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The Shootist

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The Shootist Reviews (1)

Initial Business Response /* (1000, 5, 2016/03/25) */
To the Revdex.com,
We appreciate your cooperation with us and are glad to hear from youAt this time I have gone over all information and paperwork due to Mr***'s concerns with his rifleMr*** came in on 1/12/and did
purchase the Cimaron Yellow Boy from us and this model was in fact brand newThis information can be providedHe was on the fence about purchasing the rifle for $1,so we accommodated him and dropped the price nearly in half to $He did purchase the rifle on the 12th, however due to California state law, a day wait is required before the rifle can be deliveredOn 1/23/Mr*** came in to the store and picked up his rifle at 4:28pmOn 2/2/16, Mr*** returned to our store due to a problem he had with his rifleHis description was the following: "The lever isn't functioning and was a little tight; I have only put rounds through this thing." We promptly brought in his gun and wrote up a service report to have it inspected and repairedWe had mentioned to him that the problem can be one of two possibilities, the rifle can have a chamber defect or the ammunition he was using was faultyWe also mentioned that if the rifle was in fact defective we would do all things necessary to make it right and get him a working rifleWe placed an order for factory .38-ammunition for his gun to rule out one of the possibilities and the ammunition was ordered on 2/however it was on back order for a few weeks and actually arrived on 3/23/That same day we tested the rifle with different types of ammunition and did not experience one single failureWe were correct in the assumption that the reloaded ammunition he purchased was the issue and the rifle is perfectly fineReloaded ammunition is never really a guarantee for proper performance as they are not always loaded to exact specifications like factory ammoAt this time we have noted that Mr***'s desired resolution is to have a full refund and his previous rifle returned to himUnfortunately Mr*** sold us his Savage Axis rifle thus relinquishing his registration to the firearms serial number and ownership to the gunThe gun actually sold no more than days ago to another customerPlease do not honor this claim as we have ruled out the problem and it was in fact due to the ammunition he purchasedWe can offer to swap out his ammunition for free or he may return the item for store creditHowever, please note that the thirty dollar DROS fee, twenty five dollar FSC fee and the minimum fifteen percent restocking fees are not refundableThis information was provided to him on the rifles invoice that he signedWe thank you for contacting us and we look forward to both parties responsesHave a great night and weekend!
Initial Consumer Rebuttal /* (2000, 7, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 12, 2016/04/04) */
I file a claim and the shootist respond that they would refune my money I when in store on March to see if I can either get full store credit or refundTher gentlemen help me DanielTold me he can t do any thing in till I delete my claim with the Revdex.comSo I did we came up with a solution but he was told he could nt do it with out mangers ok He told he he would call me in morning of March I call several times and was told some one would call me let me no they closed and received a call that when to voice mail was hold they would only give me store creditBecomes it use a used rifleI paid they cash plus a trade in that they gave me on X-XX-XXXX Ten day later of pick up I gave a mother dallor to pay remainsI bought ther ammo they sold me and was never told me they were reloadsAnd that ther was no issue with the ammoThey told me it was a ammo issue that they We're not responsible for the ammo they sold me I would like refuneI Don t whant a new gun that not function after they sold me bad ammoThank you I would like to reopen this case in till I fulfill my full refune case XXXXXXXXP.s the shootist manipulate me to close the case Now ther not follow though with therEnd said they did whant a bad review from Revdex.com wich need to public and would shut ther door *** ***

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Address: 24910 Washington Ave Ste 101, Murrieta, California, United States, 92562-9284

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www.theshootistguns.com

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