The Shore Club Reviews (%countItem)
The Shore Club Rating
Address: 15083 Molokai Dr, Tega Cay, South Carolina, United States, 29708-8605
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HI, I am the owner of a business and I have reserved a space in City Tavern for having my employees Christmas Party. City Tavern has decided that the price for 30 people is $1400 for dinner. They requested $331 deposit instantly to reserve the day. We have paid the deposit with credit card. After paying the deposit, the manager Robert called and said that City Tavern is not going to be available (after they charge the deposit) and we have no option except going to another location which is not as fancy as City Tavern. the new location is Shore Club.
One day before the event, Robert called and said that he needs to charge the full amount of the money. I told him that I have no idea that we need to pay the full amount before the dinner and this never happened before. I also told him that what will happen if more people came? then I had to go to a meeting and finished the phone call with Robert.
In the morning" the day of the event" , I found Robert sending me an email that they have cancelled our Christmas Party. I tried to call and there was no one available .. later by 1.00 p.m. on the event day, a lady answered the phone and she said they have cancelled the event. I told her what should I do with my employees now with this short notice..she said she does not know.
I called them and send an email to get my refund back and Robert the manager refused to give me the refund. I am very upset and frustrated from those people.
I am very upset with this service and the communication of those managers. I want the refund of $331
Product_Or_Service: Reserved a dinner
Refund I need a refund of $331 back to my credit card. I should have asked for Shore club to pay for damages but I will be good with my refund.
Hi , My Name is John W I am the owner of The Shore Club as well as City Tavern. We closed the business known as City Tavern in October and gave the customer almost 2 month's notice that they could move the party or recieve a refund. The Shore Club is 2 miles from the City Tavern location. THE SHORE CLUB IS AT THE TEGA CAY COUNTRY CLUB! I am not sure why the customer is lieing and saying that City Tavern is more upscale? Not the truth.
Our policy as stated on the contract that the customer recieved states that full payment for the event must be paid the day before the event. The customer refusedto pay the day before. I John W personally called Ms. (customer) on her cell phone to try and work this out with her. I received a voice mail and she never called me back. Ms. also said to my event coordinator that she confused her dates and the she sent out invitations with the incorrect date. We told her we could accomodate either date. Maybe that is why she is looking for a refund?
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately Mr. John is Lying about what happened.. this is all a big Lie... they have not told us that the City Tavern will be close until we paid the deposit #331.
Also I called Robert which is his coordinator and he told me one day before the event about the full amount. He called me around 6.00 p.m Friday night. I tried to call on Saturday morning and I could not get reach him and there was a girl there who answered the phone and said that the party was cancelled on the day of the event which puts me in horrible situation.
About changing the dates, this is another lie, we have started with Sunday because they told us it will not be minimum charge if we chose Sunday but my team and the Executives who were invited wanted Saturday so I have a greed to the Saturday with the minimum of $1400 even though I was not sure of the head counts.
P.S. I talked to Robert Friday night and when he asked for the total amount upfront, I told him that I never knew about this policy and also I might have more people than what we agreed on, so I will pay all tomorrow after the party. Then the next thing I heard was they cancelled the party on the date of the party. which puts me and my company in horrible situation.
I highly NOT recommend this restaurant to any one. And I need the refund of $331 now because they did not even give me an option except they cancel on me. it was not my decision it was theirs.
we use a third party company to help us with event bookings and I was trying to get all of the details from them to make sure that all of the information was correct.
Below, I have copy-pasted the information, inclusive of dates, that shows the breakdown of everything on the timeline with Sally and her assistant Stacy with the booking company.
The event was originally booked for City Tavern on October 29th for the date of 12/8, deposit was made and the contract was executed including the below outlined terms which clearly state that the final payment is due two days prior to the event date. On October 30th, City Tavern closed and Stacy, Sally's assistant, had been notified on that day of the need to move to Shore Club, which John previous stated, we are a golf/country club that is located just 7 minutes from City Tavern and are an upscale location. On October 31st, this move was confirmed for the date of 12/8.
On December 6th, the event was switched from 12/8 to 12/9 and then switched BACK to 12/8. We were happy to accommodate either of the dates and had made changes in staffing to accommodate either date in which they went with with no problem at all. Keep in mind, this is two days prior to the original date. On that date, which is when the below contract states final payment is due, Robert contacted Sally for final payment and she refused. Upon her refusal, John, our owner, attempted to contact her multiple times with no response and left messages for her to contact back. She never did call back. Had she responded, he would have made arrangements to work out a way to pay on the night of, however, with no response to him, we never got to have that conversation. With the refusal to pay, it also left us in a situation where we had purchased the food for the event and were unsure of ever receiving payment as the terms of the contract were already not being followed.
Please see the below information directly from Robert with the timeline of booking and communication as well as the terms that were agreed to upon her initial deposit. Thank you!
"Hey Kristin,
Here is some additional information regarding the cancelled event:
Event booked at city tavern on October 29th for the date of 12/8
This was after initial back and forth over the date on October 25th and 26th
I contacted Stacy on the 30th of October to notify we had to switch to the shore club, and we confirmed the switch on October 31st.
On December 6th, the event was switched from 12/8 to 12/9 and then back to 12/8 again.
This is information outlined on the proposal in a large stand alone section:
PAYMENT POLICIES
1. PAY DEPOSIT
Required to Book Event
A 25% deposit amounting to $331.00 is due immediately to secure the booking.
2. FINALIZE DETAILS
November 29, 2018
Final guest count and menu selections due 7 business days before the event.
3. PAY BALANCE DUE
December 6, 2018
Remaining balance AUTOMATICALLYcharged 2 business days before the event.
Here is the information regarding the cancellation policy for City Tavern (Fort Mill) on the initial proposal:
PAYMENT POLICY
All payments will be made according to the payment policies schedule above.
Any payment still owed at the time of the event must be paid by host in-full at the event, unless other arrangements are arranged.
Any additional on-site consumption beyond the prepaid portion to be automatically charged to the card on file post-event at manager's discretion, unless other arrangements are made in advance.
Failure to submit timely payment may result in penalty.
CANCELLATION POLICY - DEPOSIT & FINAL PAYMENT
The following cancellation policy and deposit forfeitures apply:
Event cancelled 31 days or more before the event and the event is scheduled in January-November: 100% refund of deposit.
Event cancelled 30 days or less before the event and the event is scheduled in January-November: The deposit is not refundable and an additional 25% of the total expected bill or $200, whichever is greater, will be automatically charged to the credit card on file.
If the event is scheduled in December and cancelled less than 45 days before the date of the event: The deposit is not refundable and an additional 25% of the total expected bill or $200, whichever is greater, will be automatically charged to the credit card on file.
The cancellation fee is not refundable.
The Final Payment is not refundable."
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still looking for my $331 Refund which was not returned back to me upon Shore club cancellation without giving me a notice that they will cancel.
Please refund the money.