Sign in

The Siding Specialist

Sharing is caring! Have something to share about The Siding Specialist? Use RevDex to write a review
Reviews The Siding Specialist

The Siding Specialist Reviews (1)

September 11, 2015*** *** was scheduled for regular maintenance on 579/as well as unit was not cooling - at that time we performed the maintenance and found the unit was low on refrigerantHe was billed $for an air filter and refrigerant only - see invoice #***?On 5/26/we received
*** ***'s Preventive Maintenance contract in the maii, with his check for $for the contract.On 5/26/at 7:20am *** *** called stating that his unit was not cooling againWe dispatched a service tech to his home and he arrived at 12:that dayThe service technician found the unit was once again low on refrigerantHe refilled the unit with refrigerant and injected dye into the system so that it could circulate and we would return in a week or two with an ultra violet light to find and repair the leak** *** was billed for this call - labor and materials - see invoice #***.On 5/28/** *** called to schedule the return visit to search for the refrigerant leakHe was scheduled for service on 6/2/We dispatched a service tech to his home on 6/2/and found the leak was due to a hole in the reversing valve** *** was not billed for this visit.On 6/3/the reversing waive was ordered from *** manufacturingOn 6/5/we checked on the status of the order(Please see email dated 6/5/We were told the *** was currently out of stock on the part but were receiving them on Monday, June 8thWe tracked the package by way of *** tracking number and were told that it would arrive on June 10thWe scheduled the repair for June 10th the day the part was to arriveHowever, upon arrival the part we received was not what we orderedWe were to received a reversing waive but instead we received a small plastic capPlease see emails and pictures dated 6/10/that were sent to both our distributor (*** ***) and *** directlyWe asked that someone from *** please notify our customer in regards to this matter because it was clearly an error on their partUnfortunately *** nor *** made such telephone calls.When we finally received the correct parts from *** we notified *** *** who explained that he contacted a different repair company and had the problem resolvedAt that time he requested a refund of the Maintenance contract that he purchased on5/26/in the amount of $He was told that it is Morrison's policy on Maintenance contracts is that they are non-refundable as clearly stated on the contractPlease see copy of signed contract from *** ***.Apparently there was some miscommunication between our company and *** *** regarding the warranty of the part*** ***'s unit was installed on 7/27/and has a serial number that ends in the letter "T" which means that he would have warranty on all "refrigerant" parts for years from the install dateThis warranty is for "parts only", no labor or other materials needed to make any repairs to the refrigerant systemIn short, the reversing valve was definitely covered under the manufacturer's warranty and this is why we ordered it directly from the manufacturer.We sent *** *** a letter on 9/10/(see attached) and explained that it is not our policy to refund the Maintenance contract money as stated on the contractHowever, due to the issues he experienced we enclosed $worth of Morrison MoneyThis money can be used toward any services, supplies, etc needed.RegardsCindy *W*** Service Coordinator

Check fields!

Write a review of The Siding Specialist

Satisfaction rating
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

The Siding Specialist Rating

Overall satisfaction rating

Address: 307 Wheat St, Lancaster, Ohio, United States, 43130-4417


Show more...


This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with The Siding Specialist, but after several inspections we’ve come to the conclusion that this domain is no longer active.

Add contact information for The Siding Specialist

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated