The Shopper

Customer's order was shipped as a 4-box shipment and according to FedEx tracking information all four packages were deliveredThe 4th box was not delivered at the same time as the other boxes due to FedEx's own proceduresThe next day when the delivery attempt was made for the 4th box the customer was not available, so the package was signed for by the neighboring businessOur customer service representative Nir was not aware that he could see which boxes were signed for by which person, so he assumed that the boxes were not packed correctlyWhen our Customer Service Manager Mark was able to investigate, it was discovered that the package was safely delivered and no items were missingThe customer has stated that the issue is resolved and that no refund is deemed necessary Reference FedEx Tracking No: [redacted]

Customer's items were delivered on 7/7/and the delivery receipt was signed without any notes regarding damageThe next day, 7/8/we were called in reference to damaged glass shelf in one of the two units that were deliveredOn 7/9/we emailed the customer regarding some options for replacement, waiting for replacement shelves from manufacturerOn 7/10/we looked for a local glass installer to assist the customer who had refused to wait for the manufacturer to ship the replacement shelves from ChinaOn 7/11/- 7/13/we attempted to coordinate the local glass installer to visit the customer's shop to replace the broken glass shelf, but the customer was not available often and when given the glass shop's contact info, the customer refused to have the shelf replaced by such a shopOn 7/14/the customer expressed they would rather return the display case with the broken shelf and have us ship a new display case to her as replacementOn 7/16/the brand new replacement display case was shipped from our warehouseOn 7/18/the replacement item was delivered and an attempt was made to pick up the damaged itemDue to the customer discarding all packaging for the damaged item, the carrier was unable to accept the return shipmentWe discussed this issue with the customer and stated that they should use the packaging from the new replacement display case to repackage her damaged item appropriately for shippingWe then rescheduled the pickup of the damaged item for 7/21/On 7/21/the damaged item was picked up by the carrier and by all sense of professionalism and honor to our policies the matter should have been closedThere was never any "weeks of waiting" as the customer puts it, and from the very first contact we gave our best effort to make the customer whole as quickly and as headache free as possibleWe believe having the glass shelf replaced would have been easier that replacing the whole display case, but we honored the customer's decision and gave adequate information on how the process should workSince 7/21/we thought this would be a completed task, but that's when the client decided to file this complaintWe have since 7/21/attempted to contact the client regarding her desired settlement, but we have only been able to leave voicemails on 7/25/7/28/7/29/and 7/30/14, at no point has she returned our calls to clarify what additional items she is interested inNow, presuming the desired items are more of these large display cases, we would consider the desired settlement listed by the customer to be a large loss for us, and we feel we have already extended ourselves enough to make the client wholeIt was a larger cost for us to replace the whole item for a broken shelf, than it would've been to have the broken shelf replaced locallyWe are open to complying with the conclusion reached by the Revdex.com and look forward to continuing to strive for excellence

We explained what we needed to the owner and he was able to offer a couple of suggestions for products to solve our needsHe further offered a special rate so we could have the opportunity to sample both productsWe've had a very good experience so far and should have the products tomorrow!

Complaint: I am rejecting this response because it is full of inaccuracies Customer's items were delivered on 7/7/and the delivery receipt was signed without any notes regarding damage I had never worked with this company before and was concerned by the shipping policies listed on the websiteWhen I spoke to customer service rep Mark, he assured me that they stand by there products and anything damaged is immediately replacedThis was important because I ordered glass fixtures for my shop Furthermore, I was supposed to receive a call before delivery so that myself and my husband could be there to receive the itemsThere was no call so we were not there when it was delivered My employee was and was forbidden by the driver to open the boxesHe told her he needed a signature that she received themThat is all she didI went down that evening to find the shelves were brokenWe removed the boxes but left the item in the crate untouched as it was receivedI sent photos to Mark The next day, 7/8/we were called in reference to damaged glass shelf in one of the two units that were deliveredOn 7/9/we emailed the customer regarding some options for replacement, waiting for replacement shelves from manufacturer This is 100% incorrectI was told by customer service rep Mark, that they could NOT get replacement shelves from China and it would be too difficult for me to install them if if they couldHe said I would have to find a glass person to cut new shelves and install themI was unable to find someone, although I spent a whole afternoon trying to Mark, the customer service repsaid he would find someoneI was then given a date and time the glass person would show upI waited for himHe never showed upTwice! Please keep in mind, all of this time, I have a very large, very broken fixture in the middle of my storeAn eyesore at the very least On 7/10/we looked for a local glass installer to assist the customer who had refused to wait for the manufacturer to ship the replacement shelves from ChinaOn 7/11/- 7/13/we attempted to coordinate the local glass installer to visit the customer's shop to replace the broken glass shelf, but the customer was not available often and when given the glass shop's contact info, the customer refused to have the shelf replaced by such a shop This is a complete lieI have e-mails and taped phone calls to prove itBelow you can see that I did indeed wait to hear from the 1st companyThey never called to even schedule an appointment! Mark replied with the 2nd company Fargoe glassThey never showed when they were supposed toI waited for them twice Also Mark asked me to find a place nearby that I might dispose of the item if it cost them more to pick it up than to just dump itI jumped through that hoop as well and did some research on that Jul I did find a Fargoe Glass that is about miles from you I just faxed them the specs on the glass and they are letting me know if they carry it He asked me for hours, so If I don’t hear anything today I will check with him in the morning [redacted] Customer Service Manager The Shopper Inc Heritage Oak Court Simi Valley, California ###-###-#### xt ###-###-#### Fax I haven't heard from the glass place yetLet me know if you were able to contact them or notI am slightly worried that they will not be able to make an exact match to the other shelvesI also just realized we haven't checked the lighting for damageI'll do that ASAP I checked into the availability of disposalAnd yes, that is an option for usIf that is the cheapest way to deal with it for your company, I am just as happy to order a replacement piece along with the other new pieces I wish to order I hope this all works out quicklyThe empty broken fixture is an eyesore for my business I like what your company has and now that I know how best to order (not off the internet), I think we can make it workI will also instruct my employee (if I am not present) to NOT sign for delivery until items are inspected regardless of the drivers intimidation I am in the process of opening a second shop (within the next moths, we are waiting for a space to come available) and we will be needing fixtures for the entire storeSo I am looking for a reliable source for the long haul Thank you again, [redacted] On 7/14/the customer expressed they would rather return the display case with the broken shelf and have us ship a new display case to her as replacementOn 7/16/the brand new replacement display case was shipped from our warehouseOn 7/18/the replacement item was delivered and an attempt was made to pick up the damaged itemDue to the customer discarding all packaging for the damaged item, the carrier was unable to accept the return shipmentWe discussed this issue with the customer and stated that they should use the packaging from the new replacement display case to repackage her damaged item appropriately for shippingWe then rescheduled the pickup of the damaged item for 7/21/On 7/21/the damaged item was picked up by the carrier and by all sense of professionalism and honor to our policies the matter should have been closed I did not keep the original packaging because the cardboard needed to be torn offI spoke with Mark while I was away on vacation (he called my husbands cell so all of this talk about not being able to reach me is ridiculous), who said that it needed to be wrapped in exactly the same wayHe knew I was on a day vacationThe only one I get in the SummerIn order to rewrap in the exact same way we had to cut our vacation short, come home, BUY appropriate packaging for such a large item However, when the guy finally came to pick it up he REMOVED all the packaging!! He said the company instructed him to take the item to the dump! I had every intention of purchasing more items but that was the last and final insultThis whole process from start to finish was weeks and each time Mark came up with a solution that we agreed on, he would go back to his manager and it got changedWhy anyone would treat their customers punitively when the solution is simple, replace the broken item! I jumped through all of their hoopsIt cost me a ridiculous amount of time and energyAnd I stand by my complaint even more so having seen this response filled with lies And regarding phone callsThey have my home number, my husband's cell phone number, as well as the shop numberThey ONLY called the shop number at hours that we were not open (only twice) and then when I returned the calls, they never picked upUNTIL, I used a friends cell with an unrecognizable numberThen they picked up There have been NO phone calls sinceNOt on any of these dates they have listed hereI have someone at my business during business hours, I have a machine, AND I can see calls made to the store even when no one picks up and no one leaves a messageMore lies I want nothing from this companyI purchased the items I was going to order from them from another companyI paid significantly more but it was worth it as their customer service was fabulous and I received my items in tactI stand by my complaintI have everything I need to verify what I have said here Regards, [redacted]

I've had online purchases with The ShopperEach has been exceptional The products arrived quicker than promised and were exactly as described Customer service is prompt and responsive and courteous Very helpful, very professional This is the exact kind of company you want to do business with

What was stated is true, although we feel the job was done correctly, we did offer a full refundA RA number was issued and we wrote up up expecting the bags The customer was upset that he had to send the bags back, although if we found a mistake that was made, full compensation was offered The customer called back a few days later and was upset that he had to pay for the return shippingWe again stated our policies and asked him to send them backThis was the last I heard of this.We have not been provided any UPS Tracking numbers nor a reciept of the purchase of the freightThe reimburstment was never discussed with myself.We of course will stand by our work, but we need the return UPS tracking numbers please plus a copy of the reciept for the return freightOnce I get those I can provice you with a full refund of the plus the cost of the return freight.Please email me at ***@shopperinc.com with this information so I can get this taken care of as fast as I canThank you, M [redacted] Customer Service [email protected]###-###-####

Complaint: 11000008 I am rejecting this response because: What was stated is true, although we feel the job was done correctly, we did offer a full refund. The print lettering on the bags was inconsistent and off-centered on most every bag - not a professional job and would be uncomfortable handing out to our customers, therefore requested a return (email to follow showing bags). A RA number was issued and we wrote up up expecting the bags. Included was the RA numbers on the boxes, as the UPS clerk personally added an additional envelope to include the RA numbers, per my request, and I saw Her taped them to the boxes. The customer was upset that he had to send the bags back, although if we found a mistake that was made, full compensation was offered. My wife and I were upset yes, being that they wouldn't send us a return shipping label. We knew this would cost us allot of money to ship back such large boxes (one being roughly 36" by 24") across country, and were uncomfortable paying up front for it - $139.05. My wife and I were fearful we would not be reimbursed, being our cost was residential rates, and not what they would have as commercial rates. We did mail them, and since our fear became reality, and have had nothing but issues with Shoppers Inc. with having not followed through on their word in completing a full refund. The customer called back a few days later and was upset that he had to pay for the return shipping. We again stated our policies and asked him to send them back. This was the last I heard of this. I will provide my most recent emails showing that there was additional communication with another shoppers inc. employee, just prior to, and the reason for us opening up a claim with your company, the RevDex.com. We have not been provided any UPS Tracking numbers nor a reciept of the purchase of the freight. Forwarded email will provide to you emailed Tracking Numbers sent to Shopper Inc. and the Freight receipt was included on the packing boxes, as placed by the UPS shipper. The 139 reimburstment was never discussed with myself. This was approved by Natalie, their employee, as will be shown in a forwarded email. They have displayed why it would be prudent to provide the return shipping label, so to avoid all these complications, due to their mis-communications, not reading of their email, just a way for them to claim ignorance in the matter, like we believe Mark is displaying now. We of course will stand by our work, but we need the return UPS tracking numbers please plus a copy of the reciept, B***, I do have our copy of the shipping receipt, and would like to send it to you, as I do not trust Mark. I will forward you the UPS Shipping Numbers as well. B***, I shared this information with 2 separate Shoppers Inc employees. for the return freight. Once I get those I can provice you with a full refund of the 460.00 plus the cost of the return freight. Please email me at ***@shopperinc.com with this information so I can get this taken care of as fast as I can. Regards, Craig Piazza

I bought an online subscription to the shopperI paid months,in a few weeks,I couldn't get on the site.they shut down and took my money,no warning
I bought a subscription on 3/5/with my debit card ,for monthsit took them weeks to set it up where I could use it after I called and complained a couple of timeswhen I tried to get online with the shopper in May , it was shut down, no warning that they were closingI went to their facebook page and all that's there are other complaintsI have called the phone number but no one returns my calls , the last call I made I left a message that I would call an attorney but still nothingNow all phone numbers are disconnected

I have received numerous emails from companies that should not have my email addressOn numerous occasions, at least daily I have unsubscribed from all the emails and I'm stil receiving emails from this company and numerous company associated with this company