The Shops at Mission Viejo Reviews (2)
The Shops at Mission Viejo Rating
Description: Shopping Centers & Malls
Address: 555 Shops At Mission Viejo, Mission Viejo, California, United States, 92691
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The Revdex.com: sans-serif;">I am writing in response to complaint ID [redacted]. Customer feedback is extremely important for our company. Each comment or complaint is reviewed and discussed by our management staff. Ms. [redacted] has been contacted by our management staff as well as our insurance provider who has reviewed her request. The result of their review has been discussed directly with those involved.Thank you, [redacted] General ManagerThe Shops at Mission Viejo [redacted] at [redacted] CA [redacted].[redacted].[redacted] F [redacted].[redacted]
Review: Yesterday, I was shopping and having lunch at The Shops at Mission Viejo. Less than 1.5 hours later when I returned to my spot in the parking structure, all of my hubcaps had been stolen off of my car, as well as the car next to me. When I called security to inform them, they came out and filed an incident report. It was then that I was told that there is not a single secuirty camera in the entire parking structure. So, poor, unlucky, people could be robbed, held at gunpoint, car jacked, raped, or kidnapped, and there is not a single camera within the structure to catch that on? I will make it my personal goal to inform everyone I know of this fact, and make sure none of them patron your mall, which clearly doesn't prioritize the safety of it's customers. I have since been contacted by the General manager, who's "best response" was the following... "I don't have a good answer for you."Desired Settlement: I want full financial compensation for the 400$ worth of damage done to my car, as a result of a complete lack of security in their 4 floor parking structure.
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Response:
The I am writing in response to complaint ID [redacted]. Customer feedback is extremely important for our company. Each comment or complaint is reviewed and discussed by our management staff. Ms. [redacted] has been contacted by our management staff as well as our insurance provider who has reviewed her request. The result of their review has been discussed directly with those involved.Thank you, [redacted] General ManagerThe Shops at Mission Viejo [redacted] at [redacted] CA [redacted] F [redacted]