. Was the unit ready at the time of the issuance
of the lease contract? It was more than 2 weeks earlier than we were advised. If so, the agent or the management
office should have updated so that we could modify our schedule.
Is this the normal procedures you always take? We never have had this kind of experience before.
We asked other Realtors about this and they said the building should notify the tenant of the unit availability
in advance so that the tenant can avoid unnecessary charge. 
Please clarify if you did not have any responsibility in informing your tenants of the unit availability
in advance. 
This is what we are concerned most.
  
Sincerely,
[redacted]

[redacted] 
[redacted]
[redacted]
[redacted] [redacted]
[redacted]As requested attached please find a copy of the requested signed amendment in reference to [redacted].Please note special condition 3:Termination of Occupancy - Suite 214 (the "Former Premises").Landlord and Tenant agree that Tenant shall vacate the Former Premises by December 31, 2014. Anything to the contrary notwithstanding, should Tenant fail to vacate the Former Premises by December 31, 2014, then, in addition to all Rent required to be paid under this Lease pursuant to this Amendment, Tenant shall pay additional holdover payments for the Former Premises equal to the payment of Basic Rent and Additional Rent as set forth in Articles l(g) and l(h), respectively of this Lease (prior to this Amendment)   for use of the Former Premises for each month  or fraction  thereof  that Tenant  fails to  surrender  occupancy  of the Former Premises.Also please find attached as requested a copy of the Confirmation Certificate referenced in the [redacted] response.Thank you,Joy H[redacted]
[redacted]
[redacted]
[redacted]
[redacted]