The Simsbury Bank

Thank you for forwarding this customer complaint to me and bring to my attentionThis reservation was made under the name of [redacted] and I do not know who called in for reservationAt this point I do not know who is telling me the truth either Ms [redacted] or our reservation personIn the process our company is the looserThey hold the room all night long, now she claimed reservation was made for day earlierIn any case I have refunded her money, attached her refund slip of credit cardMay be in the future she can make the reservation online herself or provide an E-Mail address if she call the hotel directly so that she can receive a confirmation letter.Our policy is to keep our guests happySo, we are sorry for her inconvenience.Sincerely,Nasir T [redacted] , GM

Business response attached.

Thank you for letting us knows about one of our guest problems. Ms. [redacted] stayed with us on May 23rd and May 24th. This was Memorial Day weekend also Indy500 weekend for us. She registers her room for one person but there were four people in that room. Our motel was full on 23'd and on 24th house...

keepers were little slow to service some rooms. We always provide soap, shampoo, extra towel for every guest. As I said may be our house keepers were slow to get to her room.
On the issue of her charge of $93.57, her room charge was $188.87 and hotel authorized $93.57 for incidental. This authorization was not a charge and at check out that charge was voided. Ms. [redacted] used her Debit card which she used with us as credit card. Normally when you use your credit card customer will see the charges after we finally process the charges not every time we pre authorize the amount but on Debit card customer sees the charges every time we pre authorize any amount, pre authorization is not a charge to any customer. For Ms. [redacted] this 93.57 charge was a simple misunderstanding between Credit card and Debit Card System. We did not charge her any more than her room charge $188.87.
I am very sorry for Ms. [redacted]'s inconvenience and for our employees not doing their job promptly.
Thank you and if you need more information please call me at (317) 899-2100.
 [redacted] GM
                                June 9, 2015

Thank you for forwarding this customer complaint to me and bring to my attention. This reservation was made under the name of [redacted] and I do not know who called in for reservation. At this point I do not know who is telling me the truth either Ms. [redacted] or our reservation person. In the...

process our company is the looser. They hold the room all night long, now she claimed reservation was made for day earlier. In any case I have refunded her money, attached her refund slip of credit card. May be in the future she can make the reservation online herself or provide an E-Mail address if she call the hotel directly so that she can receive a confirmation letter.Our policy is to keep our guests happy. So, we are sorry for her inconvenience.Sincerely,Nasir T[redacted], GM