The Shirt Guy

The industry standard for the delivery of custom printed garments is two weeksDuring our peak season we strive for 8-business days and during off peak 5-business daysWhen placing an order a customer is given an estimated delivery date(days) generated from our websiteWe then process the
order making sure all elements are in place ie: artwork, sizing, colors etc.The complainant ordered on Oct and was given an estimated delivery date of Oct We contacted the customer to advise that items that she ordered were not availableShe did not respond to us until Oct at which time we ordered her garments and processed her order, making her delivery date Oct (business days)We have processed and delivered thousands of orders from event coordinators and have found most if not all highly organized and it is common to receive multiple phone calls and or emails from the time they order up until the estimated date of delivery to ensure that all of the elements necessary for their event are on scheduleIn fact on average, 20% of our daily phone calls are from customers checking the status of their order and or to advise us of their"need" dateFrom our brief conversation with this customer on Oct and up until she came to our store at approximately 3:30pm on Oct 22, we did not receive a single phone call and or email advising us of a "need" date or to even check on the status of her orderUpon her arrival at our store on Oct and being informed that her order was in the print line she immediately became verbally abusive to my staff member(her first month with my company) calling her useless and other derogatory names, multiple times, before exiting the storeShortly after she angrily returned and lunged across the counter with her outstretched arm at my seated employee with her cell phone in hand shoving it toward my employee's face narrowing missing her nose, screaming" look at the date" and continued to berate my employee and called her a "useless BLANK' before slamming my all-glass door so violently that the ceiling mounted camera which recorded the entire incident, was shakingI was notified of the situation within the hour and after viewing the tapes and calming my visibly shaken employee I decided to process a full refund to this customer and to deny her from any future orders with my companyCustomers are the lifeblood of all businessSince this customers order was scheduled to be the first or second printed on Monday morning(Oct 24) and if one is to believe her claim that her order was needed for an event the next day is accurate, I would have come in on that Saturday night (Oct 22)printed her order and made arrangements for an evening or early morning pick-up, until I viewed the tapesI understand disappointment and frustration, but I do not agree with humiliation, degradation and violence toward someone whom is simply trying their best to answer your questions and provide you with as much information as they are ableI processed a full refund on Monday Oct at 8:AM (see attached receipt) yet this customer is still requesting a refund in her complaintI will also attached the video tapes of this incident to this complaint once they are edited and formatted so the reader of this complaint and answer can determine for themselves if the actions of this customer were warrantedWe do everything possible each and every day to process, print, and deliver as many customer orders as we physically can and we never intentionally or want to upset a customer, but I will never tolerate this reckless behavior toward my employeesThe security and the dignity of my employees is very important to me and they should not be expected to receive or accept unwelcome attacks by a customer and or customers who cannot control their emotion and or anger