The Silver Spoon Reviews (1)
The Silver Spoon Rating
Description: Retail Stores
Address: 4400 Laird Rd, Loomis, California, United States, 95650-8910
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www.silverspoonchildren.com
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Review: I sent Silver Spoon an email on July 17 warning them of the danger of their product to children. Their response has been unsatisfactory.
In April 2013, I purchased a children's table and chairs from Silver Spoon. The description indicated that the mushroom-shaped furniture were composed of a resin durable enough even for outdoor use. I had planned to have this cute table in my daughters' bedroom for tea parties and the like.
After just a few months it was clear that the quality of this furniture was subpar and even dangerous for children. Every piece was shedding shards of plaster, from their bases and edges. This was from normal everyday use by two mild-mannered girls. I feared that these sharp shards would damage my girls' feet, or worse, they would find their way into a baby's mouth!
I emailed Silver Spoon about this issue on July 17, urging them to stop selling this product for use with young children, for fear of their safety. I included photos of the damage to the furniture and the resulting pieces of plaster.
Over the last several weeks I have sent NINE emails to the seller, urging them to discontinue the sale of this product. Each reply has indicated that they are attempting to contact the producer of this item to see if my problem is unique (maybe they are thinking perhaps my table is the only one with a safety issue).
After nearly two months of prodding this company, I am frustrated by their lack of action and feel forced to report to the Revdex.com. I am reticent to do this because I adore their products and website, but nothing else has seemed to work.
Originally when I sent the email on July 17, my only goal was to get them to remove this dangerous product from their website. But now I feel that I do not want to support a company that obviously doesn't care about the safety of the items they are selling. So, I would also like a refund.Desired Settlement: This product should be removed from their website OR the description should be altered to state the safety issues so other parents are aware of the dangers of this product to children. I would also like a refund of the purchase price of $500.00.
Business
Response:
Initial Business Response
Company states that she has finally received a refund from the manufacturer so she is fully refunding the consumer.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Seller sent refund in full and has pulled item from the website until its safety can be evaluated.